Points for the effort to ship outside the US. Zero points for the information provided to the customer. The bottom line is the following: the "shipping" cost indicated in checkout gets your shipment as far as the processing authority for your customs operation. After that, it's a crap shoot. Anything can happen and any amount can be levied. This is not iHerb's fault or responsibility, but this information is not made clear upon checkout. Other (US) sites (i.e. B&H New York) calculate ALL costs and indicate final total upon checkout. iHerb chose a half-assed process (via DHL and others, which are notoriously unreliable).
Like many others I have been charged an additional 60% of the intitial cost by DHL "VAT & import duties". Total con. Web site and order system gives no obvious indication of the potential additional charges (you can find it if you hunt for it, but any reputable company would warn upfront). I'm so cross I can't even type properly. Grrr.
Tip for consumers: Beware hidden import chargesAsk Mike about iHerb
I should have checked reviews prior to giving this company a whirl. I've now seen broken glass items are the norm as they don't use bubble wrap, a pretty standard and cheap protection barrier for any parcel you would think.
Not only was my card compromised upon purchase, but the delivery was then delayed, only to discover that the items are damage and I'm still awaiting to see what happens next. Customer service have responded promptly, but they never initiated the communication to advise the item has been damaged and sent back, nor the refund. It will be interesting to see what the refund is, as most of the non-glass items will now be ruined and unusable. Pretty sad considering the prices aren't cheap, I purchased on convenience, and now I should have looked elsewhere from the beginning.
I recently purchased items from iherb for a total price of £20. Plus £11 shipment charge making it £31. I have now received an invoice from the carrier DHL for £17 for import duties. Iherb are not accepting responsibility for this even though the info regarding these extra charges are not up front. It's entrapment and many people like myself have been duped. DO NOT, I REPEAT, DO NOT PURCHACE FROM THIS COMPANY
Glad I gave iHerb a chance, despite many bad reviews from Limeys in UK about shipping overcharges. Found that price and shipping were very reasonable and could not be beat. I will be getting all my herbal supplements from iHerb from now on. It is UK that charges customs duties on shipments from US, not iHerb!
The iHerb UK website and advertising makes it seem like this is a proper UK business. I read the small print, and realized they were shipping from the U.S., but I thought that they had lots of experience doing so and could provide the product as promised. Not so!
The shipping was delayed, I was never contacted by iHerb. Once I tracked the package number, I realized it was being held for payment in customs. It also said I had refused delivery twice, but I had never been contacted. Finally I contacted iHerb and they eventually gave me information to contact DHL to arrange customs payment. Customs was more than double the purchase price of the items I ordered.
I recognize much of this is upon the shipping company and the tax regulations, but I feel that iHerb UK is falsely advertising an easy purchasing process through them when in fact I could have just gone to a local shop like Whole Foods to get the items I needed. When I first raised issue with iHerb, they really said it was not their problem since they had shipped the order.
Do not order from iHerb UK.
Products were true to descriptions and pictures. Shipping was quick, taking a total of 4 business days to receive without extra shipping costs (for a speedy delivery). Had absolutely no problems and love the products I received.
Tip for consumers: Great for U.S. sales. Extra charges apply to international sales.Ask Nancy about iHerb
I placed my first Order with iHerb a couple of months ago. I was firstly enticed by the low price and FREE SHIPPING! But once I clicked on the actual link the item was out of stock and shipping was limited to orders over a certain threshold. I went ahead and ordered anyway. The cost of shipping cost more than the actual product which was really unfortunate.
After my order I got bombarded with emails regarding promotions and a credit voucher I had for my next order. It was very frustrating and I unsubscribed as it really was too much marketing and I never signed up (wittingly ) to receive the newsletter and regular emails.
I buy a lot of supplements so I thought, ok lets give these guys another try. With my list in hand I went online to make another Order. This time sufficient enough to take advantage of the free shipping, of course I had a credit also so that was a bonus. Regretfully, once again, the order did not meet the threshold (even though it was $50+) and I was again stuck paying an overpriced shipping charge. I felt duped but you know what I had spent the time researching each product carefully, placing the order so I said what the heck. I decided to proceed, only to find out the credit was not made available, it had expired a few days earlier .. I guess the credit only is good for 30 days or something. So not only did I get screwed for shipping, lack of product, but I also was misled about a so called credit. Which by the way, is unlawful in my province of residence, a credit or voucher cannot expire you must refund it if it does.
So even after all of this .. I still decide to proceed with my order simply because I have now spent way too much time and Ill just order somewhere else next time. Its a classic bait and switch which does not make me happy nor is it a good way of doing business. Lo and behold, I received my package (quite some time later) and guess what, its COD !! despite having paid an offensive shipping surcharge, having been scammed into placing an Order or the second time, they dont even have the decency to pay the Shipping or taxes and sent it COD! And of course I am now (again without knowledge) back on their spam list.
WOW WATCH OUT FOR THESE SCAMMERS .. DO NOT GET SUCKED IN. THINK TWICE BEFORE YOU MAKE ANY ORDER WITH iHerb
Don't buy from this company if you live in the UK.As you will be stung with import duties before the courier company deliver.I bought an item for 34 pounds,they then charged me for shipping which they said was free,but even then it was cheaper than buying in the UK.So I went ahead and ordered.Then I had a phone call from DHL saying I will have to pay another 19 pounds for import duties before they deliver.So here it is don't buy from them it's cheaper in the UK!!!!
