• Longchamp

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Overview

Longchamp has a rating of 1.04 stars from 26 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Longchamp most frequently mention credit card problems. Longchamp ranks 258th among Handbags sites.

  • Service
    2
  • Value
    2
  • Shipping
    1
  • Returns
    2
  • Quality
    2
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • There is no way to return them and since I purchased with a credit card, I've registered a complaint with the bank.
How would you rate Longchamp?
Top Critical Review

“This is a scam”

Ami P.
2/6/23

Scam! I placed an order in mid jan 2023 and my account was charged. I got a email for my charges on PayPal account and that was not genuine. My order status is showing processing for almost 3 weeks now. I tried reaching out to customer service from their website several times as there is no contact phone but haven't heard back. Trying to see how to report this.

Reviews (26)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (3)
Thumbnail of user amip35
1 review
14 helpful votes
February 6th, 2023

Scam! I placed an order in mid jan 2023 and my account was charged. I got a email for my charges on PayPal account and that was not genuine. My order status is showing processing for almost 3 weeks now. I tried reaching out to customer service from their website several times as there is no contact phone but haven't heard back. Trying to see how to report this.

Thumbnail of user marilync445
1 review
3 helpful votes
October 18th, 2021

Bought Longchamp basic Black bag with brown leather handles. Fabric bubbled up in an unsightly way. They refuse to replace it. Bad company! Bad bag. C'est tres mauvais! Gave it a 0 in the rating, but had to write in a star...

Service
Value
Returns
Quality
Thumbnail of user sabrinac357
1 review
3 helpful votes
June 27th, 2023

I decided to order 2 bags a month ago and I did not doubt it was a fake site because it was very well imitated. I should suspect it was fake for the incredible reductions but I did not.

I realized it was a fraud when I paid because it was processed a payment in China with extra exchange rate costs.

After a couple of weeks I received a package from Hong Kong containing 2 pairs of fake sunglasses ( Rayban and Oakley).

When I asked for the bags and to send back the sunglasses, they replied that the bags were sold out but I could get the sunglasses with a 30% discount.

I replied I didn't want the ( fake) sunglasses then they proposed to give me a refund but first I should have to send the sunglasses at my expenses which I refused.( I asked them to pay for the shipping)

They tried to find stupid excuses for the inconvenience and proposed to give me a 40% refund for something that I had paid in full!

I'll post an update as soon as this war ends but in the meantime:
STAY AWAY FROM THIS CHINESE FRAUD!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dereks606
1 review
3 helpful votes
February 6th, 2023

I tried to place an order yesterday but the payment system failed. Tried again today but the payment was rejected by Barclaycard who called me to verify. The charge to Barclaycard was different to the invoice. I had the charge blocked. Reading the comments, seems a lucky escape. Thanks Barclaycard

Tip for consumers:
Avoid

Products used:
None

Thumbnail of user danab714
1 review
6 helpful votes
November 2nd, 2022

Placed an order on this site 10/12/2022, then began to question its legitimacy when my CC company called to verify my purchase. Ignorantly, I had placed this order without researching its reliability and validity. So immediately after hanging up with my CC company, 10 minutes after placing the order I had buyer's remorse. I contacted them immediately via their provided customer service email link, requesting cancellation of my order. However, I heard nothing, until the next day, "Mona" replied "Well received your order "dater" on "12rd" Oct with thanks, you order have been well processed, and we have shipped it already. You can track parcel from this site: www.17track.net. Each parcel will cost 10-15 days. Hope you be patiently "waiting". What? Poor grammar and clearly a canned form letter format. Oh NO! Had a sinking feeling.

It's now 11/2/2022 and NO product has been delivered. It was last tracked to Woodside, NY on 10/13/2022 waiting USPS pick-up (via they're provided tracking link?), the very next day after I placed my order. I suspect these bags are being shipped out of a basement or tractor trailer someplace in New York. I've filed an investigation with USPS, and they are researching the delayed erroneous shipment. But it's been 72 hours since it was filled, and I have not heard anything. So, please save yourself and the USPS some anguish and skip the factory outlet site, this is clearly an underground counterfeit bag ring.

