• evo

2022 SITEJABBER AWARD

evo

Overview

evo has a rating of 4.8 stars from 162,611 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with evo most frequently mention customer service, shopping experience, and free shipping. evo ranks 1st among Outdoor Clothing sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 68.2%
Positive
15
Neutral
0
Negative
7
6
See all photos

What reviewers want you to know

Positive highlights

  • The more info the better the shopping experience for me.
  • Easy, quick and great return policy so I don't have to worry about bad fit, wrong size ect!
  • 2022 Customer Choice Winner

Critical highlights

  • Customer service refused to help - said it it my problem.
  • Credit card kept getting rejected and my promo code MJJ3R4 didnt work for 15% from signing up for Evo emails.
How would you rate evo?
Top Positive Review

“Customer service”

Richard H.
1/13/24

Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (162,611)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (88) return policy (43) ski boots (51) customer service (202) love evo (36) promo code (47)
Thumbnail of user richardh4276
1 review
0 helpful votes
January 13th, 2024

Purchased a new Santa Cruz mtn bike earlier this summer. Took it in for 90 day (free) tune up after Christmas. Obviously late. No worries. Dani (sp?) in the shop (Salt Lake) was extremely helpful, courteous and knowledgeable. Excellent customer service.

Thumbnail of user dimitrit19
1 review
0 helpful votes
November 14th, 2023
Verified purchase

The order came in quickly and exactly the product what I was expecting. Good price as well. Thank you!

Thumbnail of user arthura76
Arthur A.
1 review
0 helpful votes
November 3rd, 2019
Verified purchase

It was easy. Should note in specs whether boot can be heat molded. Looking forward to using them. Thanks.

Thumbnail of user carolynb1474
2 reviews
0 helpful votes
December 3rd, 2023
Verified purchase

I was in need of a new jacket and came upon Evo. Easy to navigate, great follow-up when I had a question, and great prices. Very happy.

Thumbnail of user braydeng20
1 review
0 helpful votes
December 12th, 2023
Verified purchase

Good packaging, good pricing, fast delivery. Solid experience! A++

Thumbnail of user tyrusw2
tyrus w.
1 review
0 helpful votes
May 27th, 2020
Verified purchase

a lot of things out of stock, got e mail at end of sale on monday p.m. not sure why not earlier. hope products fit us, what if order is not filled due to high risk of out of stock rating. will we still be able to get another item at sale price once midnight hits tonite? mahalo and aloha

Thumbnail of user timothys281
Timothy S.
1 review
0 helpful votes
July 8th, 2019
Verified purchase

Good shopping experience however the site wouldn't let me enter my promo code for 10% off my first purchase. Thanks

Thumbnail of user johnz160
JOHN Z.
1 review
0 helpful votes
November 5th, 2018
Verified purchase

I an not liking that I have to answer questions before placing my order.. seriously. You are making the shopping experience trying.

Thumbnail of user dwaynes43
Dwayne S.
1 review
0 helpful votes
January 20th, 2020
Verified purchase

I was able to filter down to the product I wanted as well as the size and brand. This made shopping very efficient.

Thumbnail of user leonildec
1 review
0 helpful votes
November 23rd, 2023
Verified purchase

Great product! Great quality. I bought the leggings / pants for my daughter and she said the fit is perfect, color nice and the feel is super comfy!

Thumbnail of user anaa622
1 review
0 helpful votes
January 10th, 2024

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Tip for consumers:
Did not refund me for items I sent back. Claimed they did not receive items. Yet refunded me for other items in the same package.

Thumbnail of user march194
Marc H.
2 reviews
2 helpful votes
February 8th, 2020
Verified purchase

I was given a promo code and was excited to receive 15% off my first purchase. Only to find out the promo code was a complete waste of time leaving me feeling like a idiot. Thanks a lot.

Thumbnail of user seant163
Sean T.
1 review
0 helpful votes
May 21st, 2020
Verified purchase

I would have given five stars but I just want more and more discounts. I'm a fiend for value. I'm a savings vampire sustained only by feeding on lower and lower prices. There is no price too low! I can provie five stars for evo once they commit to being the jack the ripper of price cutting - slashing mercilessly at retail costs. Each additional percentage off of full price only making evo more excited to continue cutting. Every full price tag another target of your insatiable need to provide another irresistible deal! AAaahhh!!!! Overall, a very nice shopping experience with good products.

