Purchases accepted, approved and then cancelled without any explanation. Customer "service" at base level and the elevated level in India couldn't explain why, nor did they seem to be too concerned. After third time this happened, I called it quits and closed my account that had been active for nearly three years.
I don't know what happened to the ownership or management, but this company took a hard and fast dive. If it were possible to give a negative star rating, that would be well deserved for this company!