this site has low prices and the low prices come with zero customer service. (in 17 reviews)
I called to check availability for my item and proceeded to order it per telephone. (in 19 reviews)
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I was very worried when I read all of the negative reviews about home perfect. I ordered a blanco sink on Saturday, had tracking info on following Tuesday, delivery on Wednesday. Sink was in perfect condition.....No problems and less than a week from order to receiving.
Recently underwent a kitchen remodel very close to the holidays, on top of upgrading my water heater. Christy Landry at Home Perfect was good to work with, she was easy to reach and did the necessary follow up. Everything came in on time which was very critical due to the time constraints. I would work with them again.
We ordered a black pedestal sink set for our bathroom. The picture on the website clearly shows both the pedestal and the sink, and the description would lead you to believe that's what you're purchasing. However, apparently you're just purchasing the pedestal, or the sink - whatever they decide to ship. And the ironic thing is: the sink and the pedestal aren't universal and can only be used if both pieces are purchased together. So, why would one only buy the pedestal (or the sink as a woman described in the site reviews) if they can only be used together? So, we ask to return the item since the product description was misleading... It was almost impossible to get a live person (had to leave several messages and not once were our calls returned), and when we finally did get through, they could barely speak English. Not only that, but we asked three times for them to email us the return label. Its been over a week and still no return label. I doubt we'll ever be able to send back and be refunded for the useless pedestal sitting in our closet taking up space. Hands down, WORST, most unprofessional "company" ever. Trust your instinct and do not spend a dime on any merchandise these clowns have to offer. Such a waste of hard-earned money and time.
Having a horrible time receiving (2) Blanco sinks ordered on 7/24/2015. When I placed the order, the back order was 2 weeks, then it crept to 3 weeks, now we're at 4 weeks with no guarantee. Oh, and meanwhile, my American Express was charged immediately on 7/24/15.
Wish I had Googled for reviews before giving them my order!
All one star reviews are true. Beware!
On 3/11 I ordered 2 items from homeperfect as they had the lowest price for some pretty standard items. 3 weeks later I still hadn't received anything and had no reply to my emails asking about the items. I called customer service and spoke to someone at a call center in a foreign country who informed me that 1 of the items was backordered. I had not been informed of this at all previously. I cancelled that item (thank goodness they did do a quick refund for it) and told them to send the other item. Now it is 4/7 and I still have not received my order. I looked at the site to track it and it says it WAS delivered and the date is 4/8, tomorrow?!
Hopefully that is prophetic & It arrives and I can never deal with this place again. Next time, faucetdirect.com all the way!
Ordered 4 Items from this company... Only received one item, company refuses to credit or replace... Customer Service - Christy Landry is horrible!!! Stay Away from this company... now need to fight them with my credit...
I ordered a toilet from Homeperfect.com and a couple of days later I called to cancel the order because we decided to order a different toilet. They said no problem as the item probably had not shipped yet but if it did ship they said to refuse delivery. One month later they finally issued a refund for 52% of the price I paid for the toilet. I told them that their restocking fee was unreasonable as it was significantly higher than any other site I have ever ordered from and requested that the refund be adjusted. They declined to adjust the refund. They clearly do not want repeat customers. Buy from them at your own risk....buyer beware.
Home Perfect has TERRIBLE customer service. I placed an order on-line over 3 weeks ago. It is impossible to get a straight answer regarding the status of the order. All I know is that it has not shipped. Their customer service team WILL NOT help you if you order on-line. You should call to place your order if you intend to order from this merchant and want to follow up on the status of your order. We ended up canceling our order and buying from another retailer. They will NEVER have our business or recommendation after the terrible treatment we received.
"This is a horrible company.
I ordered for $1000 two hansgrohe items as they had competitive pricing on Feb 7th.
On Feb 11th I send them an e-mail to cancel it as the item was back ordered, although they charged my credit card immediately for the full amount.
I called them on Feb.12 to make sure the order was cancelled and after several attempts to find out what was going on they told me the day after I called that I cant cancel it as it has just shipped from Hansgrohe directly.
I just got the package today and surprise, they sent the wrong item and the second item I ordered is missing altogether.
I sent an e-mail to their service and I am waiting for an answer but already expect the worst, I am contemplating taking legal action.
Lesson learned, don't get tempted by the cheap prices they post on their web site, they will ruin your project and cost you more."
HomePerfect is the WORST business I've ever dealt with.
They take $150 for delivery (of a toilet) and the process
lasts for 3 weeks at least. When you have bought something
online from them it becomes almost impossible to get any information
from them; instead they always try to sell you something else.
Whatever you order, make certain you have the instruction manual and all the parts before you rip out your old toilet. We got ours ripped out and found we didn't have two bolts. HomePerfect required that the manufacturer had to send THEM the part then they would send us the part. I ordered it through a supplier who is mailing it overnight. Needed just bolts, had to get a $15 kit, overnight mail, $44! Also the toilet was supposed to be a standard 12 inch size and turned out to be a new design that required new holes for the bolts.
This company does not respect their customers.
I ordered a faucet online, the product was backordered. When I finally did received the order, it was an older model that did not have the features listed on the webpage. I told HomePerfect of their mistake and I would need to return the product. HomePerfect informed me it was my mistake and I could pay restocking, return postage and some other bogus fee. I declined their insult of an offer and contacted PayPal. I then get a phone call from HomePerfect, maybe there was a warehouse mistake. Too late HomePerfect, I want my money back and PayPal agrees with me. I get my money back and you pay for return postage.
