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Review of KickStarter

KickStarter reviews

Is this your business?
116 reviews
Categories: Business, Crowd Funding
155 Rivington Street
New York, NY 10002, USA
Tel: 96682244657
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116 Reviews From Our Community

Rating Distribution

Detailed Rating Summary


All Reviews

1 review
1 helpful vote

I a have had one good and one okay experience and the rest were much worse. From late deliveries to out right scams claiming their finances were stolen, Kickstarter has gone down the toilet. Great idea if they could eep the criminals out, maybe someone could make that a project.

3 reviews
0 helpful votes

The service is a great idea and is full of outstanding projects people create! But as a rather experienced contributor I strongly recommend to think well before funding anything - expecially lately there are scam issues. Though these people with fake projects are easily detected, as for me.

1 review
1 helpful vote

My initial Kickstarter project contribution experience went well. However, my repeated requests for an update on my 2nd project contribution were met with silence, as we those from the film maker. I contributed to this project in good faith and am now being ignored. So, I will NEVER contribute to Kickstarter again.

2 reviews
4 helpful votes

I see a lot of bad stories on here from the backer size but really that's a shame on the makers and not the platform itself. We were recently funded several months ago and came through on our promise to deliver for our backers. The Kickstarter support team was thorough in their vetting of our campaign and were pretty quick to respond to any questions or concerns we had. No real problems and we'll probably launch our next product with them again soon.

1 review
2 helpful votes

I had bad experiences trying to run a campaign (twice) on kickstarter. No customer service or way to contact them to ask questions. I mean there was no support at all. I tried and was assigned a personal consultant that worked with me throughout my campaign...even helped me promote. Where I barely raised $1000 with kickstarter I was successfully funded with Creative Jump.
Like most people I'm not a professional crowd funded and help setting page ass well as the ability to ask questions that get answered is more important that they imagine I guess. For that I'll never used kickstarter again I recommend

1 review
2 helpful votes

I have backed three projects on Kickstarter in the past year, but will not do so again. The first project was well organized and progress was well communicated. For both the second and the third the creators had no business sense or understanding of expectation management.

You pay well upfront for the opportunity to be one of the first to receive the product. Well, if you are not in the United States that can be a real problem. I received one of the products last week after shipping was promised in September 2016. Actual shipping was at the end of November and the cheapest route was taken. Almost three months to ship a small package. The software is full of bugs and the creators are now asking for additional pledge to put in a feature that should have been included from the start.

The other project has been ongoing for quite some time too and I received notice today that it was finally shipping. Estimated shipping was November 2016 and the notice is that it will be shipped this week. Will not hold on to see how long it takes to arrive. This backer sent out updates, but again used those updates to solicit for other projects when they had not delivered on their first.

Mostly, the problem is non-response on the Kickstarter site or a very delayed response. The backers just do not seem to understand how important maintaining good communications is with the backers.

Also, Kickstarter serves as a flow through only. If the project is significantly delayed and you want a refund, that will not happen. Kickstarter plays no part in this aspect of customer service.

Fool me once, shame on me. Fool me twice shame on you Kickstarter.

1 review
2 helpful votes

I was dumb enough to participate in one Kickstarter funding venture. The company was GlobellColor producing a hardware/software screen calibration device for early supporters at $139.
They charged my VISA on 8-16-16, emailed a followup note that I would receive my product in November 2016. Never got any product or followup. Kickstarter refused any responsibility and other than filing a Federal Internet Fraud Complaint I am out $139. My advice is to block Kickstarter from you email site.

1 review
2 helpful votes

As you can see in the reviews, Kickstarter is nothing but fraud although I only lost $100 for the Lumen - Eternal Flashlight, lots lost more and total scam could be in the hundreds of millions or billions. Not sure why the FTC is not cracking down on this company. There is no repercussion if the company ends up being fraud. I would say if you want lots of money fast and get rich quick use this site and take peoples money for paying for "unbelievable technology"

1 review
2 helpful votes

I gave hundreds of dollars to a startup electronics company (Remidi) through Kickstarter. The items were expected last fall - they haven't even gotten a prototype together. Neither KickStarter nor the startup will give me my money back. If startups can't get money any other way they should be suspect. Don't fall for this scam

1 review
2 helpful votes

Similar to Kriss V, (above) I paid $159 for 4 facecradles and never received them even after updates that the product was going to ship and arrive around Xmas....that was their most recent update. A couple weeks ago I contacted Kickstarter via email asking for assistance. They replied with a type of "form letter" that only advocated the company and their services. It was worthless to the issue I wanted help on. I then replied asking for the contact info for Hairy Turtle Pty...they never replied. I'M NOT LETTING THIS SITUATION DROP.

