Chelsea R.

After placing my order I called to make sure my files were uploaded correctly and the customer service rep proceeded to tell me I'd only paid for a third of my order and needed to give him my credit card so he could charge the rest. WHAT? I literally had JUST authorized and had a receipt for the full amount, I was supposed to hand my credit card over? Seemed SUPER fishy, so I asked why I was only charged that amount and he said "system glitch" and after I pressed for more info he later changed the story to "I don't know". Obviously I asked to speak with a manager or ANYONE who COULD explain why I called them for something else and was told I needed to pay more for my order. But much to no one's surprise, no manager was available to take my call. I was told I could go on a list for callbacks and someone would call within 12 hours. I reluctantly agreed and weeks later have gotten NO call from ANYONE.

THEN. The signs and stands came. Signs looked good. The stands were wire H-frames that weren't strong enough to hold the signs. After SEVERAL attempts, I ended up requesting a refund just for the stands since I had to go order some and have them rushed shipped to get to me in time. After my second pleasant call with customer service, not only could their customer service not handle the request, they rudely sent me to the website to submit a ticket which I did. Then the ticket was replied to and they requested pictures of what was broken, which I gladly sent. Then they ask for measurements. I'm sorry - WHAT? What measurements could you possibly need? It's all in the pictures and it's a freaking UNDER $30 REFUND. I call customer service AGAIN where I was greeted with the same glorious line, "Actually maam since you submitted a ticket we can't help you". This is BY FAR the most worthless customer service I have ever dealt with.

My partner accepted money through Pazya in exchange for cash because Payza would not accept his ID as proof of identity. After the same thing happened to my partner he transferred it to me and they accepted my ID but would be holding the funds for 3 months because it could be fraud. Not to mention we are now somehow $120 down in fees... from 2 transfers. (HOW?) ZERO customer service except through email. If anyone has had success in getting your money OUT of this platform I'd love to know how you did it. At this point there is NO reason for them to suspect ME fraud so I'm considering my legal options.