Smelling a bit like a credit card scam... Mona, I will give you another try -the provided customer contact email on your site. *******@fbagonline.com

****UPDATE! I've have tried to reconnect with Mona, at the last used vailed email address, but now this email address is no longer valid?! I've just hung up with my CC company, to dispute the charge, since I never received my merchandise. They have tracked my purchase to a WIG shop!
*****UPDATE! USPS has just contacted me to inform me that a shipment label was generated; however, the typical weight and dimensions of the item was not included, therefore there was zero postage paid. Apparently, a red flag to USPS, indicating a fraudulent shipper. They have recommended that I contact my CC company and request a new CC. Since, obviously this predator has my CC information! And they have seen these dishonest scammers post recurrent charges. BEWARE!

Tip for consumers:
stay away, counterfeits and questionable business practices

Products used:
Bag

Thumbnail of user sophier55
1 review
2 helpful votes
November 27th, 2019

Ordered 4 bags on 16 November. Emailed on 26 November as no tracking number given to be told that the bags are 'out of stock' and I will be refunded in between 3-20 days! The bags are still being shown on the website - it will be extremely interesting to see if I do indeed get my money back - I am not holding my breath. Avoid them like the plague!

Thumbnail of user paulc348
1 review
5 helpful votes
January 7th, 2018

I like everybody else ordered 2 bags before Christmas in a bit of a hurry, it wasn't till after I had paid that I smelt a rat, strange e mail address, no delivery schedule, broken English etc. I called Tesco who told me to call Longchamps direct to determine if they were a licensed dealer, obviously they are not, Tesco told me to contact them when they arrived in order to raise a dispute.
The bags did arrive after a lengthy period and were obviously fake (no guarantee, no bill of sale no packaging)
Tesco subsequently refunded my money and I then received an e- mail from the trader asking why I had refused payment stating they were 100% genuine etc, I offered to return them at their expenses but heard nothing.
So the message here is if make the mistake of buying from them you should be able to get your money back if you paid by credit card

Thumbnail of user maryr238
1 review
2 helpful votes
June 28th, 2017

Scam scam scam... Fake bags no noway to return. These must be laughing themselves silly! Beyond angry!

Thumbnail of user lisal253
1 review
3 helpful votes
April 11th, 2017

Didn't know it was fake until I saw the reviews.
I received the bag and it is completely fake... has anyone ever returned the bag for a refund?
Inside the parcel there is no garancy and no info on how to return the item.
Was anyone able to contact them and get the money back?

Thumbnail of user louisec59
1 review
8 helpful votes
August 10th, 2016

When Ive gone back to the site to look - its pretty obvious its a scam.
Live Chat Isnt.
Weird E Mail address for contact and there's no contact telephone number or address for the company.
No company registration.
Thank the lord that's only £27 I've wasted, and i'll be much more careful in future.

Thumbnail of user sofiam22
1 review
1 helpful vote
July 23rd, 2017

I was a victim of this on line fraude. Fake terrible longchamp pliage payed 63.
DON'T BUY ANYTHING FROM THIS SITE.
I'll try to press charges on them

Thumbnail of user lisaa123
1 review
5 helpful votes
July 23rd, 2016

I placed an order three weeks ago I wasn't able to track it so I emailed them. They did reply and ask for my order number, which I gave. I have not heard from them since. I have sent numerous emails. They were quick enough to take my money out of my account though! Rude rude rude

Thumbnail of user ch15817
1 review
9 helpful votes
January 8th, 2016

Bags are bad knockoffs and they keep trying to charge my credit card again as my order was doubled due to a computer glitch on their end. I have tried to contact them numerous times via email with no response. DO NOT ORDER FROM THIS WEBSITE.

Thumbnail of user sarahm168
1 review
5 helpful votes
October 1st, 2015

I genuinely thought this was a sale website for Longchamp money £59 left my account in July they told me 12 times to try my post office as it was there, the post office had nothing at all, now they are ignoring my emails extremely frustrating and upsetting. The website was toplongchampsale.com

Thumbnail of user junb1
1 review
15 helpful votes
October 18th, 2013

The Bag I bought from this site with the discounted price CA$72 was sent from china and it was a fake bag.
I am trying to return the product to get only 50% money back, but they are not let me return the product, not let me know the address to send, they keep telling me to keep the product and they will refund only 15%. I am now exchanging the e-mails and I'm frustrated. I should not try to save only $50 from beginning to buy the product, I should have bought the official product with proper price!