4 reviews
1 helpful vote

The site is full of interesting projects but there are also many fraudulent ones so take your time to search for the interesting ones that can be trusted or care to fund those you trust 100%. Thats all

1 review
2 helpful votes

They recieved money and didnt ship it since october
No customer service
Dont let them decieve you

4 reviews
1 helpful vote

Has loads of interesting projects but be very careful on sending money somewhere - a good thorough research is my advice.

1 review
1 helpful vote

Kickstarter would get more cred from me if they would refund us their 3 or whatever they made on projects that are faf (fake as F&$*)

1 review
2 helpful votes

still waiting for travel pillow says collected October still have nothing social media will find out your company is hoax. you take money and supply nothing

1 review
2 helpful votes

I have tried two crowdfunding platforms and one of which is Kickstarter. I would say Kickstarter was the worst experience I had in many ways.

1. Review team slow in response. Question...are you guys really following your protocol? I set up a campaign to get new equipment for a long term project of fine arts and selling it for part of the returns to give back to society, you guys call it as an intention for charity. If my campaign is for the purpose of charity, then why are there at least 2 campaigns in the same category as I am, photography, but you still approve of their campaign the end of it both of us are having the same direction? OR its just a random answer to by time on your end? I had ro practically revamp the whole advert and now....? Three business days? After 3 days I had to practically chase after you guys to check the status of my campaign. New joiners...just bear this in mind when you join in, after they had reviewed your campaign and they say just reply when the adjustments had been done, expect the reply in donkey years if you dont chase after them. Whats the purpose of having a timed campaign when the review team have no sense of urgency?

2. The only crowdfunding site that boasts 11.9million people backing Kickstarter projects. Ghosts? Based on the site traffic driven to Kickstarter? Or really there's a community behind it that's ready to sponsor a campaign. I'd love to see my campaign fly based on your so called 11.9million backers.

3. Genuine new projects or just clones? This might be a wake up call to the so called review team. Most of the projects I've read have all been designed, produced and shipped from their country of origin. And here comes another buddy cloning the same thing but using other material? If you cant differentiate an original idea, then you are simply wasting the investors or community funding. For God's sake there are even three Singapore accounts marketing the same campaign and you guys still release it?

I have only been through the website up til their useless frontlines. Until now its the 3rd time submitting my campaign for review and its my 3rd time chasing after them for the status. At the time of this review, no response yet from their so called review team. Let's see if my original idea based campaign is approved by them or it will go through a fourth so called review. If it is approved, let's see if the 11.9million people really exists or they are simply based on site traffic driven by campaign owner who have to invest to direct traffic to their campaign via Kickstarter link.

Let's see how it goes.....

Tip for consumers: For your campaign review, if it goes through you're lucky. But if it doesn't and you are in for a 2nd review, be sure to chase after them, whats more if yours is a timed campaign. Otherwise they will simply be quiet and delay.

66 reviews
387 helpful votes

Kickstarter is a innovative micro-patronage site which connects aspiring
creatives to those who want to be more involved in endorsing interesting
projects. The way it works is that individuals who conceive of a project but do
not have the money to pursue it or don't want to bear the financial risk can
submit their idea to the site. Donors can then see the projects and decide to
donate as much or as little as they want to support one they find interesting.

The artists benefit from seeing how viable or interesting their idea really is
before they decide to follow through on them. And the donors typically get a
memento or are somehow incorporated into the project. For example, one project
involved a women sending a postcard from around the world every day for 365
days. If you donated to her cause, not only did you help out financially, but
you provide one of the 365 addresses and in turn receive one of the postcards!

Projects have ranged from new restaurants, world travel, movies, and even open
source social networks. The homepage organizes the projects into different
categories so that they are easy to browse and each project shows how much money
is required and has been raised so far. I praise Kickstarter for helping reduce
the friction around true innovation and creativity.

