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iHerb has a rating of 1.4 stars from 1,041 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about iHerb most frequently mention customer service, credit card, and phone number problems. iHerb ranks 578th among Vitamins & Supplements sites.
This company responds to reviews on average within 2 days
I had a great experience with the company. They were quick to respond and delivered items quickly. I've never had any issues with them.
Please be careful for I went through the worst experience i ever received in mywholelife, the costumer service treated me so bad, the Ups delivered Iherb package damaged and left a notification for the Iherb but the Iherb costumer service didn't care, tried to reason with them on chat room for 4 hours but they continued by saying they don't care to solve it, as simple as calling UPS. The Iherb is scam, and is so terrible 😫 a real nightmare
Please be careful for I went through the worst experience i ever received in mywholelife, the costumer service treated me so bad, the Ups delivered Iherb package damaged and left a notification for the Iherb but the Iherb costumer service didn't care, tried to reason with them on chat room for 4 hours but they continued by saying they don't care to solve it, as simple as calling UPS. The Iherb is scam, and is so terrible 😫 a real nightmare
Tip for consumers:
Please be careful for I went through the worst experience i ever received in mywholelife, the costumer service treated me so bad, the Ups delivered Iherb package damaged and left a notification for the Iherb but the Iherb costumer service didn't care, tried to reason with them on chat room for 4 hours but they continued by saying they don't care to solve it, as simple as calling UPS. The Iherb is scam, and is so terrible 😫 a real nightmare
Products used:
Please be careful for I went through the worst experience i ever received in mywholelife, the costumer service treated me so bad, the Ups delivered Iherb package damaged and left a notification for the Iherb but the Iherb costumer service didn't care, tried to reason with them on chat room for 4 hours but they continued by saying they don't care to solve it, as simple as calling UPS. The Iherb is scam, and is so terrible 😫 a real nightmare
Ordered on the 7/12/2023, really wishing I had read these reviews prior to ordering. At this point I'd just like my money back for a product I have not received. I ordered based on the estimated delivery date and now they are useless to me. Absolutely appalling delivery time frame.
* iHerb attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Valued Customer,
We are sorry for this issue. Although we are not sure what is occurring, we have moved forward with providing a refund for your order. Please allow 7-10 business days for the funds to appear back in the financial account associated with order payment. Should your order be delivered at a later date, please consider it complimentary for your troubles.
Again, we sincerely apologize for this and, should you have any further questions or concerns, please don't hesitate to contact our Customer Support team.
I had been a customer for a while, the way they pack the stuff is not safe and many times items arrive damaged and with the seal broken, after complaining they refuse to accept the return and replacement. I don't trust iherb anymore. Customer service is bad to say the least.
Products used:
Vitamins
Dear Valued Customer,
We are sorry for this incident and want to help. However, we need the order number in order to do so. May you please provide that in a direct message to us on SiteJabber? Once provided, we can expedite this matter in a further effort to help you.
We are standing by to help and hope to hear from you soon.
Order # *******
I order veggie capsules on Saturday. I tried to log in today to check on my order but found that my account has been deactivated which means that I cannot check on my order. To complain about this situation Iherb system tells me that I need to login. It's a complete scam. If I had read the online reviews, I wouldn't touch these lot with a barge pole.
Products used:
They took my money and are effectively refusing to send me the goods.
Dear Valued Customer,
We regret to hear of this and want to help. However, SiteJabber prevents order numbers left in reviews from being visible to us or the public. May you please direct/private message us on SiteJabber with the order number? Once provided we will be able to investigate this further in an effort to help you.
Again, we apologize for this matter and hope to hear from you shortly.
Since my request was approved, I changed to 4 star rating.
------------.
They have declined my request for a refund twice by giving me an automatic reply message though I sent as much clear as possible those photos as they requested (I was included those photos here!)
I do not think they even see my sending photos.
I am so frustrated
Tip for consumers:
Not really recommend
Products used:
Shampoo
Dear Valued Customer,
We are sorry to hear of any issues and believe this was a result of some confusion. However, we have looked into this further and have initiated the refund for this order. Please allow 7-10 business days for this transaction to finish processing and for the funds to appear back in the account associated with order payment.
We wish you the best of health and please don't hesitate to contact our Customer Support team should you have any further questions or concerns.
Zero Star is a lot! They sent me an outdated /expired " Shae Moisture Mango and Carrot Kid shampoo and conditioner " the way that the conditioner is not even coming out of the bottle in any way! When I sent a message to customer service, this is the response I received::::
"We'd like to offer you a refund through store credits as one time courtesy. (( but I should pay for the shipping cost)) In this case, you are under no obligation to return the item. You are free to use this item as you see fit, whether that means enjoying them yourself, sharing them with friends or family, or even donating them to a charitable organization if you wish."
