I've never had an issue where I had to call customer service so that could be another story...but overall...I'm happy. (in 331 reviews)
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We arrived at the hotel on 27 July 16 for a 2 night stay. The shabby reception area was the first warning, along with the strong smell of stale cooking oil. The Receptionist did give us a smile or she was holding back a laugh, then went on to tell us that although the advertising stated WiFi access and T.V !4in in the bedroom, they do not work because of the hilly area. (That could have been rectified had they bothered) She also said that at 2 in the morning, we might be disturbed be the fishmonger, making his delivery which he did, then going on to say a room was above the kitchen extractor, so it's best to keep our window closed. I will show you up and how to open the security door leading to the stairs. The handle was loose and had to be held up before you press the numbers, if it didn't work press another number and start again. The room measured 8ft x 10ft, no room for any shelving, a small chest for the kettle ect., no room for the usual cosmetics, nor in the bathroom. The shower cubicle was nicely decorated with black mould the whole room was drab , smelly and cramped. We decided to eat in and booked a table, another mistake, on entering the bar/resteraunt, we were almost overcome by the dreadful stong burnt cooking oil smell. It was 20 mins before I managed to order our meals, and after a further 3/4 hr walked out and down to Hey on Wye for a good dinner. At breakfast in the morning, there was no ham or cheese and when I asked for toast, only brown bread toast was offered. I asked for white bread and was told they don't serve white bread. I pointed to the next table where white toast was evident. She adopted an agressive attitude and huffed off. The table next to us had ordered a cooked meal which was so long coming, they walked out. The whole hotel was poorly decorated, shabby, unclean, unwelcoming and to be avoided. It ruined our break
I recently bought a voucher to a concert for $32 - $6 in Deal Bucks, $26 via my Paypal. The concert gets cancelled due to weather and I call about refund. After waiting more than an hour on hold, a representative tells me she needs to contact the merchant to confirm and puts me on hold yet again. After 10 mins, I hang up because I'm headed to a meeting. I get an email later telling me my LivingSocial account had been credited for $32 in Deal Bucks. What?! I call the next day and spend another hour on the phone. I explain to the rep that I was credited for the full amount to my LivingSocial account rather than be refunded the way I paid. I also explained that I knew someone who supposed to go to the concert who got an email, without calling,saying she was getting a full refund to her method of payment. She apologized, saying I should have gotten that email and didn't and said she needed to get a supervisor to cancel the Deal Bucks and refund my card. I then asked if I would get an email, alerting me to the fact. She said I would get one if I wanted. Why wouldn't I when the other person got one without requesting it? I later got an email saying I would receive $26 dollars to my PayPal account. But when I checked my LivingSocial Deal Bucks - $0. Why zero when I have $6 prior? Now, I need to call again and take another hour out of my life to get $6 in Deal Bucks back!!! I will dump the $6 in Deal Bucks ASAP so I can unsubscribe from all LivingSocial emails. I will tell everyone to avoid them.
Tip for consumers: Be prepared for extra long wait times to speak to a live person.Ask Patricia about LivingSocial
I bought this item from Living Social. It was £9.99 and stated that full price was £59.99. Nowhere online have I seen it advertised at the full price. In fact, when I received it, it turned out to not be as good as advertised. If I had paid £59.99 for this I would have sent it back with a strong worded complaint. I no longer use it!!! There have also been other offers that have not come up to expectation.
Tip for consumers: Be very careful about what you think may be a bargain!Ask Linda about LivingSocial
Takes over an hour to talk to someone. Im trying to get some costco coupons delivered to my house that will expire in 2 weeks. Ive called over 4 times.....on hold for over an hour each time. you get what you pay for, its not worth the deal. Will never order again.
DO NOT ORDER THIS WATCH that Living Social and OpenSky are Hyping.
They don't give u any information in your order how to return defective merchandise. Then there is no info on the Internet as to how to return your order. Then you are on hold forever to get a voucher to return defective merchandise. I've been on the phone on hold for over an hour. When u finally speak to a real person, they are very nice and apologize for the wait. I may never use Living Social again because of this.
Beware that hold times to speak to a customer service representative can be OVER AN HOUR and probably won't achieve the result you want anyways. After years of receiving excellent customer service from this company, I will no longer be doing business with them. I recently had an issue with one of the vouchers I purchased and spent over three hours on hold. The recording makes you believe the wait will be only a short while and then turns into 20 minutes, 30 minutes, then over an hour. I would imagine most people (like me) simply give up and try to call again later but later it's the same thing all over again. No good deal is ever worth the frustration with the "new" way this company is doing business.
