I like exploring the different companies and investment opportunities. I don't like seeing the early bird opportunities but not being able to see the StartEngine start date for each company. Where are the start dates?
I like the variety of offerings, especially the relatively new one's involving more advanced companies via an intermediate LLC. But once things get funded, there are few follow-up reports regarding how the funded company is doing and what an exit might look like at some point. This applies also to the Start Engine offering itself. I have no idea what the business plan is and when there might be an orderly exit. The potential of selling into a secondary market at a deep discount is not a substitute for a periodic progress report about funded companies. For these reasons I have slowed down my investments considerably and have no idea how I will ever get out of most of the ones I am in.
Thank you for sharing your detailed feedback. We’re glad to hear you appreciate the variety of offerings, including those involving more advanced companies. We understand your concerns about follow-up reports and exit opportunities. Transparency and communication are areas we continuously strive to improve, and feedback like yours helps us prioritize these efforts. We’ll take your input into consideration as we work on enhancing progress updates and providing clearer paths for investors. We truly appreciate your support and investment journey with us!
I got an invitation to contribute to a C series for Kyte. The funding offered is sitting in an account unused for weeks. I can't find Kyte on their website. I keep getting invitations to other start ups, but nothing on this one. Maybe this is just that I'm new to this - having a video to explain how all of this works might help.
Hi David, thank you for your feedback. I have reached out directly to your email to assist with any navigation issues and to provide any additional clarification needed. We are constantly looking for ways to improve so your feedback on the investment process is appreciated. Hope you hear from you soon!
I tried to make an investment and my payment was cancelled for no good reason so I cancelled the whole transaction including the $275 fee. I am still having trouble getting the $275 fee credited to my credit card. It has been a horrible experience!
Hello! Thank you for bringing this to our attention. It looks like on 9/16/24 we tried to cancel the subscription and process a refund at your request but then you disputed the charge with your bank. For additional clarity, when an investor files a dispute with their bank, the bank takes control of the funds which no longer gives us access to the money to issue the refund. A dispute can take up to 90 days for the investigation to be completed before a final decision is made by the banks.
After further investigation, your dispute has about 12 days until we get an update from your bank. Please allow some additional processing time for your bank.
Please note that if StartEngine wins the dispute, we will still honor the refund the moment the funds are returned to us. I can see you are already in contact with our support team so please feel free to reach out if you need anything else. Thanks again for bringing this to our attention and we hope this clarification helps!
I'm still waiting for a response to my question as to how to access the security after the ipo. They seem to be focused on sales.
Hi Michael, thank you for your feedback! It looks like our support team was able to assist you with answering IPO-related questions on 10/9/2024. If you still need additional clarity please contact us directly at contact@startengine.com. Thank you!
The site is very easy to understand and use. Good job!
Thank you for the kind words! We're thrilled to hear you found the site user-friendly. Your feedback means a lot to us!
I had a simpleton question that experienced seasoned investors would have probably laughed at but the lady who responded was patient, kind and explained in detail, very thorough! It made all the difference in the world!
Hello Nathan! Thank you for your wonderful review! We're thrilled to hear our team provided patient and thorough assistance. Your feedback means a lot to us, and we're glad we could make a difference for you!
I bought into this thinking I knew something about it only to discover that it's not what I thought it was it has been difficult for me To find an explanation of where my money is, and what it's doing. I really don't know what to expect.
Hi Kathleen, thank you for providing this feedback. We apologize for any difficulties you have experienced. All investments made by you will be shown in your StartEngine account dashboard. You can access it by going here: https://investment.startengine.com/account/portfolio. Please feel free to reach out to us directly at contact@startengine.com if you need any assistance! We hope you are able to log in and see your investment soon! Have a great day :)
Good points:
- Customer service timing is quite good. They go straight to the point and solve your issues. They are very kind, respectful, and responsive. Very good customer service.
- Company referral program rewards are awesome.
- Investing in companies is easy and straightforward.
- The verification process is easy and straightforward.
- Transparency with fees and costs.
- Issuance of the subscription agreement is a fast and reliable process.
- Most momentum companies and listings' details are useful.
Not so good:
- I'm an international trader/investor. It was easy to purchase StartEngine shares, but trading is disallowed on the marketplace for international traders. Please support international investors because it's not easy to sell outside the marketplace.
- Company referral acceptance is complicated. Not every company is a good fit to raise money on StartEngine, which makes the prospecting process difficult.