Thumbnail of user mayf24
May F.
1 review
0 helpful votes
February 18th, 2019
Verified purchase

Ok. Would be helpful if products (like helmet) had a couple more photos that show interior and exterior of the product.

Thumbnail of user carolyns356
carolyn s.
1 review
0 helpful votes
February 3rd, 2019
Verified purchase

the descriptions should comment on the warmth rating; i.e. heavy duty warm to -10F or best use for 20-40F, etc....

Thumbnail of user joshuac165
Joshua C.
1 review
0 helpful votes
October 16th, 2018
Verified purchase

I've been shopping at Evo for years as I grew up in WA, now that I live in AK I'm subjected to shipping costs that I am not overly happy about, especially since other sites (tactics, the house, etc) don't charge for shipping on orders over a certain $ amount. I will be looking for alternate vendors for similar products.

Thumbnail of user aaronb318
Aaron B.
1 review
0 helpful votes
December 19th, 2019
Verified purchase

Would've liked the 15% off that I signed up for with my email to work, because when i went to the details page, didn't say anything about the product i bought or how it was 'excluded'

Thumbnail of user michaelg708
Michael G.
1 review
0 helpful votes
January 9th, 2019
Verified purchase

I received the 10% off promo code in my email for joining your mailing list but didn't see amywhere to input it before I was checked out. Can I apply this without cancelling the order?

Thumbnail of user brysons1
Bryson S.
1 review
0 helpful votes
February 5th, 2019
Verified purchase

Good deals but shipping is pretty ridiculous. I had to pay extra to avoid a crazy long time to get my product.

Thumbnail of user matthews2500
1 review
0 helpful votes
February 6th, 2023
Verified purchase

I ordered from Evo as they promised me 15% off my order and put out a sneaky pop up illusion of up to another another 35 % off of the board I purchased. After the purchase there were no discounts applied. #sad face. The app was easy to use, nice styling and functionality but I $#*!ing hate being lied to by retailers. I emailed them and will wait and see what they do and if they deliver. They did have the board and some dope educational videos/sizing charts that provided more detail than Ski Pro, Peter Glenn and some of the other skid row retailers. I hope they GG me and give me some of my cheddar back as life is better with more cheddar. As they know bc they lied to me to snack on my cheddar bay biscuits. Call me! Paublo…? ARE YOU KEEPING CLEAN? Love u?

Thumbnail of user shauns109
Shaun S.
1 review
0 helpful votes
June 9th, 2020
Verified purchase

Easily found exactly what I was looking for! Ao stoked on this jacket. Fits great and showed up exactly when I expected it to.

Thumbnail of user markusq
Markus Q.
3 reviews
0 helpful votes
January 13th, 2019
Verified purchase

Slightly concerned about how well packaged my item will be to keep it safe during shipping. Once delivered it was in perfect condition, however arrived late.

Thumbnail of user glens302
1 review
0 helpful votes
December 8th, 2023
Verified purchase

I have been shopping at Evo for years and consistently they provide fast shipping and exceptional customer service! No issues! I wish I can try their travel services (hotel and snow/ski package!)

Thumbnail of user samuell305
SAMUEL L.
1 review
0 helpful votes
February 16th, 2020
Verified purchase

I drove to the store in Portland to get the tape. But there nobody could find it. Please mark it right in the online store. Eather it's available or not...

Thumbnail of user tiffanyk23
2 reviews
2 helpful votes
January 18th, 2021

The item arrived as expected, but when I rode the board, it was not right. The bindings also have issues. When I approached them and sent photos they said they won't return anything that's been used at all! Their policy is ridiculous in my opinion, but what can you do? I know I personally will never order from them again. REI has a great return policy, wish I would have known prior to wasting my money on this site.

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evo is a leading online retailer of outdoor gear and fashion apparel. Shop? Here for the? Best selection or check out our outlet for the best deals.

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4.8
162,611 reviews
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