California Pet PharmacyReviews 347

Don't trust this business. They tried to get my credit card info again after they accepted my order, annoyed me by continuing calling to sell me $15 shipping insurance which should be their responsibility, pretended didn't see my email when i never received my order for my cats coughing after I called them back per their request for address updating and paid additional shipping adjustment, only replied after I emailed them on the 12 th business day after their shipping but never received the order and requested ME to call them back again using the excuse that my phone number was not right while they could have just communicated with my via email on alternative solution as I suggested in emails. They again stopped emailing me back on my full refund request now. The order charged me $1092. And I don't even trust their medicine for my pets! Will mail an official complaint with all the emails records ready on my hand asap to the Adelaide Justice-consumer right and public their wrongdoings and fakeness on all consumer right protection websites that I knew and ever used! Not only for the money but for the JUSTICE

Now I am being threatened to withdraw my review or they will withhold customer service from me.
Nowhere in my review did I say I was charged $50 for shipping, not they made the ridiculous remark that if I wanted the discount (that I missed on my first order) added, they would then combine my orders and charge me $50.
Which makes ZERO sense.
I have included the email they send me, yes it is real, though even I personally find it hard to believe.

Great, easy to navigate web site, excellent selection, reasonable prices and quick delivery. Products i could not find elsewhere.

Even though THEY knew I was an 8 hour drive from their facility, they used the Inclimate weather ruse to get me to upgrade my already expensive shipping.
Now that I find they're 8 hours away(my bad) I really feel dupped

I ordered Vetmedin, having confirmed they had it in stock, not on back order. That was Dec 29,2021. I paid for second day delivery and they charged my card on 1/1/2022. When the Vetmedin didn't arrive by the Phone calls got me put on hold for about ten minutes before I as told to "Leave a message." The Vetmedin finally arrived on January 10th.

Ordered a few times during COVID-19 for my dogs heart pills Vetmedin They came with no seal no box and when I bust them in half they crumble my dog has been on these pills for years I have never seen anything like it her health started to decline the last two months in and out of the hospital 4 vet visits in two weeks, compared the pills to another bottle I purchase from the vet these are not authentic or they're very old did reverse effects on my dog my dog stopped breathing because she needs her heart pills and unfortunately these were doing nothing for her and I was thinking they were very let down I called the company the girl told me that the pills should've came in a box and they never open the box well neither of my orders came in a box a manufacturing box, Call the manufacturing company and they assured me that my pills should've came in a sealed box my pills for my dog or tampered with I have a senior 13 year old dog with a grade 6 heart murmur and is in congestive heart failure this is a very big let down in a very big lawsuit selling old counterfeit pills

Do not ever purchase anything from this site!
I have been ordering from this site for years and have always ordered the same thing and used the $100 to get free shipping. Now they want to charge you $10 because it evidently reached a ghostly weight that they now have to charge you. It defeats the purpose of ordering for free shipment.

PLEASE DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE CROOKS!
In August I tried to find nystatin for an ameraucana that had a bad case of vent gleet. I googled nystatin and up popped California Pet Pharmacy. I filled out the online form and submitted it. A notice popped up saying that I needed a prescription from my vet so I just closed out the website. The next day I get an email from California Pet Pharmacy saying that they could not process my order because I didn't provide a prescription from my vet so they canceled my order and because they canceled my order they did not charge my credit card. Fast forward one month. I get my credit card bill and there is a charge from California Pet Pharmacy for $10.00. Well the nystatin cost more than that so I call the company to find out why they charged me the $10.00. The bubble head that answered the phone said that the charge was because I canceled my order. I said, no ma'am I didn't cancel the order, you did. You refused to sell the product to me. She says, yes that's right we had to cancel the order because you didn't provide us with the information on vet. She says that she can fix this if I provide the information. I asked what information and she says the information on your vet. I said, lady I don't have a vet, if I had a vet I wouldn't have needed to order from you. In essence this company has charged me a restocking fee for a product that they never took off the shelf. Needless to say I have now opened a dispute case with my credit card company. Beware of this company. What a shame you can't give zero stars. They don't deserve any.

Second time I ordered a medication for my pet. First experience was ridiculous; could not coordinate medication order with my vet so medication was held up and arrived late; I had to pay overnight charges. Would not have ordered med a second time but had difficult time finding online pharm that carried it. Second time was not good either; I selected 2-3 day delivery and then sent it standard 5-7 business days from California! Finally found another supplier and had to reorder overnight from them. Also, they take take 48 hours standard processing time at a minimum even though your vet gets script approved same day. BAD CUSTOMER SERVICE! If you don't mind being jerked around.