- It could be great to show the current share value on the dashboard.
Hi Carlos!
Thank you for taking the time to provide detailed feedback about your experience with our platform. We greatly appreciate your insights and are thrilled to hear that you've found many aspects of our service to be excellent.
We're delighted that you've found our customer service to be prompt, efficient, and courteous. Providing exceptional support to our users is a top priority, and we're glad to hear that our team has been able to assist you effectively.
Regarding your suggestions for improvement, we hear you loud and clear. These are all very valuable suggestions, and we'll definitely take them into consideration as we continue to enhance our platform for all users.
Once again, thank you for your valuable feedback. We're committed to continuously improving our platform to better serve your needs and provide you with the best possible investment experience. If you have any further suggestions or concerns, please don't hesitate to reach out to us directly at contact@startengine.com.
Have a great day!
Had some issues with my account and the representative was thorough in following up and making sure it was resolved.? Only issue I had was the amount of time it took. However at the end of the day it was resolved.
Hey Tim! Thanks for sharing your experience! We're glad our representative was thorough and able to resolve the issues with your account, even though it took longer than expected. If you need any further assistance, feel free to reach out. We appreciate your patience and understanding!
I've seen enough of these to notice a pattern: a small company crowdfunding capital so they can secure additional financing. Then... nothing. Even those opportunities that turn public, or are taken over, will be no more than a breakeven proposition. If that. Save your cash for the real stock/bond markets.
Business owner with a successful 2 year old start up looking to augment its funding. After providing a highly detailed business overview and summary, which they solicited but never read, scheduled call which they were not prepared for, talked in circles reading a script the entire call. It felt like a joke as the call was so ridiculous. When he realized he had a knowledgeable business asking real questions, his scripting went to "not good fit" mode. Don't waste your time here. Next!
I've invested in 23 and growing start engine companies. I keep close tabs on progress, updates from each company. A few high potential companies on start engine were worth my time and money to invest in first, second, third round fundraising efforts.
I find it very easy to use, quite organized. Rather than issuing all my portfolio funds to wealth manager, I enjoy the hobby of reading about smaller start ups on my own.
That exclamation point in their logo should be looked at as a flashing WARNING alert. Horrible communication. Limited ability to access. Unclear process. After hearing many positives, Start Engine sadly is an example of the precarious modern "tech company" that states "we are here to help" and then does the complete opposite in their process and interactions. From multiple sources, along with my own experience, this disorganization is the current norm within the last year at Start Engine. BE WARY and ensure they have their plan, customer response, and business model in better shape before investing your time and money on this risky venture of a company. "Mr Wonderful" has some work to do whipping them into shape.
You can be subjected to 3-4% in transaction fees, then another 5% once you sell anything your investing in. Naturally you'll be taxed 15-20 percent on any gains depending on your taxable income. Just go to Fidelity.com get into a medium/ medium high investment and feel more satisfaction that your not getting hosed over by these scam artists taking advantage of those trying to do good.
Hi Gary, We are sorry to hear you had this experience. We do not charge fees on investments unless the company elects to share the cost of their raise with their investors in the form of a 3.5% fee. Not all our campaigns have this fee. Additionally, the fee for selling is only if you choose to use our alternative trading system which we have set up to provide liquidity for these investments prior to a liquidity event. Taxes our out of our purview. We are sorry that this experience didn't meet your expectations, but I hope this helps to clarify.
I invested in Mr O'Leary core hold account Start Engines to see if this was something that I would make me small return of 6 to 8% After one year I lost 67% I am. not sure I can get the remaining 34% back. I was hoping that the holding company that charges large fees would be a safer risk. Thank God I invested $1,000. According to the value of my 89 stocks it is worth $325. I do even know if there are any takers at that amount. Looks like a scam to me. My other $700 has no value. Stay away unless you have money to burn
I've been investing into StartEngine related opportunities for the last 2 years or so. I read through all of the reviews on here and I am completely astounded at how wrong the negative reviews are. I have had no problems investing, and every investment I've made in these startups has had great communication from both the startup and StartEngine itself. As long as you understand what you're getting into (high risk, high reward) by investing with them, you can adjust your expectations on a return based on that. I have a feeling most of the low ratings on here did not completely understand what StartEngine does, as this type of investing was not available until very recently.
