GiftCardMall

I ordered a Visa gift card for my mother-in-law on 12/20/2010. I called her on 12/31 and she still has not received the card. I call the customer service number for the gift card and they say it should be there by 1/4/2011. I am to call them if she doesn't have it and they will send another one out. What a piece of crap! In addition, the activation code is suppose to be sent to me. I don't have it yet so that is another issue. If it doesn't show up, I'm calling my credit card company and disputing the charges. Stay away from Giftcardmall.com

Warning! Do not buy your gift cards from this website! I put together a large order for my company employees which took a lot of time, only to have the order denied on the website. Then my credit card approved the order and it was charged to my card; however, I never got an order # or confirmation from GiftCardMall. This was a mess, not to mention that each time I called customer service to try and get this fixed, it took at least 30-40 minutes for them to answer!

I have called 6 times and spent about 2 1/2 hours trying to get my money back. It has been "bumped up to the second level", what ever that means, twice. They never call back, I cannot get my money back from a $50.00 gift card that could not get delivered after 3 tries in October. I want my money back!

SCAM SCAM SCAM. I bought my daughter a visa debit card from this company for her 14th birthday. She tried to use them to order items online. The card was declined, and no purchase made, but giftcardmall is still holding the funds, and tell me it will take 6 business days until they'll be available. I would never get one of these again, total scam. I called and complained with their agents, a supervisor, and am not posting on as many websites my dissatisfaction. I also am looking at joining any class action lawsuit against them that I can find.

Look at all the negative reviews. There's a reason for it. This company is incredibly bad at business. I placed a $3k order for physical Visa cards. They called next day to verify some info, seemed ok. Then I waited over two weeks. Called several times, reps were pleasant, but said they didn't know, there was a glitch, someone higher is looking into it, higher dept looking into it, manager involved, etc. Unfortunately, I had already made payment while this was going on, since my statement was due. They finally agreed to cancel and refund, but then never refunded me! I eventually disputed it through my credit card. Don't order from them. Ever.

I actually bought one of these cards in a store, simply so I could avoid U-Haul's ridiculously high cash deposit. Since having to use the website, I've realized what a scam this company is. The original card, which worked, was lost with $30 still on it, and I have now received two replacement cards that do not work. They require an activation code that does not come with the card, and their phone representatives insist that they cannot help. Their customer service email reps don't respond to messages. I don't have it as bad as some folks on this thread, but I'm a working grad student and $30 is $30! I have reported them to the IC3. I hope that helps shut them down. Who's putting together a class action suit?! Count me in!

Purchases accepted, approved and then cancelled without any explanation. Customer "service" at base level and the elevated level in India couldn't explain why, nor did they seem to be too concerned. After third time this happened, I called it quits and closed my account that had been active for nearly three years.

I don't know what happened to the ownership or management, but this company took a hard and fast dive. If it were possible to give a negative star rating, that would be well deserved for this company!

I ordered an e-gift card for my mother's birthday yesterday. I didn't see anything that mentioned it would not be delivered on the same day. After 8 hours and no gift card, I called customer service where I was told that the credit card went through and was processed and the gift card was in the queue to be sent. After 12 hours and another call, I was told the same thing. This morning I get an email saying it was cancelled because they were missing information. This is a scam, I will never do business with them again.

I wish I would have read these reviews prior to jumping into
A E- gift card purchase. I had surgery today and needed it for someone who has strongly been there! No e- card ever came, no receipt, no
Emails ever returned! They messed with the wrong costumer this time, I am going to put my authority to use and have them investigated by every agency out there! Allowing them 24 hrs more to solve this issues. Anyone interested in joking this pursuit. Please respond! Day of surgery this is the last thing I need, and I am sure the last thing any of us wanted to deal with!

I ordered a gift card for a birthday gift on a Monday. Wednesday rolled around and the status was still not shipped. I sent an email, they responded with in a few hours about how the card was going to ship Thursday. I requested to cancel the transaction, which I got another response confirming the cancellation.

Even though I cancelled this order and got a confirmation via email that it was cancelled the company still sent the gift cart.

This business will not survive if they don't start getting faster shipping times. They need new management, operations, IT personal because whatever they are or in this case, not doing is probably going to make them bankrupt.

I rarely wrote bad reviews for a business, and this is a first. For xmas 2015, i ordered 2 same amount of amazon gift cards, and only got one. After a few calls, they got it fixed. I thought ok, it got fixed. So I ordered 1 or 2 more and they arrived and no problem. Then all of a sudden, I placed an order, order confirmed thru email. Then another email says it get reviewed and cancelled for me from "GiftCardLab".

I called support, first level support person says something is not matching or whatever, you can't order anymore. I asked to talk to his manager, same answer and no reasoning. As a business, they don't want me to be their customer? And no reason? At least help me find out why. So i asked to talk to her manager, someone's got to know, rite? And here comes the bang, she told me she will end the call now and that's it!

If anyone knows why, please let me know.