Kijiji's reputation has significantly declined among users, with many expressing frustration over poor customer service and technical issues. Customers frequently report difficulties in accessing support, experiencing unresponsive help centers, and facing account bans without clear explanations. Additionally, concerns about ad visibility and the prevalence of scams on the platform detract from user experience. Despite some long-term users appreciating the site's historical effectiveness, the overall sentiment leans towards dissatisfaction, particularly regarding paid advertising and the platform's recent updates, which many find cumbersome and ineffective. Users increasingly favor alternatives like Facebook Marketplace and Craigslist for their advertising needs.
This summary is generated by AI, based on text from customer reviews
Every two days I get a message from people who obviously work for Kijiji asking 'Is this still available?'. I added to the top of my ad 'if ad is active, item is available' and they still contact me. I have had to cancel my ads at times due to the frequency of their overbearing contact.
I had an E motorcycle posted and received a couple of contacts one was called Desmond I think, and I forget the other guy. After 10 email exchanges and low ball offers they stopped and co-incidentally the e motorcycle was stolen. ( between Jan 10th and 17th) Fortunately we have video surveillance.
I'm not saying that Desmond or whatever the guys name was, is the thief. Just that people who pretend to be buyers and then get your address, might not be real buyers.
No amount of flagging or complaining to help desk is going to fix kijiji. Their ads are not cheap & there is little enforcement of competing businesses posting free ads. The help desk is horrible and their lack of experience shows when it comes to member satisfaction. FB marketplace is a more pleasant experience
See my ad which contains the word, stairlift. Then see my second screen grab with a kijiji search for the same word, stairlift. The search did not list my ad, which has been there for months. In the meantime, the site keeps pestering me to upgrade my ad. Scammer site.
Horrible, rude customer service. Racist targetting of users. Poorly managed and operated. I just requested that they delete their useless account and delete all my information. Craigslist is so much better than kijiji. And that's saying something. Kijiji is going to crash soon.
Tried to cancel but was stalled and delayed so they could queeze out more payments. Extremely unprofessional outfit. Never again!
The errors, problems, worse chat app ever, intentional games they play, lack of support and customer service is completely unacceptable especially when you consider what they charge for ads. There are far better advertising sites for less money, and in many cases free that have way more exposure. Kijiji is on the way out and they deserve it. Site was created by kids.
Been using Kijiji for 11 years. Suddenly, I get a message that I have been banned from the service for violation of their policies with no details or information of what I am alleged to have done. I have no idea what they are referring to. Messages to their so called "customer service" go unanswered.
So now my household is banned from Kijiji because they are obviously blocking my IP address.
Very angry and disappointed to say the least.
Extremely unprofessional and poor customer service! Useless and rude agents! Your service is just a shame! Agent called Hassan is useless and very unprofessional! Train and teach your staff how to deal with the customers and to listen what they are asking instead of saying lies to them and terminating the chat! I am trying to place an add in my account where i have two adds to reactivate the second free one and it keeps disappearing. I contacted customer service to check the issue and they are telling me i have another account where i have the same adds which is COMPLETE LIE! I have never had any other account on kijiji and never placed any add in other account! When i asked to show me which is the second account or check the details he just said i see it and good buy and terminated the chat! SO DISGUSTING! I WANT TO REACH YOUR MANAGEMENT TEAM AND REPORT ABOUT THIS AGENT! WHO IS SHAME AND YOU MUST CHECK HOW YOUR AGENTS WORK AND WHAT THEY DO! I WILL GO TO EVERY SOCIAL MEDIA TO LET EVERYONE KNOW YOUR DISGUSTING SERVICES! AGENT HASSAN O IS YOUR SHAME TEACH HIM CUSTOMER SERVICE SKILLS!
Kijiji isn't doing business like what they claim to do. They remove your ads if u don't pay them for long time.
I use now Facebook Marketplace which works much better
Add's are showing, even tough kijiji mentioned that I have no adds posted
When adds are posted they don't show when I search for them
Top adds dont show in the top!
KIJIJI really sucks!
It's a fiasco, kijiji used to work well, never crashed, but over the past few years, it's an absolute mess… the pages never load well, the ads desappear, my account gets logged out while am browsing! What in the absolute f*?
I am completely removing this app from my phone! Geeez
Paid for a monthy top up. $152 + hst. I dont know why it was so high. After i realized i deleted the add and tried to ask for partial refund. It was the most terrible service ever. The agent said nothing can be done and exited the chat before I could say anything. I reentered the chat, got the same person and he did the same.