This is the most dishonest company I ever shopped with, I paid for shipping when I placed my order. Next day I got a text msg fromDHL that I will have to pay them 29£ for shipping, when I tried to cancel my order this is what I received.
f your package is returned by customs, due to an incorrect address, or is refused; iHerb will refund you for the products minus the additional shipping cost to return the order. If the cost to return the shipment is greater than the value of the products your package will be abandoned and no refund will be available.
Don't shop with them, take your money elsewhere!! They are a $#*!ing rip off!!!!
DO NOT PURCHASE FROM THIS COMPANY IF YOU ARE IN THE UK. They advertise low cost shipping to the UK and then proceed to completely mislead you. I have been ripped off to the tune of £20 in charges and the Courier will not delivery your goods if you don't pay them this charge on delivery. When I contacted customer services it became apparent that I received a standard reply to a complaint they must receive every day. It is NOT clear on the website how much the fees will be from the delivery companies that THEY choose to offer for delivery and their well scripted response is that it's the customer (obviously unenlightened) who chooses the delivery company and accepts the charges without even knowing how much they are. This would be illegal in the UK as my contract would be with the supplier and their contract would be with the delivery company!
I ordered from this company and they omitted to inform me CLEARLY of their customs and tax charges on delivery. I've seen many reviews now with the same issue and it's not acceptable. If customers were aware of this up front they could make an informed choice as to whether they purchased from them or another company. Responses from their customer services were unhelpful. Won't use them again or recommend them to anyone either.
It is the first time that I buy at iHerb and I have a really bad experience. I was charged import duty as it was not mentioned on their website and even when i placed order nothing was mentioned. So i advice not to use this company to place order if you are based in UK.
We recently completed our first order with iherb based on a recommendation from a friend. We found the website to be very user friendly and the prices are significantly less than our local health food store. Our items arrived quickly. With the additional benefit of free shipping we'll be making our purchases from iherb from now on.
As others have written, iHerb does not follow-through with orders. I placed an order for nearly $400 USD and it got cancelled because I supposedly need to respond to another verification email, even though I was literally on the Live Chat with a rep as I was making the order to ensure it would reach my colleague in time for him to bring it to me. When I unhappily discovered that my order never reached my colleague, I contacted iHerb again, and wasted another half an hour of my time to explain to Ms. Glyn Angeles that the first rep had completely cancelled my original order without informing me that this action would change the delivery date (even though the first order was placed only around 12 hours before). For the 'inconvenience' of not receiving my order, Ms. Glyn Angeles offered me an insulting $5 off my next order! Good luck keeping customers with this sort of excuses and no guarantee!
Just dont use these people. It shows postage of £6 odd to get here, and then DHL charge you £21 for importation charges. .... I just wonder if I shouldn't take these up with Customs and Excise to see if they have indeed charged this amount or if it's DHL adding to their delivery charges from this end.
So BEWARE OF HIDDEN CHARGES AND BUY LOCAL.
STAY AWAY CANADA !!!!!Canadians should not order here. Shiping was supposed to be DHL. They sent it using CanadaPost. The DHL sticker surcharge $10 for duties collection of 13% of the total value- in CAD was added. I had to pay all that when I went to Canada Post to receive the parcel. BE AWARE OF THEIR HIDDEN AND UNDISCLOSED "SERVICE CHARGES"
It is the first time that I buy at iHerb and I have a really bad experience. I ordered the products on 14thJuly from Spain, the stimated shipping deadline was on 19August. By now the customer service do not have information of exactly shipping status to know on average when I receive the package. In stead of that, they proceed to cancel the order.
What should I do? Buy again and wait for 2 months at least?
Me and my friends really enjoy online shopping at iherb. The reasonable prices give us a chance to try out a variety of products from all over the world. Skin care, beauty supplements, make up. The shipping is unbelievably fast. They have daily deals and trials.
Tried many, but have now settled on using IHerb. Their prices are excellent, and delivery charges to Israel very reasonable and well packaged. Had the odd query, promptly resolved by email and phone. The local postal service has usually been the spanner in the works.
I expect how the local postal service works has a big effect on the ultimate process. if your shipment exceeds the local duty allowance ($75 here) it could be surcharged. IHerb use a DHL franked postal service which is very quick (7-10) days but has a weight limit which can be confusing on the website, and on arrival is handled by the local postal service. There are quirks in this process unless you know the ropes, so new users may get a bit confused.
I've been buying at iherb since forever and I never had an issue until my last order. So my order never arrived, I contact them and they told me they will refund my money so I thought yay! The next day they send me an email telling me that I'd have to buy something in order to get my refund (so far so good) so I did my little shopping, send an email letting them know that I had placed a new order so they could do my refund. I never heard from them until 10 days later, I sent an email asking where was my refund and they answered me that they've already made the refund the following day of my purchase (they never did) I ask about a receipt or something to prove that and they told me sorry can't do that and to contact my bank. What a great company! To say I'm never buying from them is an understatement.
Package came on time, but turned up with a very grumpy delivery man from DHL Express who demanded I give him £16 for the package. I'd already paid £10.68 for delivery and so was a little shocked and felt like I was being robbed. There was NO mention of this extra cost anywhere! It didn't help that the delivery man was incredibly short with me, when I was very polite to him, considering he just took £16 off me! So I sort of felt like I'd been slapped in the face and robbed by the DHL delivery man. Rude. Not worth the products at all.