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Home Perfect

Overview

Home Perfect has a rating of 3.1 stars from 329 reviews, indicating that most customers are generally satisfied with their purchases. Home Perfect ranks 13th among Kitchen sites.

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980 reviews
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Iowa
1 review
0 helpful votes
Follow Katherine M.
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These people are cons
March 20, 2025

These people must write their own reviews. I am having t I work with police to get my $5869 dollars back for a heating system I pd for and never received. Felony theft

Date of experience: February 21, 2025
New York
1 review
0 helpful votes
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I ordered a 24" x 12" x 5 foot duct on Thursday 12-14 that I needed by 12-22. Plenty of time since they say in stock items ship in 1-2 days and it is a local truck delivery. I was contacted by a trucker on Thursday 12-21 saying he had my item out front. But then he realized that "they screwed up the paperwork" and he had a boiler for someone else, not my duct.

There has been no further communication about this.

Will I ever receive it?

I cannot recommend anyone to deal with this company, ever.

Date of experience: December 23, 2023
Pennsylvania
1 review
0 helpful votes
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Everything went perfectly with my order. The medicine cabinet was in stock as stated on their website, was received quickly (within days), and was in perfect, brand new condition. I could not be happier. Thank you!

Date of experience: March 16, 2023
Tennessee
1 review
0 helpful votes
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Faucet spray attachment was correct part, but leaks water from the sprayer when faucet is turned on, and is quite expensive. Although the leak is some product defect, probably an "O" ring issue within the sprayer. It's a very expensive part, and disappointing to have received one that is defective.

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Date of experience: April 19, 2023
Mississippi
1 review
0 helpful votes
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Outstanding service
December 30, 2022

Ordered a discontinued model Kohler pedestal (not including sink basin).

Color: Teal

Customer service called (left message) AND emailed me to confirm that I understood what I was ordering. Actually spoke with a real person!

Pedestal just arrived via fedex in a large box, inside of a VERY WELL foamed box was an original Kohler box - still stapled in place. Original Kohler foam was disintegrating into dust, but shipping foam kept everything together.

Prompt shipping, exactly as ordered.
Not a scratch, or crack in sight.

Well done!

Date of experience: December 29, 2022
California
1 review
0 helpful votes
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My computer auto filled my address with the state of our old residence but had the city and zip code right. They called me to confirm the right address before shipping. Unit was a perfect replacement for a worn out unit. Highly recommend this place and will use them for future needs when they have what I'm looking for.

Date of experience: March 11, 2024
New York
1 review
2 helpful votes
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I have tried with this site many times. I order and my order never arrives, so I call and receive excuse after excuse about late delivery. Once, my order simply never arrived. I spoke with a manager another time and the man seemed completely unaware about his stock and the promised services. I would NEVER recommend this site to anyone or even wish this service upon my worst enemies. It's that bad. Clearly, it's an organization that fronts as a legitimate business and is run by charlatans with no absolutely no concern for their customers or services. Take your money elsewhere or you will regret it.

Date of experience: May 18, 2021
New York
1 review
1 helpful vote
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40 years a consumer and home perfect is first customer service email response to open with "No," All around arrogant and tough to do business with. I admitted purchasing the wrong product by mistake, offered to purchase correct product which is double the price. All I wanted was to be able to return the incorrect product on the same truck the new one is delivered on. Customer service team replied with the rudest of responses about 20% restocking fee, Inbound shipping cost recovery and return shipping costs. I will be sure to purchase the more expensive product I need elsewhere. What a foolish way to do business.

Date of experience: May 16, 2022
New Jersey
1 review
1 helpful vote
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Fake and cheating!
October 24, 2021

This company's website list oil boiler has in-stock.
I placed order and realized the item does not contain burner. Then I ordered burner also.
After two days, the company canceled my boiler order and said they cannot ship the boiler until January 2022. But even now, their website still shows there is "Only One Left " and the Product is "Available in Stock".
Since the boiler order canceled by them, I have to return the burner also.
I even driven one hour go to their warehouse and returned the burner.
They still charge me 20% of the order with so-call restock fee.

This company put fake and cheating information online to pish client placing order and earn money by selling nothing to client!