Tip for consumers:
I used Shae Moisture Kids Shampoo and Conditioner 2 times on my 5 years old !!! Conditioner is not coming out of the bottle at all and I did regret a lot after as this is the indication of really being a really low quality product or being out dated !
Products used:
Shae Moisture Carrot and Mango Kids Shampoo and Conditioner
Dear Valued Customer,
We are sorry to hear of any issue and want to look into this further. May you please provide the order number so that we may do so? You may directly message us on SiteJabber and contact our Customer Support team with that information. Once received, we will expedite this matter.
We are standing by to help and hope to hear from you soon.
Their site said ordered December 14,2023 and delivered September 15,2023. Items did not arrive. They told us to check with the neighbors, and then the tracking number said it went to Castle rock Washington. We're in Texas. Pretty sure we know our address. We asked for reorder and we're denied so we're disputing the transaction with our bank. The only way to communicate with them is by chat. Very frustrating. Would give 0 stars but not given the option. Do business elsewhere.
Dear Valued Customer,
We are sorry to hear of this and want to help. However, we need the order number in order for us to do so. May you please direct message us the order number? You may also contact our Customer Support team with the order number as well. Once received, we will expedite this matter in an effort to help.
Again, we apologize for what you have reported and are standing by to help further.
I received a damaged item, and they refused to refund. Extremely unsatisfied. Vitacost is a better company.
Tip for consumers:
Not a good company to do business with if you have an issue. They refuse returns!
Products used:
Vitamins and food
Dear Valued Customer,
We regret to hear of any issues and want to help. However, we need the order number in order to do so. May you please provide that to us in a direct message on SiteJabber as they will prevent your order number from being viewed to us if you provide it in your review. Once received, we will expedite this review in an effort to further assist you.
We are standing by to help and hope to hear from you soon.
Once your card is charged, you are at their mercy.
Its is very difficult to get to their customer service, items ordered doesnt arrive by estimated dates, one estimated date over, suddenly there is no delivery date shown as to when you can expect to get product, even though their app shows allegedly product has arrived in your country. And it is very hard to contact them for any info.
Be cautious when buying from them
Dear Valued Customer,
We are sorry to hear of any issues and are glad to help. Also, thank you for providing the tracking information so we could reference this order. After doing so, it appears the carrier has attempted to deliver your order unsuccessfully and is asking that you contact them directly to arrange delivery. This last update is from November 3rd. Please contact them as soon as possible to arrange delivery or to see what is preventing them from completing delivery.
After doing so, should you have any further questions, please don't hesitate to contact our Customer Support team.
It's been over 20 days since they've received my unopened package, and they still have not refunded my bank. An order over $100
Order # *******
Dear Valued Customer,
We are sorry for the experience in you review and we want to help. However, we need the order number in order for us to do so. Please contact our Customer Support team and provide as many details as possible, including the order number. Once received, our Customer Support team will quickly resolve the issue.
We are standing by to help and hope to hear from you soon.
I ordered 2 bottles of Life Extension Mix tablets on September 29,2023. I paid $119.74 and received nothing in return. I was also kicked out of my account. I'll never have anything to do with this company again!
Tip for consumers:
This has caused me not to take vitamins anymore because it's too expensive to receive nothing in return. Then kick my our of my account. This company sucks and is a rip off!
Products used:
Nothing, I never received anything. I Herb just took my money!
Dear Valued Customer,
We apologize for this matter and have reactivated your account. Although we do our best to correctly identify security concerns to protect our customers, in this instance, we fell short. As a result, the original orders were canceled and the pending transactions were voided. You were never charged and what you originally saw was a pending payment. Please contact the bank or card issuer if you have any concerns about this transaction.
Again, we sincerely apologize for this matter and we hope you decide to give us another chance.
Dreadful American company with fraudulent practices and awful customer service! Avoid at all costs!
I used to be a returning customer and spend over 1000usd in total on orders on the website over the course of the last two years. The issue is that they wouldn't guarantee delivery of international orders so if anything goes wrong with the parcel on the way to its destination they are very likely to brush off refund or reshipping requests.
The other day I received a package that was 4 items short and once I reported the issue they fired back with a refusal which they marked as 'friendly fraud'. Are you bloody kidding me? Where do you have the audacity to say such a thing to a loyal customer. I'd avoid them like the plague going forward as they scammed me out of 60 USD worth of goods! I'll have to get in touch with my credit card company to reverse the charges now
Dear Valued Customer,
We would love to look into this and review everything further. However, in order for us to do so, we need the order number. May you please provide that in an updated version of this review? Once received, we will gladly expedite this matter.
