After attempting to make a purchase of an egift card from the Kroger website I received a call saying that this company needed additional information. I couldn't understand the phone number. I called the main company and immediately canceled the order because the way it was being handled seemed highly unprofessional and smelled of a scam. They had already placed a pre-authorization on my bank account. When I told them I wanted the pre-authorization removed I was told that they couldn't do that and I'd have to call my bank. This was a lie. After speaking with my bank they told me GiftCardMall could have done what I requested. Of course "Cole" give me the old "a supervisor is not available". He also continued to use my first name despite the fact that I told him that he should not use my first name. I've already sent an email to the grocery that is linking to this site, and will not be making a purchase as the whole experience left a bad taste. I cannot recommend them. This company is owned by Blackhawk Network, Inc. The corporate # is Phone: 925-226-9990.
Egift card was promised the same day, next day told it would be delivered the following day, the following day I was told it would be delivered in 10 days, meanwhile they charged my card. I called to reverse charges, two reps hung up in me. I called my bank and the band reversed the charges, never use this company.
I routinely shop on-line. I attempted to purchase a e-gift card and the purchase was rejected twice. The first time, it was canceled purportedly for lack of verification. The second time, I verified my information on the phone with a representative and my order was canceled again. My son's teacher did not receive her gift card in time for her birthday. Extremely disappointing. Do not recommend this vendor.
This is a scam - they charge you for whatever card you order and then they cancel your order under the pretense that there is a "security breach" - they then hold your money and you have to wait for a reimbursement. SCAM AVOID SCAM AVOID
I wish I could give NO STARS! I've uses this site to purchase gift cards with no problem, until last week. We tried to buy gift cards but the orders were rejected. We tried different computers, different cards and even tried another family member's card, all to no avail! Every credit cared company approved the purchases but GCM kept rejecting them! After many calls to customer service, and after my situation was "escalated" I was told that they can't tell me why, but they no longer want my business!!! TOTALLY AWFUL EXPERIENCE WITH AN UNETHICAL COMPANY! STAY VERY FAR AWAY!
I ordered two gift cards from them. One gift card never made to its destination so they shipped it to my home address a month later. They wouldn't give a refund since i received the card. The second, I ordered because the first card was lost. I never received the second card and I was never issued a refund to this day. Every time I call for my refund, I get the run around.
Purchased a gift card for my daughter in law and my credit card was charged, ten hours later the card is cancelled for security reasons so my daughter in law never received her birthday ecard and I was charged $50.00. Can we say scam???? Shame on you
On Aug. 5, in response to a promotional solicitation sent via email from King Soopers, I purchased 3 gift cards (3 x $100), intending to use 2 of them as gifts for an event on Labor Day weekend. Not only was I called by GCM to confirm the credit card transaction, but I also contacted them via email after 11 days to inquire about the order status, since they were not received. I contacted GCM again yesterday (Aug. 29, 2016) since I did not receive the cards, and now today I have received a phone call saying that they cannot honor the order and are refunding my money (God knows how many "business days" that will take). This is unacceptable, that they clearly have records of the transaction, and they cannot ship out the 3 gift cards to me? I passed up an opportunity to get discounted gift cards from another source since I had this order pending. Now I'm stuck paying the higher price. This is absolutely unacceptable service, and a waste of consumers' time.
(Incidentally, I wish I had checked their rating here before conducting the initial transaction; I would definitely not have attempted this purchase through Gift Card Mall.)
I ordered a $50 card for some friends who just had a baby, and the order said it was processed. An hour later, I got an email saying it was cancelled. I called my bank, they verified a few transactions, and said I shouldn't have any problems. So I ordered the same gift card, but paid with a different credit card. Exactly 20 minutes later, I got another cancellation notice. Then I received an email from "Gerson A" with "GiftCardMall Risk Management" saying my transactions were cancelled due to security concerns.
Such a hassle, unprofessional, and inconvenient.
I bought a gift card for a friend in Canada. He gets the gift card and the "small print" says he cant use it in Canada!!! WTF???? Of course they DO NOT tell you that these cards are NOT for international use on the website or when you are ordering it!!
