On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
evo Reviews Summary
evo has a rating of 4.5 stars from 30,923 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with evo most frequently mention customer service and great experience. evo ranks 1st among Outdoor Clothing sites.
Instant Feedback
We monitor reviews for authenticity
For my first time shopping on EVO was a great experience. The info on the site helped me to purchase skis and boots perfectly. The sizes and descriptions were accurate and the products are perfect.
Processing gift cards should not be this difficult. The fact that you can't even pick the date when an e gift cards sent is ridiculous.
Evo does not have individual tracking numbers. You will not receive any shipping updates or notifications, and excuses from staff.
I ordered skis and bindings in the first week of December. I got a single email confirming my order saying it would be ready for pick-up in 3-5 days. After 6 days, I called evo and was informed the package was "on the way" but they had no idea where it was. Literally 20 minutes later, I got an email saying my order was ready for pick-up.
I called the store, gave them my order number, and asked specifically if they could mount the bindings to the skis. They said yes.
I went in, and was told only my bindings were delivered. I asked where my skis were and again, was informed they did not know (these are $600 brand new skis). I was then told to take my bindings because it was a "pain" to check them back into the system.
After another week, I called customer service where they AGAIN told me they did not know where my skis were, but they were on the way. This is when I was informed evo does NOT use tracking. After going back and forth for over an hour, I was told my skis were ready for pick up.
They then informed me that they did not know what happened to my skis--maybe an employee sold them, maybe they were given away.
If I had not practically harassed evo, I would still be waiting for skis that were never "on the way."
Be better, track your EXPENSIVE product like everyone else!
The Rossignol jacket fits me well and looks good. It's not too bulky and is probably best for cool-but-not-cold days. I'm 5' 8" and 175 lbs, and the size large is just the right size.
I bought the Stio Credentials jacket, because it had a good sale and in the description it said it was Goretex. When the jacket arrived I realized it wasn't. The only sensible return option was for me to drop it off in a store. Luckily I was flying out of Denver and I found a store there.
I paid for express shipping, which cost 30 dollars when I entered my unit number and 24 without the unit number. Contacted support for a reason and got pretty much no help.
I have bought several items from Evo and they have never failed me. Communication is quick and timely, shipping is on time and product arrives in great condition. I'd say one thing you have to do is make sure you do the research and know what you are buying as they have a huge selection and some items are not this years model and another example is I bought my wife what were supposed to be beginner cross country Skis and turned out to be beginner skate skis which are definitely not something for a beginner Nordic skier who just wants to get some exercise! They were beginner, but not what I needed. Totally my fault but do your research and good deals to be found!
Worked with Wes to get my wife set up with new gear (beginner skier). Wes was awesome, knowledgeable, willing and able to answer her questions (and mine), and wasn't in a hurry or pushy with recommendations.
Purchased a ski-jacket over 2 weeks ago. Item STILL in transit, customer service just apologizes and does nothing beyond. No refund, or compensate for lateness mentioned. Next time I'll just stick to REI.
Maybe you should verify that my order has been received before asking for a review. So far, no explanation from FedEx as to where my order is!
Great experience overall, got an amazing price for some clearance skis and the quality was absolutely perfect upon arrival. Delivery came a couple days early even though I am all the way across the country.
I didn't know that you need to replace your helmets every few years. If they're Smith Helmets, it's every five years. I took a chance, went on line and ordered a new bike helmet and a new ski helmet. My Smith ski goggles work well with my new Smith helmet. And my new bike helmet is cooler than the old one. I love them both. And I got them at a fantastic price. Thank you, Evo!
I'll admit, I was nervous buying a bike online even though I already did my research in person. After ordering it, all of the items arrived quickly and I just had to attach the handlebars to the frame as well as the front tire.
Always a great experience with EVO and the crew there. Never had an issue and always helpful online and in person. We've been to the Salt Lake City location every season to help out with new gear and some killer deals at the end of the season.
Evo was awesome the whole way through and had the lowest pricing and biggest selection! I will always check Evo first before attempting to shop anywhere else. They got right back to me when I emailed a question I had and the whole thing was seamless. Thank you Evo!
I ordered a snowboard through evo and it was the best deal on the internet and the board came in early and was exactly what I was expecting. Overall a great experience and will definitely be ordering from evo again
Purchased some planks, clips, and twigs from the (I like to image kind folks) at Evo. The goods arrived on time and are hiding away as we speak... quit it's not yet Christmas. They'll surely be a hit, the skis that is; and it will float the recipient's boat. Many cheers and dreams of powpow.
I got the wrong size skims and they made it easy to change them. They even gave me the sale price I paid for the first skins..
Order #*******W my order is cancelled without notifying me through emails or messages. It should have been delivered to my friend today!
My experience with EVO was great. The website was easy to get around in find the gear I wanted. It then arrived on time and packaged nicely. Thanks enjoyed the experience and will continue to shop with EVO in the future.
I have never ordered from evo before so I was a little nervous since this was a Christmas present. Everything went great! Price was the best and my order went missing for a minute so I dealt with a customer service rep Katie and she was awesome and totally put my mind at ease!. The package showed up fine but her diligence and follow up was absolutely terrific. I will definitely order from them again!
From the business
evo is a leading online retailer of outdoor gear and fashion apparel. Shop? Here for the? Best selection or check out our outlet for the best deals.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Outdoor Clothing Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members