The only method to contact customer service is a phone number. After waiting an hour I was just dropped FOR THE SECOND TIME. I cannot get through. I am calling because my coupons never came that were supposed to arrive with my Costco membership. I did get through several months ago to discuss this issue and they said they would send them again, and nothing! I double checked and they have the correct address. I am horribly disappointed. I don't think I will use them again.
You call Living Social (no website address for questions or concerns) and are put on hold EVERY time! No less than 20 minutes. My belief is they do that in hopes that you will get frustrated and hang up, which is what I did earlier today. I'm just trying to get deal bucks as the time has lapsed for a refund. I was told I cannot because the vouchers show as used but were not. The company, Best Tours, cancelled that particular tour as they did not have enough participants but for whatever reason, still marked the vouchers as used. It's up to me to get in touch with Best Tours to have them relay the message to LS that the vouchers were not actually used. If I could possibly forward the cancellation email(s) sent to me from Best Tours to LS, that may solve the issue BUT there is no LS email address to do so. If I'm out the $140, I can live with that but I will not go down without a fight and without everyone knowing the less than satisfactory service I'm getting from Living Social! Thanks for listening!
Item was ordered in wrong color. There's no way to switch order online or email Living Social. Only option is to call. After 3 days of trying and waiting 3+ hours on the phone, I was told I would have to wait til the item ships and then return it. How does that make sense if the item hasn't shipped yet I have no idea but item will be returned and we will close our account. Never had problems like this with Groupon so they will now receive all of my business.
This is like so many online shopping options, you can browse in peace and use the coupons on your phone. I had one horrible experience with a vendor and was thinking I just got hustled. I contacted Living Social and they were attentive, communicative and quick. In fact, the vendor was apparently so bad, Living Social issues me a straight refund instead of just credit to my account. That goes a long way to gaining my respect!
I ordered 3 pairs of earrings on 6/7/16 and received them about 10 days later. On the second wearing, one of the earrings came off the post. I have been trying to contact LS for two days to ask about a replacement. I sat on hold for nearly an hour yesterday before getting disconnected. I have looked all over their site for an email.
I'm not sure I'll ever order jewelry from them again, or anything else for that matter. The vouchers expire too quickly and now that I know what a nightmare it is to get customer service, I'm leery.
I saw a great deal in an email. I tried to purchase it over about four days but kept getting messages that payment processor was having a problem and to try later. I called customer service line on two days. Both days message said to expect a long wait (due to higher than normal activity) of 40 or 50 minutes (followed bt another one saying 5 minutes). I gave up after an hour yesterday (estimate 50 minutes), I am the other call (estimate 40 minutes (just passed 30 minutes). They have no email to send a complaint. I plan to send future offers to spam and delete. No deal is worth his much time or effort! Groupon is much easier to use.
while I been buying with out complain all have been running smoothly...
first, for few pounds you can't even bother to complain for what you order on this site,
second, you can't reviews the opinion of other shoppers and you are not allow to review your self... in other words: if you buy as for example a packet of 4 super luxury, super bouncy pillows for 9.99... you got to accept the word of living social that the description is true... and when they come around and they are not good even for my dog! well I guess you get what you pay for!! :-)
but that doesn't excuse living social on deliberately lying to us!
and finally third, when you got to many wrongs and call customer service they will take over a week to sort something out, they will ask pictures, emails even my granny age! to at the end computer always says it is your fault!
can be from they website has change (how that can be our fault?! well it is!), to the expire date, to flaws in their systems... and all this give and take over a week for a refund of 9,99 if any at all... is it worthy?? is it LivingSocial worthy???
I would say not.
I ordered a service where I was to get the link to a voucher. It did not come in my email. I called and held for 1 hour and 10 minutes. I then got a CSR that had not idea what she was doing. After putting me on hold several times she said the issue was I had multiple emails in the system. The second one she read off to me was not even an email. She finally said she had sent the link. Got the link but it is saying there is "an issue with this voucher #". It was copied and pasted over by their system. Now on the phone again for over 25 minutes. This is the worse internet experience I have ever had.
I purchased a summer pass for my husband, kids and I . I had an email from the company stating that my vouchers had been received and redeemed. I went to get our cards printed today and enjoy a day at the pool. They had no record of my pass. My confirmation emails from Living Social disappeared. I tried to log into their website with my email address and it said that I did not have an account. Thankfully the company was very accommodating and issued my passes. They advised that Living Social had been taking customers money but not forwarding any money to them and not activating their deals as promised. Living Social is a SCAM!!
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