I called for a refund, and its been a month now, and I STILL haven't gotten my money back!!!
They keep saying "its takes 15 days", "it takes 15 days"....... Well, its been OVER 15 days and I have NO REFUND!!
Lazy, lethargic, and useless doesn't even begin to describe these people!!!
I finally had to end up filing a complaint with the State Attorney General for fraud.
I FINALLY got my refund after having to waste my time having to report them for theft and online fraud!
Ordered a $250 Gift Card on the 15th.The website indicated we would have the card in 5 to 8 business days. On the 28th (9 business days) I called. They hadn't started to process the order and it would be 5 to 8 more working days. I said just refund the money. They said that would take up to 15 business days. Asking to talk to a supervisor did not help.
Total fail. I don't know if I lost $250 or not.
The Gift Card Mall is not operated by Krogers....
Terrible business practices! I ordered an e-gift card FIVE days ago to be mailed to my daughter in law. I waited two days and then called customer service. I was told then that there is a "SECURITY TEAM" that must review all sales and that can take up to 72 HOURS!! I would say that is my bank OK's the damn sale, then that is ALL the security they need to know! Two days later, I call back again and was given the same line of BS. My daughter in law still does not have her card. NOWHERE on their website does it talk of waiting for a "security process" Why is this place still in business?? STAY FAR AWAY!!
I purchased 3 - $100 Safeway cards on 5/12/16 and still cannot get them activated. I have called 5 times and they keep saying that they have escalated it to their 2nd Tier. This just goes on and on and so embarrassing as I sent them as gift cards to family members out of town.
They hung up on me twice and when I did get get a hold of someone they didn't want to help me at all and he sounded like he had better things to do, What the hick? Terrible place. NEVER BUY FROM THIS PLACE.
If I could give it no stars I would.
Tip for consumers: Dont use itAsk bri about GiftCardMall
If giftcardmall is going to refuse orders, why bother to be un business. My bank approved the purchase, the information matched, so what is the problem. Lousy service.
I bought a card from them for $200 and when I tried to use that it showed zero balance , I called and least trained customer service guy told me to call later , I called 8day later and i was told that they are still working , I asked to connect me to supervisor and she very gladly told me that they can't do anything , they took away my $200
Purchases accepted, approved and then cancelled without any explanation. Customer "service" at base level and the elevated level in India couldn't explain why, nor did they seem to be too concerned. After third time this happened, I called it quits and closed my account that had been active for nearly three years.
I don't know what happened to the ownership or management, but this company took a hard and fast dive. If it were possible to give a negative star rating, that would be well deserved for this company!
Tip for consumers: Save yourself frustration and wasted time - Do business with a professional instead.Ask Gregg about GiftCardMall
I bought two Legoland gift cards on April 15th, as a birthday gift. I received a confirmation e-mail stating that the ship date was the 20th of April. I called April 26th to see why it still hasn't arrived, and that's when the representative stated that the order was cancelled. I never received an e-mail stating such cancellation took place, and furthermore they had not credited my credit card if this were true. They said "sorry" , but sorry just doesn't sit well with me when I have to tell my friend "sorry , Gift Card Mall is sorry they screwed up your order and now you have no birthday gift". Now I am worried that they won't refund the money, I will have to reverse charges with my credit card company, hopefully I can get my money back that way. VERY POOR CUSTOMER SERVICE, if they were truly "sorry" then they should offer to overnight the gift cards and at least refund some money back for the stress and hassle, DO NOT BUY FROM THIS CROOKED COMPANY !!!!!!!
OMG, who knew customer service could be this bad? I seldom write online reviews, but this company's conduct and practices are so bad that I felt an obligation to warn others. Over the last several months I have attempted 3 transactions to purchase gift cards from Gift Card Mall through Kroger.com website. All 3 were disasters, but the latest tops anything I've ever seen.
