CNDirect is my go-to online shop for dresses, especially. My delivery arrived last week, which was timely for my mother's birthday. It was meant to be her present, and today I am extremely grateful to CNDirect because my mother (who is very choosy, by the way) loved the quality of the dress. After seeing how graceful she looked in the dress many other people, particularly her friends and relatives got interested and took the CNDirect contact information. They should be placing their orders soon. I am hoping they like it too. Thank you.
There's low prices, and shipping is even smaller than it would be on Amazon. I've read the others and they complain about how long it takes to ship, however, it is a Chinese wholesale website. They ship overseas, making it take a while longer. Yet, if you're willing to be patient for a great consumer price then I stay go ahead, it's perfect for you. Also, listen to the sizing, because I bought a dress and got Asian M, thinking it lied about the sizing, but no, I should've bought an Asian L. Luckily, I sent it back and got the right size.
Thanks CNDirect! You're awesome.
My family and friends love the stuff purchased from CNDirect. Though I ordered the items for myself and my wife. It didn't arrive when the Company told me they could. The product came late, about 3 days later. However, the material was clean and cool! Everyone loves it each time we put it on. Kudos to CNDirect dress shopping mall.
They're $#*!ing scammers. I ordered a jacket on the 1st of September and the site shows me "Delivery". I asked countless times how long will it take til it arrives and all I've got were some answers that go around the bush. It's the 21st now and I've wrote a ticket asking them what's happening with my order, a week has passed and still no answer. Never buy from them, they're $#*!ing scammers.
So I ordered a few items, and at first it seemed okay, didn't think about reading reviews before ordering because I figured it would be fine. Turns out, after reading all of their reviews, I should have never ordered from them.
First off, always checkout with paypal if you're going to do business with them, because if they don't send you all of your merchandise(or none) you can open a dispute.
I am currently trying to sort out with them my issue, but when I ask a question they don't answer it whatsoever. They say the general "sorry for the inconvenience" and don't do much of anything. I have not opened a dispute with paypal yet, but if I don't end up getting my package after 50 days of the purchase and they still decide not to answer my questions so we can get this resolved then I will definitely do so. At this point, I won't be doing business with them again, though if it's resolved in a timely manner, I may reconsider this review.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
Showed my husband this site and I'm pretty sure we receive packages every week ever since! You can find all types of things on this site, I Love it! If you need electronics or clothes this is the place!
Even slow but was i was amazed with the quality of good service as i received the exact product i ordered for. There is no need to doubt this service because the best ever online shopping experience can only be gotten from CNDirect with their quality delivery service. I will definitely order again and become your regular customer... Thanks!
Dear Melissa, this is Bree from cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Shopping at CNDirect was an amazing experience of online shopping. You can buy the products of your choice by just clicking on the item. Payment procedure is very easy. I recommended this amazing online shopping site to my friends, and they got the products of their choice very easily.
Just one suggestion for other customers, read the reviews before purchase, it will prevent you from any issues in future.
Dear Jasmine, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
When I was trying to pay my order, their system said that it cannot process the payment because the status of my order is not "pending payment". I have placed that order a while ago and just decided to pay it yesterday so I thought that may be the problem. I ordered the same items again and then went straight to payment on the same day. That very same message appeared. I joined their live chat and raised this concern to their customer service. According to him, both orders were already "packaged really well and will be shipped today". And since the items are already with the shipper, they can no longer cancel it. It was weird because according to their website, "processing time takes 2-4 days because of quality control and packaging". It has not even been 24 hours from the time i ordered. I don't know if the "faster processing time" is true or not. It makes me think that maybe they just don't want to refund the money. So now i ended up ordering the same items twice.
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.
We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com
Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.
We are looking forward to your message here!
My package from CNDirect.com just arrived, and its my badass mac book sticker of a storm trooper blasting. Only took 3 days to get here and was super easy to find. CNDirect has soo many things to buy its amazing. I wish I would have found this site a long time ago. I now have my mom ordering me stuff, and she even thinks its a cool site.
Dear Tracy, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
If you want to shop for all your needs at one place then this is it. There are soo many departments where you can shop from and having a great collection of products. Though the service seems to be a little late, customer service is good and solves the issue quick.
Dear Ethan, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
Almost 3 months and I have no items. I have
Asked for a refund numerous times, but no Fiona keeps ignoring my request and sending me useless tracking info! DO NOT ORDER FROM HERE! Horrible customer service and super slow!
I have an athletic figure and wear US M (Asian L). I ordered Asian XL for long sleeves top/dress because I usually have fitting problem around my arms, and order Asian L for regular dress/top. All the tops/dress fit perfectly! The XL dress end-ed up a little bigger but not baggy, it's all good! :) It arrives less than 2 weeks. So happy with my purchase!
Save for the many ads, this is a great website and online shop because, I believe we all seek very high quality, an amazing customer experience and affordable prices. Although its my first time doing business with CNDirect, I could say that there are great people at CNDirect and that you are guaranteed of reliable communication. In terms of delivery, the order was a little bit late but the delay was not anything worrisome because eventually, my delivery was made and I was happy. I intend to order again soon, and I hope I will enjoy the experience once again. Worth a try. I recommend.
An absolutely first-rate company. I've bought many, many products on
CNDirect.com. And I continue to be amazed at their professionalism. Every once in a while I need to return something and the process is a snap. 100% satisfied with products, pricing, fast delivery and customer service. Thanks
I bought two lovely chiffon dresses from this site a week a go. I really loved the quality which was exactly as described on the site. The dresses were shipped on time and delivered in great condition. Also, the prices were very reasonable compared to other online sites and the customer service excellent. Thanks a lot for the great experience. I will definitely be shopping with you again!
I never for once regret patronising CNdirect. I bought my gray refurbished Apple phone and i got a lot of compliment for it. Their services at CNdirect is fantastic, speaking of prompt delivery and reasonable price.Am looking forward to visit your store again.
I bought a sunglasses camera so I can take pictures of girls on the beach, and It works awesome. It arrived super fast in 3 days in perfect condition. I told my friend about cndirect.com and now he wants one. So glad I found this website.
Dear Bruce, this is Bree from Cndirect.com. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I made my purchase from this business and I must admit that they are wonderful. CNDirect is one of the very few online shops that can be trusted with great quality, timely delivery and unmatched customer service. This shop was recommended to me by a friend and I must say that currently, CNDirect is my go-to shop for dresses. I purchased two dresses - for my mother and my little sister and they won't stop thanking me for choosing CNDirect. Highly recommended. Keep it up guys!
I have no problem about buying items in cndirect. I received all my orders even w/out the tracking number. If I have a question their agent is ready to answer my chat. I received email from them right away if I have some concerns. I am completely satisfied w/their service. I love the quality of the dresses I ordered for my little girl. Concerning about the quality of the materials, it's worth the price. You can't expect a high end quality for those prices. The store is catering service for those who love to buy cheap products. I encounter problems in paying sometimes coz it takes time to get through but I figured out how it works. The bank is controlling the transactions. If the payment failed it won't deduct to your account. Every time I got that problem, I chat to their agent and I got the answer right away.
Overview
CNDirect has a rating of 2.9 stars from 217 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CNDirect most frequently mention customer service, happy monkey and credit card. CNDirect ranks 235th among Wholesale Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear customer, this is Cici from cndirect customers service department.
Dear, could you provide the order number to orders@cndirect.com?
After we sent out your order to you, the statue will change to delivery. But if you select china post, usually it take about 25 business days.
Could you contract our after-sale customers service and we will check for you ok?
Yours sincerely,
Cici
Customers service department