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1.6
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Nolo Reviews Summary

The company faces significant reputational challenges, primarily due to persistent complaints regarding the quality of leads and customer service. Many customers express frustration over receiving outdated or fake leads, coupled with a lack of responsive support when issues arise. Positive experiences are notably scarce, with few mentions of helpful interactions or effective resolutions. The sentiment indicates a widespread perception of unfulfilled promises and inadequate customer care, leading to a general recommendation to avoid the company's services. Overall, the feedback suggests a critical need for improvement in both product reliability and customer support practices.

This summary is generated by AI, based on text from customer reviews

service
17
value
16
shipping
7
returns
8
quality
15
Tennessee
1 review
2 helpful votes
Follow Ron S.
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I have a will created in Nolo's Willmaker Plus App. But now I need to revise it. I now get an error message "Sorry. Quicken WillMaker can't open "C\Users\...pfl".
I tried to get assistance online at their website. They have NO "help" or "support" tab. Nothing, nodda, nil. Finally, a chat window pops up; Oh thankfully, I thought! Started a chat, specifying I needed help with their app. I got requests for my phone number, email, location, etcetera, so they could connect me with an attorney! After clearly stating that I needed help with the app, I was told "We can only help connect you with an attorney." So much for my $137, wasted time and effort!

Date of experience: February 6, 2024
Florida
1 review
2 helpful votes
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Don't waste your time on this scam. You will not get an attorney's help. Some 20something years old receptionist just gonna ask you a bunch of questions without any explanation or reasoning. By the time you gave them all the info, you could have gone to an actual attorney and get the help you needed.

Date of experience: September 18, 2023
Louisiana
1 review
4 helpful votes
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This site is a joke. Connected with a Customer Service person on 3 days in a row asking for legal assistance with an attorney. I was never connected with attorney despite the representative saying she would have one contact me within a few hours each day I called in. This is just a scam.

Date of experience: July 18, 2023
Georgia
1 review
2 helpful votes
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Our business: reputable law firm with over a decade of legal experience.
My role is to help the law firm grow.
Earlier this month we purchased leads, we were told were pre-screened (they were not, no biggie).
We were told we would receive credit for leads that were not in our area (we were not).
We were told we would receive credit for leads that were not in our field of practice (we were not).
We were told we would receive credit for leads that were spam (we were not).

So, $1800, wasted.

Date of experience: May 11, 2023
Texas
4 reviews
25 helpful votes
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Told them we needed a one-time consult. Was told 3 times someone would get back to us within 24 hours. The third time I offered to pay for the consult. I said if our situation is too small, just say that so we could move on. "We may be able to help you with that." was the response. 2 seconds to exercise professional courtesy would have prevented this review e.g. Sorry, this is not the type of case our site can help you with. How stupid.

Date of experience: February 22, 2023
Texas
1 review
4 helpful votes
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I work for the marketing team at a law firm in Houston. We hired Martindale-Nolo to help find us P.I. Leads in Texas. It was a disaster that brought our P.I. Campaign to a halt.

1. The dashboard was broken from the start. I notified the sales rep right away. No ticket was created.
2. After several days, the dashboard was still not working. I notified the sales rep. No ticket was created.
3. After a few more days, the dashboard was still not working. The sales rep deferred responsibility to the account manager (whom I had still not met). No ticket was created.
4. I had a scheduled onboarding call with the account manager, where they explained that the dashboard must be functioning to complete the onboarding call. Why would the sales rep advise me to schedule this call knowing that the dashboard wasn't working. And still no ticket was submitted to fix the dashboard.
5. Most of the leads are unqualified for myriad reasons. Many had bad contact info, some were out of our practice area, one said he wasn't looking for an attorney.
6. The account manager said she'd call me regarding problems with my request for credit based on bad leads (since we still had no access to the dashboard), no call came. She said she'd call the next day, no call came. No email. Nothing.
7. It took several weeks to get the dashboard working, and when it was finally fixed, I wasn't notified until I complained.
8. Disputed leads were denied a refund despite obvious bad contact information. One of these leads was a man but a woman would answer the phone and say that we had the wrong number. They even denied a refund for the person that said they weren't looking for an attorney.
9. No action regarding the review of the bulk of the disputed leads. We were unable to dispute these leads on the dashboard because it wasn't functioning for most of the month-long campaign.
10. I demanded a complete refund. The account manager said that the only person that can approve a refund just left for vacation and wouldn't be back for a couple of weeks. There was no follow-up from the account manager, nor was I contacted by this key person in Martindale, that alone holds the power to approve refunds.
The only thing Martindale has done flawlessly is take our money.

