Stacy N.

I work for the marketing team at a law firm in Houston. We hired Martindale-Nolo to help find us P.I. Leads in Texas. It was a disaster that brought our P.I. Campaign to a halt.

1. The dashboard was broken from the start. I notified the sales rep right away. No ticket was created.
2. After several days, the dashboard was still not working. I notified the sales rep. No ticket was created.
3. After a few more days, the dashboard was still not working. The sales rep deferred responsibility to the account manager (whom I had still not met). No ticket was created.
4. I had a scheduled onboarding call with the account manager, where they explained that the dashboard must be functioning to complete the onboarding call. Why would the sales rep advise me to schedule this call knowing that the dashboard wasn't working. And still no ticket was submitted to fix the dashboard.
5. Most of the leads are unqualified for myriad reasons. Many had bad contact info, some were out of our practice area, one said he wasn't looking for an attorney.
6. The account manager said she'd call me regarding problems with my request for credit based on bad leads (since we still had no access to the dashboard), no call came. She said she'd call the next day, no call came. No email. Nothing.
7. It took several weeks to get the dashboard working, and when it was finally fixed, I wasn't notified until I complained.
8. Disputed leads were denied a refund despite obvious bad contact information. One of these leads was a man but a woman would answer the phone and say that we had the wrong number. They even denied a refund for the person that said they weren't looking for an attorney.
9. No action regarding the review of the bulk of the disputed leads. We were unable to dispute these leads on the dashboard because it wasn't functioning for most of the month-long campaign.
10. I demanded a complete refund. The account manager said that the only person that can approve a refund just left for vacation and wouldn't be back for a couple of weeks. There was no follow-up from the account manager, nor was I contacted by this key person in Martindale, that alone holds the power to approve refunds.
The only thing Martindale has done flawlessly is take our money.