• Payza

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Overview

Payza has a rating of 1.57 stars from 51 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Payza most frequently mention customer service, credit card, and bank account problems. Payza ranks 114th among Money Transfer sites.

What reviewers want you to know

Positive highlights

  • #Payza is the only payment gateway which gives you a secured transaction.

Critical highlights

  • I added credit card to Payza and used it some times to send payments.
  • They took my money, told the seller that I disputed the charges and then locked my account.
How would you rate Payza?
Top Positive Review

“Great experience”

Alex a.
8/28/16

I have been using Payza for over a year now in order to take care of my international transactions as I am into the fashion business with domestic as well as international clients. The rates charged are quite reasonable and there has always been transparency in my dealing with them. Payza also helped me identify, track and stop any fraudulent transactions being done, which has further given me the confidence in expanding my business. I have always been recommending Payza to my business associated and would recommend you to go ahead with it as well

Top Critical Review

“SCAM! You will lose money!”

Helen M.
6/8/17

This is a SCAM- they charge you on your credit card a much higher amount than what the statement shows and then they blame it on your own bank which is not true. Then after that they hold your money and write pending review even though you had to send in so many documents to prove who you are and it is already deducted on your credit card. SCAM avoid - I lost 299 on this trying to get it back through my credit card but no luck yet

Reviews (51)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (6) money (31) bank account (5) payment gateway (3) customer service (7)
Thumbnail of user helenm136
1 review
9 helpful votes
June 8th, 2017

This is a SCAM- they charge you on your credit card a much higher amount than what the statement shows and then they blame it on your own bank which is not true. Then after that they hold your money and write pending review even though you had to send in so many documents to prove who you are and it is already deducted on your credit card. SCAM avoid - I lost 299 on this trying to get it back through my credit card but no luck yet

Thumbnail of user vijayk46
1 review
3 helpful votes
May 30th, 2018

I had lost 200$ recently and no option to contact them. Kindly don't use Payza at cost, waste of money & time. They are No. 1 fraud company. Worst worst service.

Thumbnail of user sylviat
2 reviews
9 helpful votes
August 22nd, 2017

I am having an ongoing issue on the release of my funds and I have complied with their request for further proof of depositing funds, yet their system gave me a transaction record to state that the funds would be released August 21. I called customer service to escalate my issue to management. After asking them 4 times on how I would do this, they disconnected the chat line. So much for customer service.

Thumbnail of user chelsear29
2 reviews
1 helpful vote
March 8th, 2018

My partner accepted money through Pazya in exchange for cash because Payza would not accept his ID as proof of identity. After the same thing happened to my partner he transferred it to me and they accepted my ID but would be holding the funds for 3 months because it could be fraud. Not to mention we are now somehow $120 down in fees... from 2 transfers. (HOW?) ZERO customer service except through email. If anyone has had success in getting your money OUT of this platform I'd love to know how you did it. At this point there is NO reason for them to suspect ME fraud so I'm considering my legal options.

Thumbnail of user vibinc
1 review
1 helpful vote
April 17th, 2018

I can't verify my account. Always show a message that " Busy Network, try again " and gave some stupid support ticket. Already tried more than 20 times. Used chrome, Opera, Mozilla Windows, Ubuntu...

Thumbnail of user jeffe533
1 review
2 helpful votes
May 22nd, 2017

It took 2.5 months to receive a withdrawal from my account. Customer service is horrible. My error? I made this a business account and they wanted to see a social security card with my business name... Could not get across to them that does not exist. When I finally got that past them, they denied my withdrawal 3 times because my ss# was not verified. When my withdrawal was finally approved, the 3-5 business days for the money to hit my account was 9 business days. The worst experience I have ever had with a payment processor.

Thumbnail of user johnf375
1 review
2 helpful votes
November 25th, 2017

Payza customer service wont answer me. I sent support tickets on the 20th and 22nd. I guess i will have to switch to someone else for my payments.it wont let me transfer my money to my bank account. I never had a problem up till now.

Thumbnail of user samr225
1 review
0 helpful votes
May 5th, 2019

The so called Firoz Petal is scammer and must be brought to justice in soon... and shut down the trap called Payza that is used to snap people hard earned money.

Thumbnail of user ji7619
1 review
3 helpful votes
March 10th, 2018

Very bad. They are robbers. They stole money from my account. I do not even have an account with them.
Stay away and be vigilant. This company is a fraudulent company
I am not sure why the international authorities do not intervene and do something.
It just shows us that nobody care about the public protection

Thumbnail of user andyv10
4 reviews
4 helpful votes
February 20th, 2015

I was going to buy online using my credit card. Unfortunately, they don't accept Master! It was a suprise to know after filling out the form.