Date of experience: February 7, 2023
California
2 reviews
3 helpful votes
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No customer service
February 3, 2023

There's no tech support for this company. Nothing really works. The chat, email, phone call...
I purchased the program, but couldn't download it...
They just want $$ and provide no customer support.

Date of experience: February 3, 2023
Missouri
1 review
0 helpful votes
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Great Attorney
February 1, 2023

Randal knows what he's doing. He called and talked to me for an hour on the phone before my consultation the next day! He has- Great listening skills, Great communication, knowledgeable, Responsiveness, patience, Hard working, and preserving. I'm happy I hired Randal and I have him on my side.

Date of experience: January 30, 2023
Connecticut
1 review
7 helpful votes
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Lawyers beware the leads are fake. I received about 25 "leads" and not one of them was real. Sometimes the numbers were not real numbers. When a person would pick up my call I would often hear "who are you looking for" or "how did you get this number". No customer service and if you ask where their leads come from you get a canned response that their sources are legitimate and protected. Stay away and save your money! Mike B. NY attorney.

Date of experience: December 5, 2022
Washington
1 review
2 helpful votes
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Online will maker - poor
November 30, 2022

Nolo's online will maker is a poor product. Online works sometime, other times, asking to relog in. Unable to access your will several times over the past months. Once the will was deleted. Customer support will not assist. I do not recommend this product, or the Nolo online will maker.

Date of experience: November 30, 2022
California
1 review
2 helpful votes
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Numbers Do Not Lie
September 5, 2022

I will not go so far as to say that all leads from NOLO are bunk, but numbers do not lie. The reporting system from NOLO is limited in that you can only pull a report from the current month to 11 months before. The report option states, "Last Year", but you cannot pull a report from January 1,2021, to December 31,2021. Not possible. So, from September 5,2021, to September 5 received 227 leads, and we signed 10 people, which is less than a 5% conversion rate. We spent $19,360.00 to buy the leads. Take into consideration the overhead to contact all the leads and submit the requests for credit (most get rejected) which I will estimate to be 22.7 hours@ a cost of about $5,000.00, totaling $19,860.00 to get and manage the leads. The 10 conversions brought about $20,000.00 to the firm, subtracting $19,860.00, and the gross income is $640.00 from leads for an entire year. The low conversion rate is because the leads are not within our geographical area, not in our area of practice, and are not looking for a lawyer but simply filling out a form on the internet to get questions. Do the math for your firm. We gave them time to get ramped up after the COVID shutdown, but the Return on Investment is not there. The numbers do not lie. The other issue I have with them is that they do not care about their customers. You will get a song and dance about their commitment to your business when you sign up. That is such hogwash. Try to get someone on the phone once you sign up with them. Good luck!

Date of experience: September 5, 2022
Washington
1 review
3 helpful votes
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Horrible attorney
August 28, 2022

Brad Bernadt was our attorney for a medical malpractice case he was working with us for almost 11 months the disappeared one day just switched lawfirms. I Found out almost week later by his secretary. Also he dragged us down a road of lies. Never did he hire a expert witness or send records to one as he stated in the email I have also he was sending the records to different attorneys to review. I had to beg him to order medical records that took him over 5 months to get then when I asked him why it was taking so long just to do a review for he sends me a copy of the contract we signed stating he can drop the case if they feel it would be unsecssful. So I apologized and hoped I was wrong and he is doing what a good attorney would do. Well I was wrong he took such advantage of two people who had already been through so much. He caused us so much emotional stress and anxiety I would not recommend hiring him!

Date of experience: August 28, 2022
California
1 review
3 helpful votes
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Lawyers do not buy leads, leads are fake. No existing or entered by a bot. Nolo will refuse to give credit for fake leads.

