website thubmnail of Home Perfect

Home Perfect

Overview

Home Perfect has a rating of 2.6 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Home Perfect most frequently mention customer service and credit card. Home Perfect ranks 298th among Kitchen sites.

service
21
value
20
shipping
21
returns
10
quality
19
This company does not typically respond to reviews

Instant Feedback

983 reviews
How would you rate Home Perfect?
grey star
grey star
grey star
grey star
grey star
India
1 review
0 helpful votes
Follow cantbelieve i.
Unfollow cantbelieve i.
Send Message
Share Review
Report Review

HP Hold Me Down
March 27, 2019

We use them to keep purchasing lights for our large condo. We stay buying these access lights. Flush Mount. The boss says we saved a lot of money, so much that he took us out for happy hour after work the other day. Figured I'd show some love cause it was lit.

Date of experience: March 27, 2019
Illinois
1 review
0 helpful votes
Follow thomas s.
Unfollow thomas s.
Send Message
Share Review
Report Review

In stock, Fast delivery
September 23, 2021

I could not find the Toto Toilets anywhere, needed two, contractor waiting to start job, Found them at Home Perfect ordered them and received them in 3 days from New York I'm in Chicago, Great service CHIRSTY! Check them out you won't be sorry.

Date of experience: September 22, 2021
Bangladesh
1 review
1 helpful vote
Follow Tula c.
Unfollow Tula c.
Send Message
Share Review
Report Review

The best Kitchen Faucet I ever had. Smooth operation, Easy to use and the stay clean finish works too. Looked at many other brands but knew it would be this Moen. Also it was the one matching our new brushed nickel flow motion faucet. The Moen soap dispenser feels solid and has a great design.

Date of experience: March 19, 2019
Louisiana
1 review
1 helpful vote
Follow Paula E.
Unfollow Paula E.
Send Message
Share Review
Report Review

Smooth transaction
January 8, 2016

Recently underwent a kitchen remodel very close to the holidays, on top of upgrading my water heater. Christy Landry at Home Perfect was good to work with, she was easy to reach and did the necessary follow up. Everything came in on time which was very critical due to the time constraints. I would work with them again.

Date of experience: January 8, 2016
New York
2 reviews
8 helpful votes
Follow james d.
Unfollow james d.
Send Message
Share Review
Report Review

We looked at several comparison shopping sites on line and Home Perfect was the lowest price. They also delivered immediately via FedEx at no additional cost. Outstanding site!

Date of experience: April 2, 2012
Richard D.
0 reviews
0 helpful votes
Follow Richard D.
Unfollow Richard D.
Send Message
Share Review
Report Review

Easy to order, better prices than elsewhere
October 9, 2020

Easy to order, better prices than elsewhere. The black rubber strainer that prevents stuff from coming up and out was in 2 pieces. Had to buy a new one from Lowe's. Tried copying a pic, but your system will not accept

Date of experience: October 9, 2020
Steve F.
0 reviews
0 helpful votes
Follow Steve F.
Unfollow Steve F.
Send Message
Share Review
Report Review

You have no specifications for Flawless medicine cabs, I had to go to other sites to get it. I will have to call Monday to get the "rough in" dimensions for the contractor. You gave no indication how long free shipping would take. You have a good price, but if you put it together with a solution to my other comments you'd be "home perfect".

Date of experience: November 9, 2019
Cindy B.
0 reviews
0 helpful votes
Follow Cindy B.
Unfollow Cindy B.
Send Message
Share Review
Report Review

Easy to locate what I wanted on the website
August 25, 2019

Easy to locate what I wanted on the website. No discount coupons applied although I found some. Order received in a timely manner. Product was high quality and easy to install.

Date of experience: August 25, 2019
Ted H.
0 reviews
0 helpful votes
Follow Ted H.
Unfollow Ted H.
Send Message
Share Review
Report Review

It was supposed to require a signature
April 14, 2020

It was supposed to require a signature. I found it laying in my driveway, half way from my gate to my front porch. Good thing someone didn't drive over it. What happened to the signature requirement?

Date of experience: April 14, 2020
Steve X.
0 reviews
0 helpful votes
Follow Steve X.
Unfollow Steve X.
Send Message
Share Review
Report Review

So far so good
April 2, 2020

So far so good. Wish the website had more details. My box arrived destroyed. Product appears undamaged except for switch which was damaged.