I have seen this platform grow over the last 2 years. More opportunities for investing. Despite inherent risks with any investment, having an open dialogue with starting engine and the participating companies CEOs has been rewarding. Shared entrepreneurial knowledge is helpful when growing any company and it is available on this platform.
They have some interesting offerings but they are just horrible to deal with. First, no responses to phone calls. Then, they would no longer accept phone messages and you would need to email them. Five days later, three emails and no response on a specific issue of payment. There are many other platforms and if customer service means anything to you, especially if you are a company making an offering on their site, I would look elsewhere.
Hi Theodore, I'm sorry to hear you had this experience. We are offering customer service via e-mail due to everyone working remotely. We apologize for any inconvenience caused. I am not Please drop us a line at contact@startengine.com and we will be happy to resolve any concerns you may still have. Best, The StartEngine Team
I have a lot of money here that I could have put in crypto. One of my investments for a solar power tractor was bought by another company. My $225 ended up being paid out as $13.99. A lot of risk involved. If my other twenty-seven or so companies get bought out like this, I will be close to $30k
Answer: Yes, StartEngine is absolutely a legitimate business to invest in. Most recently they've hired Kevin O'Leary from the investment TV show "Shark Tank" as their new spokesman. They are currently the 10 fastest growing private company in CA.
Answer: Hi John. Refunds are processed within 10 business days. To check on the status of your refund, please reach out to our support team by emailing contact@startengine.com and we'd be happy to assist.
Answer: Hey William, Thanks for getting in touch with StartEngine, we are happy to assist with your question! To clarify, companies that raise funds on StartEngine are private companies, so unlike companies listed on the NYSE or NASDAQ, their shares do not fluctuate in value on a day-to-day basis. These investments are considered longer-term and not immediately liquidating. Typically, you will only see a change in the value of your shares if/when the company raises additional capital or goes through an exit event, such as an acquisition or IPO. And keep in mind that your StartEngine dashboard won't reflect any changes in share value – it only shows the initial terms of your investment at the time you made it. If you have any questions about the company and its progress, we recommend reaching out to them directly through the "comments" section of their campaign page or website. If you want to learn more about investing in startups and the potential outcomes, you can check out the articles at www.startengine.com/blog/investing-in-startups-101 and help.startengine.com. If you have further questions, please feel free to reach out to our support team directly at contact@startengine.com. Thanks for using StartEngine and have a great day!
Answer: Hi Bruce, Thank you for your question. StartEngine is an investment platform that allows companies to raise capital by exchanging capital for securities (equity or debt). Rather than asking friends, family, and fans to donate money to help raise funds, StartEngine enables companies to raise capital by offering investment opportunities to the general public. Now anyone is able to be an angel investor! To learn more about investing with StartEngine, please check out our handy Help Guide at: https://help.startengine.com If you have any additional questions, please feel free to contact us directly at contact@startengine.com. Have a great day!
Answer: Hi Antonio, Thank you for your question. StartEngine is an investment platform that allows companies to raise capital by exchanging capital for securities (equity or debt). Rather than asking friends, family, and fans to donate money to help raise funds, StartEngine enables companies to raise capital by offering investment opportunities to the general public. Now anyone is able to be an angel investor! To learn more about investing with StartEngine, please check out our handy Help Guide at: https://help.startengine.com If you have any additional questions, please feel free to contact us directly at contact@startengine.com. Have a great day!
Answer: Hi Daniel. To see the status of your investment, you can log in to your account and go to investment.startengine.com/dashboard. If you have any other questions, please reach out to us at contact@startengine.com. Thank you!
Answer: Hi Frank, We cannot provide financial advice or predict a return on investment. However, as a rule start-up investing is inherently extremely high risk, longer term, and illiquid and you should only invest what you can afford to entirely lose. Investing in start-ups should only be done because you are passionate about supporting the company and believe in them. As always, we recommend consulting a financial professional to discuss your own personal goals. You can follow companies on our platform and receive their updates even without investing by making an account and clicking on the "heart" icon on their campaign page.
StartEngine has a rating of 2.8 stars from 189 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with StartEngine most frequently mention customer service, phone number and email address. StartEngine ranks 1st among Crowd Funding sites.
Thanks for the feedback! We're glad you enjoy exploring the offerings. Start dates aren’t always listed upfront, but you can often find them on the company's offering page under "Details" or "Updates." If not, feel free to reach out—our team’s happy to help!