Date of experience: August 12, 2022
Colorado
1 review
2 helpful votes
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Wills and Trusts
August 11, 2022

I had a question about their Wills & Trusts software. I called their customer service department, left a message because no one answered the phone. They never called back. I emailed them with my question. They never responded. Obviously, Nolo does not value customers.

Date of experience: August 11, 2022
North Carolina
1 review
4 helpful votes
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If I could give no stars, I would. We paid for leads for workers' comp. Most of the "leads" we got appeared to be fake. Some of the people who supposedly posted the leads told us "I did not post any inquiry" or "I posted that three years ago." These folks get your money first and then will not give you a credit for all the bad leads they charge you for. Every now and then you do get a legitimate lead that can turn into a real case, but you have to weed through a bunch of apparently fabricated ones to find the occasional legitimate one. All in all, not worth it. I am in a national lawyer group and lawyers all over the country in that group are telling me that they are experiencing the same problems with Martindale-Nolo.

Date of experience: August 10, 2022
Missouri
6 reviews
6 helpful votes
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Software download just a con
August 8, 2022

I ordered a software download (Willmaker 2022) from the Nolo.com website. Received confirmation saying I would receive an email in a few minutes, providing the link to download the program. Two days I have received no email and their phone customer service *******158) will not answer the phone or respond to VM. I checked Amazon and the two reviews I read said the same thing: unable to download the software. Total scam.

Date of experience: August 8, 2022
Georgia
1 review
1 helpful vote
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ON THE SITE IT HAS FALSE NO FACTUAL LEGAL LEG TO STAND ON THE INFORMATION ON LAWS IN MONTANA. IT SAYS. THAT "A LEGAL SEPARATION AGREEMENT IS ONLY GOOD FOR 2 YEARS. BOLD FACE LIE. THERE IS NO TIME LIMIT ON ANY OF THE FAMILY LAWS IN MONTANA FOR HOW LONG A LEGAL SEPARATION AGREEMENT THAT IS FILED IN THE DISTRICT COURT AND SIGNED BY A JUDGE IS THE BE IN AFFECT. THIS TYPE OF FALSE INFORMATION IS MISLEADING/ DAMAGING AND IT IS LEGAL LIES THAT HAVE NOTHING TO DO WITH THE ACTUAL LAWS IN MONTANA ****BEWARE OF FALSE INFORMATION SEE ON THIS SITE.***** ITS ON DIVORCE NET PUBLISHED BY NOLO

Date of experience: May 17, 2022
Connecticut
2 reviews
0 helpful votes
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While helping out my brother who had received a notification that his house would be sold during the next months Sheriff's Sale - searching for any/all guidance - I found the NOLO website and submitted requested information. Immediately received a reply with 3 law firms that might be able to help. I went on line of 1 of the 3, filled out some information and that same day received an e-mail directly from an individual at the law firm. We traded a few e-mails, traded phone calls, spoke on the phone (free consultation) and with her suggestions - The Sherriff's Sale has been cancelled! No purchase was needed. I am a retired accountant nearing Medicare age helping out a family member that NOLO provided options that ended up saving the day - THANK YOU!

Date of experience: March 26, 2022
New York
2 reviews
7 helpful votes
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We are a law firm in New York. We purchased a program from them pursuant to which they were supposed to provide us with legitimate case leads for two practice areas - motor vehicle accidents and personal injury cases. After two months, we didn't receive a single usable lead. Most of these so-called leads were stale - they were months and in some cases, years old. After you attempt to contact the leads, you have to then request credit, but their process is automated and doesn't always issue credit. Their customer service is horrendous. No one responds to phone calls or emails. I receive one stock email telling me I could cancel the monthly auto-renewals, but I could not get a refund. Even though I had a large account balance, they continued to charge my credit card each month for more leads.

This is supposed to be a reputable company with a long history, but this program is a total sham. It is a fraud and should be shut down or sanctioned.

Date of experience: February 21, 2022
Washington
1 review
2 helpful votes
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SCAMMERS
December 3, 2021

Zero working phone numbers for 20 leads I paid for. They do not refund your money, just give you credit for bad leads to continue.

Date of experience: December 3, 2021

About the Business

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nolo.com
Founded in 1971