Date of experience: April 2, 2020
ROBERT H.
0 reviews
0 helpful votes
Follow ROBERT H.
Unfollow ROBERT H.
Send Message
Share Review
Report Review

The original Grohe box that the faucet came in had obvious signs of water damage. Everything seems to be there. Hope so.

Date of experience: March 16, 2020
Jay V.
0 reviews
0 helpful votes
Follow Jay V.
Unfollow Jay V.
Send Message
Share Review
Report Review

The sink has flaws
March 12, 2020

The sink has flaws. Is it a second?

Date of experience: March 12, 2020
David C.
0 reviews
0 helpful votes
Follow David C.
Unfollow David C.
Send Message
Share Review
Report Review

No comment
April 12, 2020

No comment

Date of experience: April 12, 2020
New Jersey
1 review
4 helpful votes
Follow Catherine K.
Unfollow Catherine K.
Send Message
Share Review
Report Review

This has been the worst on line buying experience I've ever had. Poor customer service! They claim to have 24/7 support which is complete BS. Ordered a fireplace from them, waited 2 weeks for a shipped email but never received. Try to call customer service and they have no idea how to help you, finally tells me the order is delayed 1 week for some unknown reason. Wait 2 more weeks and they finally figure out the item is discontinued. Now how long before I get my refund! We'll see...

Date of experience: December 19, 2016
Colorado
1 review
2 helpful votes
Follow c s.
Unfollow c s.
Send Message
Share Review
Report Review

Poor customer service
December 31, 2018

Would not recommend doing business with this company they are more interested in holidays then customer service. Order shower pan month later and no shower pan but company was willing to bill card right away.

Date of experience: December 31, 2018
Georgia
1 review
5 helpful votes
Follow J C.
Unfollow J C.
Send Message
Share Review
Report Review

Having a horrible time receiving (2) Blanco sinks ordered on 7/24/2015. When I placed the order, the back order was 2 weeks, then it crept to 3 weeks, now we're at 4 weeks with no guarantee. Oh, and meanwhile, my American Express was charged immediately on 7/24/15.
Wish I had Googled for reviews before giving them my order!
All one star reviews are true. Beware!

Date of experience: August 6, 2015
California
1 review
5 helpful votes
Follow Julie A.
Unfollow Julie A.
Send Message
Share Review
Report Review

Dishonest company
December 31, 2010

Dishonest company. Cancelled order the day after I ordered because product was not in stock and it took them over 3 weeks to credit my account back the money. There is no customer service if you have a problem. They will only respond by email. Cancellation phone number tells you to write an email. Filed a claim against them with PayPal and they even lied to PayPal that I received the product. Had the packing slip to prove they were lying. If product is not in stock watch out. They immediately charge your credit card and don't like giving you back your money in a timely fashion. Same week ordered from another merchant. They called me the following day after I ordered to say the product was not available and refunded my money the same day. That's customer service! Don't be sorry like so many other people are. The few dollars you will save are not worth the worry and aggravation.

Date of experience: December 31, 2010
New York
1 review
3 helpful votes
Follow stephanie b.
Unfollow stephanie b.
Send Message
Share Review
Report Review

This site has low prices and the low prices come with zero customer service. I ordered my items via a sales "adviser" and he was super responsive before i paid for my purchase; after they took my money, it was difficult to get anyone on the phone. Their advisers are nothing but a bunch of sales people, don't take any advice from them because they are not very knowledgeable. If you order the wrong item, good luck getting them to own up to their mistake. If you call customer service and leave them a message, no one will call you back. You have to keep calling them like a stalker until you get someone on the phone.

PROS: prices are lower than the competition
CONS: zero customer service, poor communication, 25% restocking fee for returns

Date of experience: August 11, 2010
Utah
1 review
4 helpful votes
Follow Jerry L.
Unfollow Jerry L.
Send Message
Share Review
Report Review

The company is going under. All complaints are within the last twelve months. Stay away. Don't count on their past performance. They do not deliver what you order and spend months doing nothing. I still have not received my order and it has been three months. Yes they charged my account immediately.

Date of experience: March 23, 2011
Nebraska
1 review
2 helpful votes
Follow K P.
Unfollow K P.
Send Message
Share Review
Report Review

Don't order from them
September 22, 2017

I ordered the cabinet from them almost a month ago and it had not shipped. I contacted them and now they tell me it will be 8 to 10 weeks before it ships. I think that is something they should make clear before they take your money! I'm wondering if I'll get it at all.

Date of experience: September 22, 2017