First transaction, purchased Lord & Taylor gift card to use online for Christmas shopping. Minor detail...L & T website doesn't accept the Lord & Taylor gift cards issued by Gift Card Mall. How does that even happen that GCM issues worthless gift cards for a company??
Second transaction, purchased a gift card from GCM for well-known dept. store using my debit card. Still not received after several days so called GCM. ONLY THEN was I told that they had cancelled the transaction days earlier because the billing address on debit card (as on all my bank stmts etc.) was a PO Box and they don't accept PO Boxes as billing address. Not disclosed anywhere about "NO PO Box" and didn't bother to even notify me of the status of the transaction.
Yesterday, purchased Petco card online. It's more than 24 hours later...and SIX phone calls....and no ecard received. First 4 calls, was told that it can take "4-24 hours" to process transactions. Fifth call (24+ hours after purchase) was told it can take "24 BUSINESS hours" or 3 days to process. Also told that I would get a call back by a specific time. One hour AFTER that specific time, I called back for a SIXTH time. Person on the phone (called herself "first level" rep) couldn't do anything, person who was supposed to call me back was "on another call" so I asked to be transferred to a second level person. On hold forever and then...get this...was told that "the person who handles this isn't in yet"!!! So there's ONE person in the whole company who can figure out what's going on with my transaction. Later found out that one person is in another country!!! So there's one person in the whole world??? Asked for someone else at second level and was told that no one else could investigate my inquiry - only that ONE PERSON in another country. When I asked again (and again) to be transferred to a higher level, the rep said we'd reached an "impasse" and disconnected the call.
Good grief, talk about useless representatives and horrible customer service!!! Unbelievable that Kroger continues to be affiliated with Gift Card Mall...and that reputable retail companies allow Gift Card Mall to represent them and sell their company gift cards. Avoid doing business with Gift Card Mall!!!
The gift card I ordered never arrived. I eventually gave up and cancelled the order. I was told the refund would take "one to fifteen business days". After fifteen business days, no refund appeared. Phoned again. Was told they were busy due to it being a holiday and that I would have to wait another one to fifteen business days for my refund. Horrible horrible horrible!
got a card from my sis (who paid 4.75 for it) for christmas.....presented it at dinner last night and found 20% of the amount of the card missing. This was a "METABANK" card through giftcardmall. No email address, a 1-888 number that is set so you can't speak with a customer service rep, only respond to the automated system. I consider this place a fraud, scam, and ripoff. STAY AWAY FROM FROM ALL GIFTCARDMALL debit cards, regardless of type (VISA, MC, AMEX, etc) from any source other then a reputable bank or credit union. Or you can just walk out into a WALMART parking lot and throw your money into the air.
Tip for consumers: DON'TAsk Charlie about GiftCardMall
There was a fraudulent charge from gift card mall on my debit card. I called them to look into it and after 5 minutes of searching they found info that matched mine. They told me that there were multiple attempts of different amounts and one finally went through. Why they wouldn't stop multiple attempts is beyond me. They said they have the email address that the e-gift card went to but that it is against company policy to inform me of it. They went on to say that their fraud department would call me in 3-5 business days with any more information. I asked to be transferred to that department, they said that wasn't possible. I asked to have the number so I can call myself, they said that they do not have a number for them, that they contact each other through internal emails. So, they admit that there were fraudulent transactions but i'm at a stand still until they decide to contact me, hopefully next week? After reading many reviews on this company, I am confident I will not hear from them at all. And, yes, that information above is from a "manager" that also refused to answer any of my questions while repeating the same info again and again before hanging up on me. Disrespectful and rude employees spouting lie after lie. Avoid this company at all costs.
I received 2 gift cards for Christmas. Both were from giftcardmall.
I activated them and went to use within the week of activation and there was no money on them except a penny on each. I called Giftcard mall and they were useless other than to tell me that they were used and where they were used. They did not offer to compensate. informed me I had to fill out a form and i had to go the website and download then send in etc. I called the company where they were used and they were great. They researched and put the money back on the card for me. I will always make sure to see where gift cards are from if I purchase in the future, Never Purchase from GIFTCARDMALL!