Nonya B.

I supported urban toy lab and they lied stating they didn't use toxic materials yet said shipments were made because it was too toxic🤦‍ They stopped giving updates, ignored hundreds of comments on their page requesting updates and Kickstarter does absolutely nothing for people supporting these sellers. Kickstarter has made it so easy for any scam to come along, take your money and run. Kickstarter needs to be shut down or they need to do things differently where both parties are protected.

I've been a loyal fan of Jo-Ann Fabrics for years but I've reached my breaking point with their policies & lack of common sense. Their website is so screwed up & their app is even worse! I kept trying to place an order online & there was an error with posting my payment & my purchase history didn't show anything went through so I kept trying & next thing I know I'm being charged for the same order 3 times & then there's another charge for a smaller amount that I don't know what it's for & neither do the employees! I contacted their customer service & was told an order can't be cancelled once it's place but I can return any I wanted items. Seriously?!?!? So if my card was stolen & someone else made purchases, I'd need the items to return them?!?!? Thanks Jo-Ann, I'll never be coming back to your store or website!

A lot of fragrances from bath & body works smell amazing, some scents don't last as other but I've always told myself, you take the good with the bad. They have sales that sometimes are for online purchases only & others that are in store only, I get it, but where do they draw the line at what's fair to the customer? I've been patiently waiting, hoping they would allow you to order online & pick up from the store, thinking whatever you order will be shipped with their normal delivery & the customer won't have to pay a shipping charge. Well, they finally did it & guess what?!?! They still find a way to screw the customer! If you have a small order, their normal s&h is $9.99 but if you order more then your s&h drops to $5 & sometimes they offer it for free if you spend a certain amount. Currently they have a white pumpkin candle that is free with any purchase. Sounds great right? Aim theory sure, but if you're wanting to pick it up from the store, it's not an option unless you pay full price for it. I added it, along with other items to my cart, was given the option for store pick up for everything & then when I added the discount code, all of a sudden it added a charge for s&h. Really?!?! How is that fair to the customer?!?!? I'm done with B&BW! From now on I'll just stick to target, Sephora, Ulta, home goods, TJ Maxx, Marshalls, department stores, anywhere else that sells body fragrance, candles, & anything else that B&BW might sell. This was the final straw with my patience for their treatment towards customers that pay stupid amounts of hard earned money for their crap that is better being bought elsewhere!

Update:
I thought I'd give B&BW 1 more shot. I ordered online for pick up & now my 2 star review is going to a 1 & I am done with them. I picked up my order, I saw everything was there & I set the bag on my table & it stayed there for a couple of days. I kept smelling one of the wallflowers & couldn't understand why since nothing was plugged in yet. When I looked inside this is what I saw (see picture). Caps on 2 of them were unscrewed but the seal wasn't broken & it still managed to leak everywhere! It's bad enough that was the first of 2 orders I placed at a different location because half of my order that I did get, ended up being canceled due to it not being in stock like the website let me to believe & the 2nd order was canceled altogether for the same reason. They force you to either go to the store or pay shipping, which thanks to Covid now is not really the best time to do that. They're just another greedy business who does what they can to make the most money regardless of what's going on in the world. Thanks B&BW you've lost a whole family of customers & then some!