evo

I purchased a bag from evo recently. The bag arrive timely and the product was as described. The only con is that it reeks of cigarette smoke. It seems strange to get a new bag that smells like a smoker has been using it. I am not sure if they are simply passing off a used bag for new to scam me or allow employees to smoke on, with, and around new product. Either way I would recommend buying from someplace else. On a side note I have tried to review the product on their site but they do not post my review. Seems suspicious that they will post the new positive reviews but refuse to post a negative.

I've purchased equipment from evo twice. The first time was perfect (easy to use site, prompt confirmation and shipping, and all products delivered as described). Unfortunately the most recent time (early December 2019) has been concerning. I am still having technical difficulties with the site (one of my orders has dropped into a black hole and does not exist on "my account", but they tell me it's showing on their end), wait times for customer service have been horrendous (approximately 1hr on each occasion), and I haven't received confirmation of shipping a week after my order was placed. If I didn't have a ski trip planned for New Years I'm sure this would be less stressful, but it is clear that evo was not prepared for Christmas volumes this year.

Black Friday is busy. I get that, but at least tell me where my order is within 4 weeks. I ordered ski poles and helmet not expecting anything fast, but the order tracker told me nothing even after 4 weeks. Even after contacting them, no answer until I send a cancellation request. Then I get an update saying my order was shipped, and an customer service email saying they couldnt cancel because it was shipped... But the ski poles were missing. Another 2 weeks to see if it will be shipped. No communication again. Sent another cancellation request. Same: order shipped and an email saying they could not cancel because it was shipped. I received the poles... With a missing tip. Trying to get help but not answer. Next step: use credit card company to cancel payment to get an answer from Evo. Evo... Evil!

I have been an Evo customer for years now, and they really just do an incredible job. I mean I have purchased a ton of stuff from them if there is ever an issue or even just a question I have, they are on the spot with their customer service. Every small issue I have ever had (very rare) was fixed super quick and they often go above and beyond to assure customers are happy. They often have great sales on plenty of items on their really well laid out website. Not to mention the number of excellent articles about gear of all types along with sizing charts and overall just an amazing one-stop-shop for everything outdoors. I absolutely love Evo and the Evo team! There is really no way to explain how truly excellent these guys are, you just got to see it for yourself. Even the little details are to a whole nother level above everyone else. I really can't share enough praise for this company.

Signed up for site with promise of 15% off first order. Put in credit card information and also promo code then I noticed that the 15% wasn't taken off. Spoke with the representative and of course there was an exclusion which excludes the majority of things on their site. Bait and switch. My wife said too good to be true and as usual she was right.

Just purchased 6 boat fenders through evo. Due to manufacturer flaw 3 broke. The dock line provided had a loop for attaching said fenders. The loop broke dropping the fenders and leaving just lines tied to the boat that I had just got wrapped! So I lost $100 in fenders and basically destroyed the side of the boat.
I contacted them hoping to get replacement fenders and they told me "if I didn't know how to tie on the fenders they couldn't warranty that"
Basically calling me an idiot. Lifelong boater and have used my old fenders for the past 5 seasons without issue. Decided to "upgrade" to protect my wrap.
EVO AND THEIR CUSTOMER SERVICE ARE A JOKE.
DO YOURSELF A FAVOR AND FIND A DIFFERENT PLACE FOR SPORTING GOODS

As said in the title - evo is my new go to online shop

I ordered a snowboarding jacket over the weekend at evo.com and received it on the following Tuesday (delivery was free!). No problem with the jacket - it was exactly as advertised.

I'm so jazzed about them because on Tuesday evening after getting the jacket I noticed it went on sale and was significantly cheaper. At first I was agitated about it, but I went ahead and emailed them and within minutes I got an email back saying they refunded the difference. I was very impressed with their prompt/hassle free response. Looking forward to doing more business with them.

Honestly one of the best customer service experiences with an online store I have ever had. I ordered a snowboard, bindings, and boots from them. After initial use I found the rear binding mounting hardware kept coming loose (a fault of the manufacturer, not of evo) and when I called evo they immediately, no questions asked, told me they would contact the manufacturer and would then let me know when the new hardware would be shipping to me.

I also had an issue with a missing part on the boot (again a manufacturer error). Evo not only contacted the maker to get me the part (of which I received 3 more than I needed) but also agreed to a discount for the delay in my ability to use the product.

The staff is friendly and knowledgeable and eager to work for you. Bravo.

I called to see if an appointment was required to get two recently purchased snowboards waxed (both purchased from Evo). After waiting 23 minutes and listening to oh hold music, an employee picked up and said, "I need you to hold for a second." I said, "I just have a quick question." The response, which took longer than the yes or no that I needed, was "I need you to hold for just a couple of seconds". Ten minutes later, still on hold I ended the call, and ant future contact with Evo.

I received a snowboard, which was in a cardbox with no protection padding inside. I saw an inch hole on the box and sure enough, there's a dent on the board. Probably okay for riding but it sucks. They could have added some crushed packing paper or something for protection. It seems they don't really care. I'll never buy from this vendor.