We hope to hear from you soon and wish you the best of health.
Update:
Michael from Iherb who commented on my review did not do anything to assist. He said that I was refunded and that my account was unblocked. I was not refunded and my account is still blocked. My refund was approved and delivered. They didn't even refund when I messaged them with the delivery details. When Iherb blocks your account you have no way of further contacting them. Opening a dispute is the only option. I've never experienced this in my life.
I have been purchasing for 10+ years, spending thousands every year. I make many purchases every month. I just sent in my first returns. 3 of them which were approved. Iherb did not refund a single one without my intervening. After weeks of correspondence, 2 of the 3 were refunded. I had to open a dispute for the 3rd. To add insult to injury, I wake up to my account being blocked. I'm astounded at the poor customer service, especially to a loyal customer.
Tip for consumers:
Horrible customer service and returns process.
Products used:
Vitamins and supplements
Dear Valued Customer,
We regret to hear of this and apologize for any inconvenience. We would love to look into this third return further, however, we are unable to do so without the order number. May you please provide that in a direct private message to us on SiteJabber? Once received, we will expedite this matter in an attempt to resolve this.
Again, we apologize for any inconvenience and are standing by to help.
U cancelled my order, and u dont refund the money. I ordered from germany and i have paid!
I want answers, where can i contact you?
Dear Valued Customer,
We are sorry to hear of any issues and want to help. However, in order to do so we need the order number to reference. May you please direct message/private message us either here on SiteJabber or contact our Customer Support team with that information? You may contact our Customer Support team by going to our customer service page and selecting 'Write a message' or chat with an agent if it is available. Once having done so, please allow 24 hours for a response.
Either way you prefer, we are standing by to help and hope to hear from you soon.
Worst customer service,like Airbnb, bots and humans have merged. They do not want to refund even when failed to deliver.very strange company,without customer services outsourced to India. Presume all their FAKE reviews also written by click farm in India. Avoid disappointment..
Tip for consumers:
Breach of UK laws dystance selling and consumer law.
Products used:
Vitamins, supplements
Dear Valued Customer,
We never want anyone to have any issues while shopping with us and we want to review any previous decision made. However, we need the order number in order to do so. You may either directly message us on SiteJabber to keep your order information private or you may contact our Customer Support team.
We offer 24/7 email support with agents, live chat during the available posted hours, and our Virtual Assistant which may answer the most common questions. If needing to speak with an agent, just let the bot know you want to "talk to an agent" and you should be escalated.
We are standing by to help and hope to hear from you soon.
This is about they LOUSY customer no-service. No, this is NOT about any specific purchase I have made so far.
Tip for consumers:
Buyer beware!
Dear Valued Customer,
We are sorry for any issues you encountered and would like to learn more so that we may help. However, we need more information in order for us to do so. Please message us directly through SiteJabber with further information about what you experienced so that we could look further into this matter.
We apologize for any issues and are standing by to help you further if desired.
Update: package arrived this evening, thank you.
Is this company a scam? Will I ever receive my order? My package has been waiting for courier to pick up for over a week. Customer service is useless. I will have VISA reverse the charges. Regret buying from iHerb will pay more and buy from Amazon instead.
Dear Valued Customer,
We sincerely apologize for any shipping delays and would like to assist you. May you please provide the order number in your review? Once provided we should be able to investigate further. There were some shipment and delivery delays due to weather conditions but it is unclear at the moment if your order was impacted by this. We hope to receive the order number from you soon so we can help you further.
Update:
Dear Valued Customer,
We are happy to hear that you have received your order! It sounds like it was one of the orders that may have been impacted by weather conditions. We hope you enjoy the products you have ordered and thank you for letting us know you received your package. We hope you decide to give us another chance and we wish you the best of health!
Ordered many times with reasonable shipping costs to Canada. Never had any problems with my orders. Now they only offer DHL Express to my location and I can't select Landmark global anymore. DHL express is way more expensive. Will not order anymore. Will now look for a Canadian company for my natural supplements.
Dear Valued Customer,
We regret to hear of this and Landmark Global has carrier restrictions which may be preventing you from placing an order. They may not carry certain items and we recommend contacting them directly to learn about which items may be preventing you from selecting your desired shipping method. We apologize for this inconvenience and wish you the best of health.
I had been an iHerb customer for over 10 years. Always felt uneasy that they have no customer svc phone# nor live chat (they have live chat button, but it is NEVER active). Then in Dec 2023 I had an issue with a product I rec'd. I was emailed info about how to access a return label. I used it and then the issues began. After pkg was returned to iHerb, I heard nothing. I sent several inquiries via their online contact and email. Nothing. Finally my credit card refunded my $. I decided to close my iHerb acct. Instead, they blocked my acct for suspicious activity. Took days for them to reactivate the acct. I want to knw:what was the suspicious activity detected? This is serious but they are not responding to that. I think their customer svc is all automated. They even send emails with links to NONEXISTENT pages for additional help. About to contact the BBB.