2 reviews
7 helpful votes

We recently got funded on Kickstarter and couldn't be more pleased with the experience. The Kickstarter staff was incredibly helpful but one star off for lack of instant phone support. Other than that, we successfully launched our company thanks to Kickstarter. The best crowdfunding platform out there imo.

2 reviews
7 helpful votes

We had a pleasant experience crowdfunding and Kickstarter was a great partner. They are definitely strict and they asked us to change a few things (totally understandable as they want to protect their community) but setting up was easy, and getting paid afterwards was a breeze. Anytime we had questions they were fairly quick, my only wish is that they had phone support.

2 reviews
4 helpful votes

Approximately FIVE years waiting for an item I invested in. I have notified Kickstarter that I have NEVER received item. The first 2 request were greeted with a call they made to the "group" conducting it. The guys called me back with apologies and said they have a special run made for supporters.... TWICE!!!!! Never recieved Anything.
Get back a response together that they NOW they don't have any record of the transaction. Again that is after THEY notified the merchant TWICE.
NOW they are lying because they don't want to follow through looking for transaction. But they have MY money. No accountability!!!! Stall!!!! Lies!!!!.
Their brilliant technique is to lie/delay and than to punish you with requesting ALL necessary documentation.
I do think they are criminals. NEVER AGAIN! Its all bull$#*!!

1 review
1 helpful vote

I backed six projects and three of them never delivered the product. Only two comic book projects delved a solid product. A USB cable immediately broke and the lifetime guarantee doesn't mean anything. The other two products never delivered anything, they just took the money and that was that.

1 review
2 helpful votes

I have been making soft plastic baits for a few years when I decided to go on kickstarter to try to expand and hire a disabled vet to help the response I got was o.oo money pledges. 1 guy that would get my message out there for a price. I am a vet trying to get by and thought if I could help a disabled vet along the way that would be a worthy cause. I guess people don't care about vets or disabled vets. Don't waist your time here.

2 reviews
18 helpful votes

I am shocked by the amount of reviewers complaining that the project they backed was delayed. Get real. Kickstarter is not a store, you know. You are not buying a product, you are investing in a project. You are taking a risk. Some projects can be delayed or even fail, because their founders failed to predict all the complexities of bringing an innovative product to the market - and there are many. It may or may not be the fault of the project creators, but in any case it's not Kickstarter's fault. Kickstarter is a great place to fund great ideas, just understand what you are doing.

1 review
5 helpful votes

I tried to raise money for a memorial for my family who lost their lives in a family house fire. The set-up for the campaign looked to be going great. Great feedback from everyone, too. Until Kickstarter reviewed it and accused me of raising money for "food, personal expenses and pleasure travel"?? I appealed. Their answer was the same. Then I asked around, all across the Internet. EVERYONE informed me that Kickstarter will ONLY help finance leftwing media concerns, projects to "better life" in communist nations and industrial idea theft for mass-producers in communist nations. I never would have dreamed this. BUYER BEWARE AND BE WARNED TO ALL WHO ATTEMPT KICKSTARTER CAMPAIGNS!! Kickstarter is a leftwing idea-theft scam front site for communist nation concerns and communist nation silent-partner owners. DO NOT EVER SPEND YOUR MONEY ON KICKSTARTER!! BUYER BEWARE!!

2 reviews
5 helpful votes

Buyer beware! I joined the Kickstarter campaign for the Coolest Cooler July, 2014. After numerous email explaining that they were re-engineering, over engineering the original product, manufacturing problems, and delays, and now hitting us up for extra money to expedite our rewards because they've run out of money and need to find more, and on and on, and on! I still do not have my reward TWO years later, and there is no end in sight because they're not sure where the money's going to come from. They've even suggested they will sell them retail before I get mine!

Per emails from Kickstart to me about this situation, there is no support or protection offered by them, no accountability for project initiators to be their word to their backers. Projects and commitments *could* never be fulfilled, or worse yet completely bogus, and we are on our own. Nice out for Kickstarter, but bad for backers.

I have done smaller projects, and they've turned out fine, but this one is a blow-out bummer, and there's no help for it.

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14 Questions & Answers

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Keith B.
on 3/14/17
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Junior M.
on 2/20/17
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