San Francisco, California 94105
I referred 3 friends last week and all have made qualifying purchases. Yesterday my account balance was 79.85( 75 for 3 friends and my cashback) and today I can see bonus is reduced to 29.85. When I see my referral status, 2 friends are moved back to signed state from qualified state. When I checked with my friends, even their joining bonus of $10 got removed suddenly. Please could you check. My email id is firstname.lastname@example.org.
Since January 1, 2016 I have used ebates to book all of my hotel stays, eBay purchases, enterprise rental car reservations, some airfare, and also some retail purchases. Out of my 184 nights I have spent in Hilton properties, I have received rebates on about 10% of them. They asked me to resend my confirmation, date of stay, order number, and receipt for them to track my purchase. Not to mention, they also say that it could take up to 60 days past your reservation date before you see this rebate. I travel for a living and there is no way I can keep all of this documentation for at least two months in order to straighten out ebates lacking business process! I forward them over my receipt of stay, my hotel confirmation when I receive the emails.
For the average consumer that will only buy a few dozen things online over a years time, you could babysit this website to get your rebate. I have had hundreds of purchases this year and have seen a fraction have them come back with a rebate awarded.
In closing, just because you purchased through the ebates website, don't assume that the rebate will automatically be applied to your account, you will have to track it down.
Ebates is amazing for your wallet! You use all the same rewards, coupons, etc that you would normally use in store or online. Shop all your faves, but do it with Ebates! I have gotten close to $400 BACK in my big, fat check (you get an actual check mailed every few months) You are just plain silly if you don't join Ebates! Check it out!
I know I should not complain about getting money back from shopping, but you should know that the amount of time needed to ensure payment is not worth it. I have had to inquire about every purchase I've made through eBates and then I am asked to provide the order number and amount of purchase, so I search all of emails or log into the websites to find it. If I purchased something as a guest on the site then you can't find that information. So it's just a hassle and not worth the few cents you get back.
The site itself is great if you do a lot of online shopping. They even have some in store ebates that can be used. However, this review is about the customer service. I reached out to get a new "big fat check" printed. Not only did they respond quickly, they apologized for the "delay" and got a new check printed and sent out to me without any hassle. THAT'S customer service
I've received three big fat checks without any problems or issues. When ever I had missed a credit for shopping online, Ebates had my account credited for the missing shopping trip with 24 hours. Great follow through every time. I've found great shopping bonus trip saves too.
Tip for consumers: Always email customer if you are missing a credit for a shopping trip.Ask Val about Ebates
I have recently joined Ebates and just wanted to share how great the customer service is and the overall experience has been. I have only made 5 purchases and already rung up $89 and the Ebates referral program and the deals and savings they offer through all the sites that advertise through ebates which are all A Rated major stores. Give Ebates a try and you be thankful with the savings on every purchase. The Ebates cash back adds up quick and is a no brainer with no strings attached. Ebates is a Top Notch A+ operation !
I am going out of my way to make this review today because the customer service that I received yesterday was amazing. I asked to consolidate two accounts that I had accidently created and within 24hrs the issue was fixed and all my cash back was in one place and the other account deleted. So helpful!! Thank you!
I use Ebates all the time, and have the tool on my toolbar on my computer, so it prompts me to activate the app for most stores (the ones it doesn't...I try to remember to activate it). And that's all you do! so easy, and you get at least 1% cash back (generally 2-4% or much more) in the form of a rebate.
I've been an eBates member for years. The service is super easy to use. And when I've had a few occasions to contact them, their customer support has been timely (usually hearing back in a day or less), clear (specific responses) and accommodating.
This is a great site! So many terailers to chose from, just about everything you could possibly order online can earn you money!! I have used it a lot and had no issues with receiving the rebates in a timely manner also receiving the money earned is a breeze!
Through Ebates I shopped a retailer and filler my cart withgoodies. I forgot about it and a day later completed the purchase after en email from the retailer- my account wasn't credited with the sale bough I'd originally gone through ebates. A quick correspondence with the service team and they were able to credit the account. So easy! Thank you!
I'm sick of this site and won't be using it any more! I referred my brother, because the sign up bonus looked great. He signed up, made a purchase and then we both received $10.00. Today I logged in to refer one more friend of mine and the bonus had disappeared! My brother logged in too and his was gone too! It's only a waste of time and I will not be referring anyone else to this website! It's rediculous!
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