Date of experience: October 24, 2021
Nevada
5 reviews
0 helpful votes
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I recently bought a new granite kitchen sink with a tap. The prices are great, and the quality is outstanding. Indeed, the prices are significantly lower compared with the other stores I checked. The only thing is that you need to know the dimensions in advance before picking anything!

Date of experience: September 21, 2022
New Hampshire
1 review
0 helpful votes
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Great Company
July 6, 2023

Great company, shipped me what I needed in a timely fashion. I had a minor issue and customer service took care of it efficiently and professionally. I would recommend this company to family and friends.

Date of experience: July 5, 2023
Connecticut
1 review
0 helpful votes
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Timely and Great communication
March 13, 2024

I had ordered the same from Build.com and it was on backorder and more expensive. I canceled the order, then found the sink on home perfect. Not only was it more affordable WITH personal outreach and prompt communication related to delivery and the delivery person carried everything to my garage. 5 Star experience

Date of experience: March 13, 2024
Louisiana
1 review
0 helpful votes
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Great pricing! I chatted with a sales rep who helped me to make sure I got what I needed right, and she reduced the pricing even further. Order shipped fast and came in with everything just right. I'm very happy with my new kitchen sink & faucet!

Date of experience: March 12, 2019
New Jersey
1 review
4 helpful votes
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This has been the worst on line buying experience I've ever had. Poor customer service! They claim to have 24/7 support which is complete BS. Ordered a fireplace from them, waited 2 weeks for a shipped email but never received. Try to call customer service and they have no idea how to help you, finally tells me the order is delayed 1 week for some unknown reason. Wait 2 more weeks and they finally figure out the item is discontinued. Now how long before I get my refund! We'll see...

Date of experience: December 19, 2016
Germany
2 reviews
8 helpful votes
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This is a beautiful faucet and works great. I like the spray and pause feature. It comes ready to install by anyone don't really need a plumber. All the hoes etc hooks right on the old stuff that's under there - no new pipes needed. It's been a month since we installed it and I love it. It does not come with the soap dispenser but I had one already that matched perfectly.

Date of experience: March 18, 2019
New York
1 review
3 helpful votes
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I ordered a Delta kitchen 9192-DST Addison Venetian Bronze faucet after searching online and finding Home Perfect to have the best price with the most "overall good ratings" My experience was excellent. I called to check availability for my item and proceeded to order it per telephone. The representative was courteous, pleasant and efficient. They sent an email confirmation and my item arrived in two days via FedEx as promised. (this is particularly impressive given the weather issues in the East) Everything was as expected. It was a new item in the original Delta box with all of the components present. I will definitely shop with Home Perfect again. The price was one of the lowest and with free shipping and no sales tax I saved about $50.00 on this item.

Date of experience: February 3, 2011
Colorado
1 review
2 helpful votes
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Poor customer service
December 31, 2018

Would not recommend doing business with this company they are more interested in holidays then customer service. Order shower pan month later and no shower pan but company was willing to bill card right away.

Date of experience: December 31, 2018
India
1 review
0 helpful votes
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Yea I was a little ticked when I saw the crack in the ol' sink. But I chatted with a fine young gentlemen named Calvin in Customer Service and he serviced me fully, sending a brand new sink out right away. Came very fast. Just had to send him a few of them pictures first. Not a problem, I understand. Thank you sir.

Date of experience: March 17, 2019
Georgia
1 review
5 helpful votes
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Having a horrible time receiving (2) Blanco sinks ordered on 7/24/2015. When I placed the order, the back order was 2 weeks, then it crept to 3 weeks, now we're at 4 weeks with no guarantee. Oh, and meanwhile, my American Express was charged immediately on 7/24/15.
Wish I had Googled for reviews before giving them my order!
All one star reviews are true. Beware!

Date of experience: August 6, 2015
Louisiana
1 review
3 helpful votes
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Bought several thousand dollars worth of products from the site, and worked with Christy. She's great, answered all emails (which was a lot because this was my first remodel) and she called me after the products were installed to make sure everything was working great. I saw a lot of negative reviews but decided to take the chance. After this test run, I'm about to spend another $3000-$4000 on my kitchen and other bathroom remodel with Home Perfect.

Date of experience: October 1, 2012