lisa H.

I ordered 270 'bedding plants' via Groupon. My order duly arrived and I was so disappointed with the quality/size/condition of them! I telephoned the company (Suttons) direct to advise them that I was not at all happy with just how misleading the sale was. I spoke to a woman who was both condescending and patronising - I felt my blood boil! No refund would be given (despite the fact they are 'Seedlings' not plants in any way, shape or form) - if I could tell her how many were missing (I would have needed a microscope) and how many had died then I might get a partial refund! Disgusting service and terrible quality product I would not buy from them ever again. I didn't pay loads for them but it is the principal of receiving poor quality goods!

Nightmare for customer service. I had requested a refund which had been agreed but nothing received (since October)! Trying to contact them is a waste of time as you are hanging on the telephone and no easy way of contacting them online (they make it very difficult). Will not be buying from them again.