Tip for consumers:
If there is ever an issue with an order you are at the mercy of iHerb's horrible customer service. If you contact them demanding a response, they block your account and shut you out of their email.
Products used:
Health supplements
Dear Valued Customer,
In relation to your request to have your account deleted, we have taken action and deactivated your account. Your account can no longer be accessed and no orders can be made with your account. You will no longer receive emails from iHerb to the deactivated account's email address unless it is a reply to an email that you send to us first. In that sense, deactivation is the same as deletion.
We are legally obligated to keep your records, including Personal Information, in our systems to fulfill our obligations to you as a merchant and to comply with applicable law; including taxation laws governing record-keeping requirements. We will retain it for as long as it is strictly necessary to comply with a legal obligation to which we are subject or that are strictly necessary for the establishment, exercise or defense of legal claims.
Thank you for choosing iHerb.com, we strive to provide our customers with a pleasant shopping experience and hope to serve you better in the future.
This company has gone downhill very fast recently. They always mess up orders and customer service does nothing to try to fix it. From delayed shipping to errors that cause the package to be stuck midway for weeks, I've seen it all. It's a sham cause they use to be decent. Now every time I want to place an order I think twice about it. Shame on them
Dear Valued Customer,
We are sorry to hear of the issues with your past orders that you have reported. Our teams work tirelessly to ensure the best shopping experience occurs for every customer. There is always room for improvement, however, and we assure you that our pursuit of excellence will not stop. If you ever need any help, please don't hesitate to contact our Customer Support team who is always standing by to help.
I had a great experience with the company. They were quick to respond and delivered items quickly. I've never had any issues with them.
Dear Valued Customer,
We are glad to hear that you had a 5-star shopping experience with us! Thank you for taking the time to let us know and we wish you the best of health.
Placed my order, shipping 18-20 it gave me. Never received a tracking so i logged in my account is blocked due to "suspicious activity" i don't know why. Used virtual chat that doesn't work submitted 3 tickets no response. Spent 300$ and need my order or refund. Order # *******
I can't find a number for them and not sure if they are even legit.
* iHerb attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Valued Customer,
We are sorry for this and want to help. May you please message us directly through this site with your order number so we may investigate further? We are standing by to help and hope to hear from you soon.
My order is one week past due. The platform gives the option to cancel the order when late, but the function doesn't work. No way to contact the company. It looks like I might be out $74.
Dear Valued Customer,
We are sorry to hear of this issue and want to help. However, we need something to reference the order so that we may do so. You may contact our Customer Support team by going to our Customer Service/Customer Support page and choosing any 3 options to get help. We offer 24/7 email support when you select 'Write a message', live chat support during the available posted hours, and our Virtual Assistant which can help with the most common questions.
We are standing by to help you and hope to hear from you soon.
I bought 3 bottles each of 2 products. They shipped quickly but one bottle was missing. The only customer support they offer is chatting with an automated Bot. The "missing item" option is not available so I could not get the missing product. They offer reshipping but require you to ship back what you purchased first, absurd! There is no way to talk to a human. I'll never buy from them again. It is borderline a scam operation. Customer service in non-existent.
Products used:
Jarrows hyaluronic acid and MSM
Dear Valued Customer,
We sincerely apologize for what you have reported and want to help. However, we need the order number in order for us to do so. May you please provide this? Simply message us privately here on SiteJabber with the order number and the missing product name. This has to be done because SiteJabber blocks any order numbers from being provided in reviews. We are standing by to help and hope to hear from you soon.
Bunch of thieves!
They stole $4000 from my account & been trying to contact them for a month with no help whatsoever and now they blocked me on Instagram, Facebook and even blocked my email from sending any emails to them! Even tried to contact the CEO Emun Zabihi via email & WhatsApp & guess what! He blocked me from both! Such a useless manager!
Don't buy from them ever! Not safe at all! That's why the SEC always rejected their IPO! They can't go public! They are bunch of scammers!
Gain trust and grow your business with customer reviews.
35,000+ top-rated healthy products; with discount shipping, incredible values and customer rewards.
Dear Valued Customer,
We are sorry for what you have mentioned in your review and we want to help. However, we need the order number in order to do so. May you please direct message us here on SiteJabber with the order number? Once received, we should be able to investigate further in an attempt to come to a resolution. Again, we apologize for any inconvenience and hope to hear from you soon.