Advice: dont use any paid promotions on kijiji. They are not refundable even if you use it for 3 days out of 30. Terrible customer service. I used kijiji before without ads and it was perfectly fine. Used ads 1 time, and received a bad experience. I will try to stay away from this website.
Impossible to use this site plus they allow advertisers to place scam ads in such a way that they appear to be part of Kijiji. Kijiji is the scam
Rarely go on Kijiji. Mostly ads and sponsored posts. Sometimes can't even find a post from a regular person. Kijiji is a waste of time.
He is an employee of a selling platform that he has used to build his collection of transformers. I am not sure he understands it is simply the threat that matters not the circumstances under which it was made - by a buyer who could simply not tolerate "no" for an answer. I'm not sure Kijiji cares to understand since it chooses to ignore "evidence" that is relevant even if not recorded on its msg hub, it is their survival as a private for profit business that is apparently what concerns management, not mine as a senior on a fixed income simply trying to "earn a little extra income" to help cover the ever increasing costs of living with no assistance.
This customer suggested I had no real interest in selling. He required that if I wanted to sell to him I would have to contact him using apparently an Apple iPhone - clearly a ridiculously unreasonable expectation - how would I have access to this type of device if I do not use Apple products/technology. Why not just communicate through the Kijiji message hub. You allow him to threaten harm to an individual using this platform as long it does not pose a threat to the life of a business. Thank you for your time and attention. Our listings will remain active - more familiar now with your security system and will no longer communicate with buyers outside of your selling platform. It is also unfortunate that those who file a legitimate complaint are left in the dark about what your decisions are concerning the resolution of a dispute. At any rate, this type of buyer, if trolling is his intention as it clearly was, is tech savvy enough to use a different device and user name to restart an account.even if you block him.
This is the message left on the Kijiji msg hub by the buyer "I will write a review, this has been one of the worst experiences trying to buy something, your incompetence and desire to even sell, or fit the buyers needs needs more work, you both may be retired, it doesn't matter. "
This how he responded to this msg sent to him through email "thanks for your interest - but the lot is sold as a lot as described - we will list those that are not already listed on Kijiji for those who do not only want to collect the rarer of the cards but those who are interested in building their decks to play the game I am aware of approximately 50 cards that have the silver lettering but are not holographic or stand out in any special way. We are just interested in downsizing our huge collection of collectibles. We are no longer in business and not willing to spend the type of time required to satisfy the special needs of collectors/dealers." Retired from the business after more than 40 years. Any wonder why?
Kijiji is old news. It seems glitchy. I have been receiving a lot of sales leads for a listing that was deleted ages ago. Kijiji support is non-existent. Close up shop, Kijiji. FB Marketplace is WAY better!
The update or upgrade of the app is terrible. You can no longer search in a category. If you're in category and you do a search it defaults back to searching the entire group of listings. Also instead of the old way of going to a particular category, you now get everything and are forced to then try and select the category you're after. Much more time consuming and backwards. The notifications now are more difficult to delete…
There are so many problems now they've created with their upgrade it's stupid.
Avoid Kijiji for Paid Ads - Wasted Money!
I'm disappointed with Kijiji's paid ads. I spent money, but my ad got only six views in weeks. It didn't work as promised, and I feel like I wasted my money. Don't use it for paid ads!
My mother passed away, leaving 2 cats that I could not keep. I couldn't find any rescue place that had capacity and I needed to find a good home for them quickly as I had no place to keep them so I purchased an ad on Kijiji to give away the cats for free to a good home. The site allowed me to select "free" as the asking price.
After taking my payment, Kijiji sent me notification that they were cancelling my ad because they have a policy that animals cannot be given away for free. I was not allowed to change the ad to include an asking price, I did not receive a refund for the cancelled ad, and I did not receive a response to my inquiry back to them.
While I understand that my ad went against their policy, it was an innocent mistake. I should have been allowed to correct the ad, particularly since the site did not prevent me from selecting "free" as the price for cats to rehome. If you're not allowed to put "free" as the asking price for cats then the site should not allow you to select that for the ad. This is clearly just a ploy to take money for ads they cancel, in the hopes people will pay more money to post a new, corrected ad.
I am so disgusted by this. I will NEVER use Kijiji again.
Answer: When American companies take over they ruin everything!
Visit Kijiji Classifieds to buy, sell, or trade almost anything! New and used items, cars, real estate, jobs, services, vacation rentals and more virtually anywhere in Canada.