Thumbnail of user sk218
1 review
16 helpful votes
November 26th, 2014

I wish I had checked here before ordering. The bag I received - "longchamp" Eiffel tower bag - came from China and is a knock-off. Stay away!

Thumbnail of user rosalied1
1 review
12 helpful votes
February 2nd, 2013

IM WRITING THIS REVIEW IN CAPS BECAUSE I WANT EVERYONE TO SEE THIS AND READ IT. THIS COMPANY SELLS FAKE BAGS FROM CHINA, DO NOT I REPEAT DO NOT BUY FROM THIS WEBSITE. THEY ARE BASED IN CHINA. THE PERSON AT THE OTHER END ANSWERING THE EMAILS CANT EVEN TYPE IN ENGLISH WHEN I TRIED TO CONTACT THEM. ONE DAY AFTER I REALIZED THAT THEY'RE A SCAM I IMMEDIATELY CONTACTED MY BANK AND PUT A STOP PAYMENT ON THE CHARGES.

Thumbnail of user lauriem7
1 review
8 helpful votes
December 28th, 2012

Another person who wishes they had researched better. I usually have good experiences with ordering online but this time I have been scammed. It is a chinese company... I still have not received my bag which I was assured would be delivered by christmas. When I email them they do respond but will never give me a phone number and their emails are in extremely broken english! I paid through Paypal so I am hoping I will be able to get my money back

Thumbnail of user colinb4
1 review
8 helpful votes
July 2nd, 2013

longchamp-outlet.com NOT TRUSTWORTHY

This site is not to be trusted. The bag ordered was poor quality, and was meant to come with a purse. The bag did arrive, but not with the advertised purse. When I contacted the seller they informed me that the listing did not include a purse.
I forwarded them the link I used, an image from their site and a confirmation email that stated my purchase was for a bag and purse.
Their reply was to simply make another order for the missing item.

STAY AWAY FROM longchamp-outlet.com

Thumbnail of user hortensiad
1 review
10 helpful votes
March 12th, 2011

I purchased Longchamp Le Pilage totes thinking it was an official website, the bags were delivered without any paperwork for returns. I paid $112.00 for the cheapest imitations I've ever seen. There is no way to return them and since I purchased with a credit card, I've registered a complaint with the bank. Don't bother with this website and if you want an imitation try a street vendor instead.

Thumbnail of user shellew
1 review
7 helpful votes
September 29th, 2012

Looks like I've been taken by this company. I thought I was going to get an authentic longchamp. They charged my card, and I requested next day shipping. It's already been four days, and they are not responding to my requests for tracking information.

Thumbnail of user yianar
1 review
7 helpful votes
June 12th, 2012

I also thought this website an official website and, unfortunately, did not fully check before placing an order. Absolute rubbish! I emailed straight away about returning them and they have tried fobbing me off by stressing that there is a 30% 'restocking charge' even though I stated that the bags were not as depicted on their website (not only imitations but differed from the pictures)! After threatening legal action, they finally sent me the return address (reiterating the 30% restock charge and the refund bank charge!) but I have to say, I am relcuctant to return as I do not trust that they will be honest about getting them back. Not quite sure whether I should risk it but I do advise you NOT TO TOUCH THIS WEBSITE WITH A BARGE POLE!

Thumbnail of user vickyb5
1 review
10 helpful votes
September 5th, 2011

Too late that I have not seen this review. I just got mine today and confirmed that it is not authentic. Exactly the same experience. The bag is quite similar to the one you see from a street vendor.

Thumbnail of user letiziaf
6 reviews
16 helpful votes
August 25th, 2013

I WARN YOU: this site is 100% SCAM. It has been keeping spamming our website with SPAM comments, and everytime it uses a different URL: sometimes it's http://www.cuccosac.net/; other times it's other URLs with different names, but they are all the same site with the same graphcs etc, selling the same products, only using different URLs.
Fortunately we moderate our comments and their message do not pass through us. But we don't know how to get rid of them, and we get 10 spam messages from them every day.
STAY AWAY FROM THEM and if you can, report them to Google!

Thumbnail of user larissac
2 reviews
10 helpful votes
October 29th, 2012

They are a scam! Selling fake purses making you think that is an authentic outlet.
Stay away also http://www.longchampoutlet.net

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Discover the world of Longchamp and the latest collections: Handbags, Small leathergoods, Luggage, Shoes and Ready-to-Wear.

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