GOG COMReviews 69

I purchased Baldurs Gate 3 from gog.com last week. The app that they made me download to download the game was horrible, took almost 3 hours of sitting spinning for the download to even start. So here's where it gets really good, after taking 2 whole days to download through there less than desired app, the files were mismatched and wouldn't even play. I contacted them, they replied with download the offline version. I started to, but it was in 44 separate files, around 4gb each and every time I tried to download another file the last one would stop and say that it wasn't verified. I have asked for a refund for over a week now with no response other than automated messages saying that they have received my request. I have messaged support on there website 4 times with no information. If you want good, fast and helpful service don't go with gog especially if you end up having a problem because I'm apparently going to have to fight to get my money back.

GOG Galaxy has gotten progressively worse. Buy a game one day, have it somehow corrupted the next. Can't just reinstall without reinstalling all of the app and deleting regkeys, or it gives install fails. After a little Windows hocus-pocus finally get the game reinstalled in working order. Now game suffers from freezes on load screens that weren't there before.

I'm tossing GOG in the bin and will buy my game elsewhere.

Beware of this app, I bought Cyberpunk and it never added to my Library. I talked to the support for months to no avail. This is a scam company. Buy your games On steam or somewhere else.

SO I bought a program I like from Steam for $5.77 cents, it did not work, Steam gave me my money back.
I went to GOG which has a Moscow tag on my Credit card, downloaded the program and upgrades for $60 or so, and they work.

In fact I first tried this program from a download from GOG on Pirate Bay many years ago ( I Miss Pirate bay), But I tried to download and PAY for the Program on many sites, GOG delivered. I can play my game even if I shut down Internet Access, it is actually installed on my hard drive.

Yes it scary that they have a Moscow address, but they have delivered exactly what I purchased.

Wish I had read reviews before wasting my time and money with these people(?). Glitched product,
Lousy service and no support. I'll just have to chalk it up to lesson learned the hard way.

Chat support will not connect to a representative. No games that require the "GOG Galaxy" App will ever install. They do not respond to emails.

-Most games sold require mods and a lot of tweaking just to boot and you only have a two hour return window.
-Constant propagandizing from the staff both on the discussion boards and from the main page. You'll see sales and announcements revolving around things like things like "women in gaming", BLM, "minority representation", and gay pride month (all of which happen multiple times a year).
-If you ever voice an opinion that criticizes this kind of ideologically driven advertising you are threatened by the mod staff and told that you will be permabanned if you continue such wrongthink.
-I'd recommend avoiding such a "progressive" cesspool of a site. It's not a good idea to support people who want you dead for politically disagreeing with them.

It takes an average of one month before GoG responds to technical help requests with a product they sell. This is outrageous. Most companies respond within days.

The moderation on their forums is so awful and biased. GoG themselves don't follow their own rules when posting political threads regarding their response to the Ukraine war, banning all Russian customers who have no control over it.

They promote woke agendas and post political threads supporting LGBTQ and women's issues yet banning individuals who challenge equity concepts in favor of equality for all persons regardless of subgroup affiliation.

Desired outcome: I hope someone else buys GoG because of GoG's parent company, CD Projekt SA, stock's downward spiraling price. Maybe then service and respect will be returned to customer service.

Took 3 secs to make an account here wasted 20 mins with nothing cant even create an account to log in on top oh if u try to highlight something it will delet all your stuff make u start over but keep the username u put in. Use any other site

I bought a game off of here since they were having a sale and I had heard good things about they're website. After I bought my game and downloaded it I launched it and nothing happened. I thought maybe it was just some error so I tried launching it through shortcut and still nothing happened. I reinstalled my game the next day and tried relaunching it and nothing. I tried to do a verify game files/repair and that did nothing. I tried to launch it one more time and still nothing happened. Stay away from this website at all costs, it doesn't even work at all.

Games break months after getting them and then their GoG Galaxy stops working. Money spent on games in advance are down the tube, and unless you a buy a game at a time, and finish it within the 30 days you can forget about any refund. So basically games bought is a race to the finish as everything they have is garbage from customer service to games to quality to system to everything.

Biggest scammers in the world, stay away from them and stick to Steam.

I created an account with GOG a few months ago and I have never deleted a service faster. This company misleads you on their refund policy to ensure it is impossible to get a refund for funds you add to GOG wallet. You are encouraged to add funds to your GOG wallet under the promise you can refund the money to your bank account within 30 days. I added $15 to my wallet to buy a game. However, in my case, I purchased one of their games (Star Wars: Knights of the Old Republic) and it did not work on any of my systems. When I requested a refund, I was told they would gladly refund the money for the game ($10) to my GOG wallet, but that I could not have the funds I sent to my GOG wallet ($15) refunded to my bank account because I had "used the funds." Excuse me? You just refunded me the $10 for the game, effectively cancelling that purchase, so I should also be able to refund the entire $15 back to my card (along with the international transaction fees, since they are based in Poland and apparently do not have a U.S. branch). I argued this and my ticket was closed. Whatever, they can keep the $15 since my bank's deadline for chargeback has passed. I'm closing my account and posting this review to warn others to stay away. They advertise 30 day returns but will then nitpick your case for any excuse to deny giving you the money back. It makes me wonder why they bother offering returns at all. One last thing, if you want any help, get ready to sit through 15 minutes of talking with their support chatbot, which will do everything in its power to prevent you from talking to an actual human. And when you do get to email an actual human, expect to take at least 3 days to get to a solution. I won't be using them again or recommending them to anyone going forward.

BEWARE! I bought a game and registered with GOG but could not download any games. I did download the installer but after it opens it says it cannot connect with GOG. They email me promos every day but do not answer any requests for support. It looks like they ARE in Poland.

Got locked out of my account and can't get back in. Support takes weeks or months to reply. Ridiculous there's no way to transfer a single game from the same company that owns the platforms.

It's been well over 30 days now and I have yet to receive anything, other than an automated reply, concerning my request for a refund... which they "claim" is the amount of time they respond in. I was also unaware there is an international transaction fee charged for every purchase. A company that is "unable" or unwilling to set up banking within the US is questionable at best.
I DO NOT recommend this company.

I can not tell anybody to support a company that does not care about it`s customer base. GOG customer service is very bad. I will no longer buy from GOG. Customer service acts personally offended if you ask for a rebate on a game. I have 83 games in my library and I will not be buying more. I have asked for only two refunds out of the 83 games I have. I wanted to support GOG because of the whole DRM free thing BUT... Anyway, I hope this helps people

If you ask for a refund, they credit your "wallet" on their website instead of refunding the way you paid. That's fine if you want to continue using their services, and use that money for something else on their website. However, be warned that they will tell you that there's nothing they can do if you don't want to use that money for anything else, and you want it refunded another way. They will tell you that once it has been refunded to your "wallet" on their website, there's nothing more they can do! Don't get ripped off!

I bought 2 games from GOG, neither of them worked. These were my first two purchases from them. I put in a ticket describing the problems in clear detail and explained that I had already tried everything suggested with no results and requested a refund. Got an automated email from them simply stating that my ticket was 'general in nature' and is now marked as Solved. No one ever contacted me. I've dealt with my fair share of scumbags before but GOG nailed it.