Home Perfect has a rating of 2.6 stars from 329 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Home Perfect most frequently mention customer service and credit card. Home Perfect ranks 298th among Kitchen sites.
We use them to keep purchasing lights for our large condo. We stay buying these access lights. Flush Mount. The boss says we saved a lot of money, so much that he took us out for happy hour after work the other day. Figured I'd show some love cause it was lit.
I could not find the Toto Toilets anywhere, needed two, contractor waiting to start job, Found them at Home Perfect ordered them and received them in 3 days from New York I'm in Chicago, Great service CHIRSTY! Check them out you won't be sorry.
The best Kitchen Faucet I ever had. Smooth operation, Easy to use and the stay clean finish works too. Looked at many other brands but knew it would be this Moen. Also it was the one matching our new brushed nickel flow motion faucet. The Moen soap dispenser feels solid and has a great design.
Recently underwent a kitchen remodel very close to the holidays, on top of upgrading my water heater. Christy Landry at Home Perfect was good to work with, she was easy to reach and did the necessary follow up. Everything came in on time which was very critical due to the time constraints. I would work with them again.
We looked at several comparison shopping sites on line and Home Perfect was the lowest price. They also delivered immediately via FedEx at no additional cost. Outstanding site!
Easy to order, better prices than elsewhere. The black rubber strainer that prevents stuff from coming up and out was in 2 pieces. Had to buy a new one from Lowe's. Tried copying a pic, but your system will not accept
You have no specifications for Flawless medicine cabs, I had to go to other sites to get it. I will have to call Monday to get the "rough in" dimensions for the contractor. You gave no indication how long free shipping would take. You have a good price, but if you put it together with a solution to my other comments you'd be "home perfect".
Easy to locate what I wanted on the website. No discount coupons applied although I found some. Order received in a timely manner. Product was high quality and easy to install.
It was supposed to require a signature. I found it laying in my driveway, half way from my gate to my front porch. Good thing someone didn't drive over it. What happened to the signature requirement?
So far so good. Wish the website had more details. My box arrived destroyed. Product appears undamaged except for switch which was damaged.
The original Grohe box that the faucet came in had obvious signs of water damage. Everything seems to be there. Hope so.
The sink has flaws. Is it a second?
No comment
This has been the worst on line buying experience I've ever had. Poor customer service! They claim to have 24/7 support which is complete BS. Ordered a fireplace from them, waited 2 weeks for a shipped email but never received. Try to call customer service and they have no idea how to help you, finally tells me the order is delayed 1 week for some unknown reason. Wait 2 more weeks and they finally figure out the item is discontinued. Now how long before I get my refund! We'll see...
Would not recommend doing business with this company they are more interested in holidays then customer service. Order shower pan month later and no shower pan but company was willing to bill card right away.
Having a horrible time receiving (2) Blanco sinks ordered on 7/24/2015. When I placed the order, the back order was 2 weeks, then it crept to 3 weeks, now we're at 4 weeks with no guarantee. Oh, and meanwhile, my American Express was charged immediately on 7/24/15.
Wish I had Googled for reviews before giving them my order!
All one star reviews are true. Beware!
Dishonest company. Cancelled order the day after I ordered because product was not in stock and it took them over 3 weeks to credit my account back the money. There is no customer service if you have a problem. They will only respond by email. Cancellation phone number tells you to write an email. Filed a claim against them with PayPal and they even lied to PayPal that I received the product. Had the packing slip to prove they were lying. If product is not in stock watch out. They immediately charge your credit card and don't like giving you back your money in a timely fashion. Same week ordered from another merchant. They called me the following day after I ordered to say the product was not available and refunded my money the same day. That's customer service! Don't be sorry like so many other people are. The few dollars you will save are not worth the worry and aggravation.
This site has low prices and the low prices come with zero customer service. I ordered my items via a sales "adviser" and he was super responsive before i paid for my purchase; after they took my money, it was difficult to get anyone on the phone. Their advisers are nothing but a bunch of sales people, don't take any advice from them because they are not very knowledgeable. If you order the wrong item, good luck getting them to own up to their mistake. If you call customer service and leave them a message, no one will call you back. You have to keep calling them like a stalker until you get someone on the phone.
PROS: prices are lower than the competition
CONS: zero customer service, poor communication, 25% restocking fee for returns
The company is going under. All complaints are within the last twelve months. Stay away. Don't count on their past performance. They do not deliver what you order and spend months doing nothing. I still have not received my order and it has been three months. Yes they charged my account immediately.
I ordered the cabinet from them almost a month ago and it had not shipped. I contacted them and now they tell me it will be 8 to 10 weeks before it ships. I think that is something they should make clear before they take your money! I'm wondering if I'll get it at all.
Answer: Yes, chatted with a sales rep to confirm I had what I needed. Got the answers I needed plus a great discount.
Answer: Seemed like a scam to me. In my dealing with them it felt like they had little to no control over the product and the manufacturer of the sink i bought did not want to deal with them on a warranty issue.