Thumbnail of user emanueleb3
1 review
3 helpful votes
April 13th, 2018

Stay away from them. They stolen all my money, no replay from any support ticket and it is a scam. All company deal with them because are ignorant and robbers

Thumbnail of user geag1
1 review
3 helpful votes
February 23rd, 2018

THEY ARE LEGAL SCAMMERS... FİND A PRETEXT AND RESTİRİCTED MY ACCOUNT. SO I LOST 2.000 USD. İF YOU DONT WANT TO LOSE YOUR MONEY STAY AWAY!

Thumbnail of user corneliusc11
1 review
1 helpful vote
May 24th, 2018

I am still waiting to have approximately 40 dollars sended in my bank account. No phone number is working and I cannot contact anyone.

Thumbnail of user mambob
1 review
2 helpful votes
May 17th, 2017

Payza is a terrible payment processing company, they never respond on time and they never keep a promise. They are only interested in black mailing you to get them more subscribers.

Don't use them for your business, my account has been put on hold for a few months now. I was told it would be released on a particular date, and they never did. I've been hearing many stories like this on the internet, and I am shocked they are still operating.

I wonder what happens to all the money they freeze, there actions feel borderline criminal.

Stay away, there are better companies, who will treat you way better.

Thumbnail of user shand67
1 review
7 helpful votes
March 19th, 2017

They are big thief's, i open an account and $960 received in account, but they put my account on temporary hold and asking for my ID proof, when i submit my driving license and telephone bill, the rejected and saying the information not correct.
Please no one don't use this company for your needs, they will cheat like this.

Thumbnail of user swapnils3
1 review
0 helpful votes
August 27th, 2016

#Payza is the only payment gateway which gives you a secured transaction. I strongly suggest to you use payza. If you are looking for best and secured payment gateway than go for it. #Payza.

Thumbnail of user almam26
1 review
2 helpful votes
December 23rd, 2017

The worst! No customer service number, no chat line. My credit card is being declined all the time. My credit card company said they never received a charge from them so they cannot decline!

Customer support keeps sending the same stupid email. Their software probably does not even work. Why are they still in business?

Thumbnail of user joeb215
1 review
2 helpful votes
April 15th, 2016

I am using payza since January 16. I have to say its one of the most terrible experience I had in money transfer so far. Waste of time, money, clients, peace of mind and much more to say.
Specially looking at all 70% negative reviews its apparent that the administration never want to improve the customer experience which is really a shame.

Thumbnail of user dejanm9
1 review
0 helpful votes
November 27th, 2018

Pure Scum. They will take your money and not give you back. You can try to contact them but they will igonre you

Thumbnail of user ansilf
1 review
0 helpful votes
August 27th, 2016

Payza is that payment gateway who is coming up with great features at very competitive... and i strongly recommend to use Payza...! Thumbs up..

Thumbnail of user sheraza2
2 reviews
5 helpful votes
August 30th, 2016

Payza is totally fraud company, last days i bought funds from an old exchanger, after few days payza blocked seller's account and stick my funds, i told them that i just bought from another person as usual, but they didnt heard me, now i dont know what was my mistake, they are bloody scammers only, don't use payza ever, paypal is still fine, atleast u can withdraw after 180 days,

Thumbnail of user emmab108
1 review
6 helpful votes
November 30th, 2016

My withdrawal of $460 gone missing since 10 days, showing completed, but never received. Even they are not not responding to any ticket since then. Last withdrawal of $205 requested 5 days back still unpaid, Horrible experience. They don't care.

Thumbnail of user viveganandanp
1 review
2 helpful votes
December 10th, 2017

Worst customer service, my amount does not credited to my bank account i made a complaint about this more than twice but no response. Previous transactions are done successfully nut last transaction failed i made a complaint but they are not responding.

Thumbnail of user ai1609
1 review
6 helpful votes
June 14th, 2017

Don't use, scam scam scam, if anynone wants to start a joint law suit let me know, I am suing them.

The have my moeny on hold, the person who sent the money already wrote to them saying everything was ok, still, they don't allow for widthdrawal

Thumbnail of user mikep199
2 reviews
16 helpful votes
January 26th, 2017

I have been a member of Payza for a long time - since it was Alertpay - probably one of the original members of Alertpay.
For the most part their regular services are fine. Transactions are pretty smooth and my withdrawals are fine.
My big issue with Payza is their support. The support system is just a stall technique - putting issues off until you grow tired of all the b. S.
They have repeatedly dismissed my issues regarding their first prepaid card.
I had issues with it for almost the entire time I had it and it now sits with over $700 that they will not give me. It is my money and they just keep saying different excuses. "That card should work." "Those funds are not with us anymore" and now the latest "Those funds do not really exist" - even though it is clear that they do.
Use them for smaller transactions day to day but do not trust them with large amounts or with banking or credit card info.
Regards
Mike

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About the business

Payza is the award-winning international online payment platform of choice, globally renowned for excellence in usability, security and customer service, and recognized around the world for delivering international online payment processing to the glob...

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1.6
51 reviews
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