Idaho Falls, ID 83402
The products are great, but try not to call customer service for anything because they ARE NOT customer focused.
I signed up for Melaleuca about 2 weeks ago. I was told, as a member, I would have to purchase 35 pts worth of product each month. Since there were not many days left in October and the two ladies who signed me up did not say otherwise, I thought my month would start in November. I was wrong!!! The company sent out a pack filled with items I did and did not want. I now owe them $70 (shipping was $15!!!!!). They placed a hold on my account. Since I did not place the order, I did not have the funds in the account to pay for it. I called yesterday to figure out why I had a hold on my account, being that I just signed up with the company. I explained everything to the lady and asked if that order could be cancelled. She said it could not and then asked me when they would receive their payment. I told her I didn't place the order, so I don't know. She said I would receive "courtesy calls" until they received payment.
I was under the understanding that Melaleuca didn't believe in chemicals, but their toothpastes are full of them and one I looked up is said to cause cancer. I googled Sodium Benzoate and it just said that this chemical causes cancer.
31 Questions & Answers
About Melaleuca (from the business)
Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.
Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.
These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”
Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.
Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com.