Lost the heater I ordered in transit and did not try to fix things until 4 weeks later, after numerous emails and phone calls, by re-shipping another. This heater was also bungled by Home Perfect's shipper, AM Trucking. Home Perfect's response to me this time was to just cancel the order and refund my money which I did not ask for. I needed this heater and their service to me was just terrible. Do not do business with this company. They have no idea want customer service means.
Just like everyone elses -- can't get ahold of anyone, no emails returned, and even though I had send their service tickets in to cancel order they sent package now they claim I will be charged a restocking fee -- I refused delivery with FED EX and am disputing charge with AMEX rude awful customer service
DODGY!! NON-PROFESSIONAL SERVICE & RIP-OFF - Ordered 3 products and waited a few weeks and heard nothing. When I enquired I was told they weren't going to ship unless I paid extra in shipping - or I had option to cancel the order. I cancelled and was mad that I had to initiate contact with them about this matter in the first place.
THEN... I get an email saying that my item was SHIPPED!! And... that they WERE NOT going to charge me extra for shipping. HOWEVER, then I learned that they DID CHARGE ME EXTRA. I wrote to them complaining and asked them to recall my order or at least refund all shipping costs - since IT STILL HADN'T arrived yet. They did NOTHING. I was ultimately charged DOUBLE the cost of my 3 products in shipping WITHOUT my consent. I am in the process of appealing but so far... NO RESPONSE.. I rarely have poor buying experiences online but this has been terrible.
BUYER BEWARE. This website is a NON-AUTHORIZED DEALER. What does this mean to you? You WILL NOT get a valid manufacturers warranty on your purchases though they will advertise such. Most likely you are getting a damaged item, missing parts, second hand merchandise, bait and switch, or fake items. I have confirmed with several manufacturers that they are a NON-AUTHORIZED dealer.
Online search should tell you all you need regarding this company's business practices.My experience ,order not shipped when promised,unable to get thru to customer service,unreturned phone and email messages and when I finally called to concell my order they repeated hung up on me and are attempting to collect $650.00 in cancellation fees.This company has been using a less known identity of "callforlowprice.com" seems very shady to me.
I have read all the complaints about Home Perfect and I am NOT surprised.This is what happens when you have INCOMPETENT children running what was once a LUCRATIVE and LEGITIMATE business, I for one should know, I was an employee there 4 years ago and have asked the authorities time and time again to investigate the business practices of this company.
There is a President of Kovid Faria, who hides behind Alex Teller making everyone believe teller is the President because Faria has stakes in other businesses, Then there is the real owner, AF Supply, an industry wholesaler who uses this site to rid itself of unwanted, used, returned and outdated products.
Some may say I am a disgruntled past employee when in fact I am not.I left this company after i realized what the business practices had become after Faria took over.
Purchased light fixtures online and my credit card was charged immediately. However, the items are not in stock and my request to cancel the order has not been acknowledged. I have tried several times to contact their customer's service but cannot reach anyone and emails are not answered as well. I am in the process of disputing the charge with my credit card company.
This company lacks any customer service at all. Do not buy anything from them.
I ordered a sink, when I finally got it, it was the wrong sink. I wanted a bar sink, they send a full size sink.
i requested a return authorization and then the hell started.
Their return policy is a 25% stocking fee of the total purchase price, which is just a total rip off to the unsuspecting consumer.
I did not read there return policy, and that is my fault. I order stuff all the time online, and have never experienced such a poor policy and poor service.
They also tried to scam me saying they didn't receive the return after 4 weeks. Thank god for FedEx tracking or I'd of lost even more money.
I made several emails, and they ignored requests and stated they didn't get the return.
This company makes a mockery of online shopping and i hope and pray they go bankrupt.
Bought several thousand dollars worth of products from the site, and worked with Christy. She's great, answered all emails (which was a lot because this was my first remodel) and she called me after the products were installed to make sure everything was working great. I saw a lot of negative reviews but decided to take the chance. After this test run, I'm about to spend another $3000-$4000 on my kitchen and other bathroom remodel with Home Perfect.
Worst experience ever in dealing with an online purchase. Adam was great at first when taking the order, but would never call back when i had questions. Bought a Toto freestanding tub and 3 Toto toilets. The wrong drain kit and overflow valve shipped with the tub and they never took care of it. Adam said to go find it and buy it and they would credit us back. We researched and found it, but they never gave us the credit back. This delayed our bath remodel for 2 weeks. The tub was also received Damaged and took forever to get them to agree to anything. We found out that they tried to repair it and sell it as new. I finally had to have the tub repaired and sent them an invoice. I didn't like having to repair a tub I just spent thousands of dollars on. It will never be the same." They say they will help at first but never return calls or do what they say. They offered no other compensation for all the hassle and delays we encountered.
The site has the best prices out there and normally if items is in stock it arrives in good condition and quickly. If you do need to return something though, that is another story. First, there is a 25% restocking fee, it will take forever to get money back and they have absolute morans working as customer service reps. Their communication skills are absolutely horrible and they hardly speak english! Welcome to the world of outsourcing!
So, only buy if you know exactly what you need and expect no service if anything goes wrong with the order.
Homeperfect.com has a low price guarantee on their website but after talking to a sales manager, he said that they don't always honor it. He also said the marketing department doesn't always know what they are doing. Homeperfect if you want to be around in the furture than do not allow everyone that answers the phone their to determine company policy. Anymore one star reviews and you will be out of business. Go to Homedepot and see how they handle their low price guarantee. No Hassle. You lost my business now try to learn from this and make the necessary changes that are needed.
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