Bikeinn

Ordered few items on 12/12/2023…
Since then still waiting after more than 1 month.
Customer service keeps replying that they are looking into the matters and nothing changed.
Tracking shows that item is still in PostNL.
Really upset and for sure will stay away from making purchases from them in future.

I ordered an Osprey Katari hydration pack which is supposed to include the hydration bladder/reservoir but the packaged product didn't include a reservoir. Customer service was of absolutely no help - I've received neither a refund nor did they sent the missing reservoir. I've ended up buying the reservoir from Amazon at a cost approaching the total of what I had paid Bikeinn for what was supposed to include both the pack and reservoir. It turns out that the manufacturer had made a running change to discontinue including the bladder, but the marketing description used by bikeinn did not change nor did the documentation pamphlet attached to the product itself. For just the bag without a reservoir, the price ended up being more expensive than just buying locally.

I think that you can't find a better place if you need some accessories for your bicycle or some products for maintenance.
I always order degreasers, chain lubes, sealants and other similar products here.
You can order drivetrains, cranksets or transmissions for example too. The prices here can be very appealing.

They take your money, something gets picked up by a carrier, then it disappears and never shows up. I've contacted them numerous times and they want me to "be patient" even though shipment tracking has had no updates for weeks.

I ordered two Michelin Power Cup 700x25 tires. The tires were delivered in a timely fashion.
The packaging of the tires seemed odd in that they were simply in a plastic bag. No manufacturer info at all. But the tires are fine, just odd packaging.
There must be a reason for this, but I have no idea.
Overall good experience. Great prices.

My Campagnolo 10S Left Lever was so poorly packed for shipping that it was damaged during the shipping. The shipping packing by BikeInn is generally very poor compared to other retailers by this was exceptionally poor.
This mskes me feel like never buying anything from BikeInn again.
I have lots of photos and will be posting them on my revirw of BikeInn
Thanks for your complete lack of care.
Also 8 weeks to ship parts is not acceptable and selling parts you dont actually have in stock is illegal in Australia.

Ordered a Shimano PCE-02 DI2 diagnosting tool for 214.99 Euro. After more than 1 week I received a notification that the product was not available anymore. However on the website the same product was on stock but now for 259.99 Euro. After several emails I still got a standard reply that I could cancel my order and order again against the new price. This is not how it works. I canceled and bought it elsewhere.

Ordered $150 in items that never came; wouldn't refund my money because they said my request came too late, despite the tracking info for both items showing they were ordered, paid for, but NEVER received. AWFUL, AWFUL company to do business with.

Very happy with the products delivered from Bikeinn from the Netherlands To Australia.
Bit of a trip from that side of the world but Australian doesn't have a lot of SRAM components at the moment. Received my parcel 3 day before the approximate 20 days it normally takes - Which is still better than waiting for the local supplies to get stuff.
This is the second time I've ordered from Bikeinn & both times have been very good experiences.

Items shipped wrapped in flimsy makeshift corrugated paper. Company has not accepted responsibility for poor packing, instead blames their chosen shipper. Absolutely atrocious customer service for international orders.

The delivery took over 2 weeks to arrive. The product didn't fit my bike. To return, Bikeinn wanted "postage" that was more than the product itself. They should refrain from selling to USA and having returns back to Spain. I should have read the reviews - 85% receive 1 star our to 247 reviews. That says something serious about this companies business practice. I do not recommend buying anything from this company.

I ordered an Ergon All Road setback split seatpost from BikeInn and paid 225.00 shipped, roughly the same cost as a new post on sale in the states, but availability at that price is limited here. The post shipped promptly and arrived a couple of days after tracking stated it would.
I unboxed the post and was shocked to see that it was clearly used; it had insertion marks running up the carbon and the carbon paste had already been installed between the two halves and looked congealed and old. The post works fine but was not advertised as used. No response from BikeInn. Potential buyers be aware of this practice with this company.

I ordered 2 bicycle tyres, a Vittoria Mezcal TNT and a Vittoria Mezcal TNT ( the TNE refers to a reinforced sidewall which is less prone to tears). The 2 tyres I received were the inferior XC trail versions. I feel like I have been ripped off!

Been more than 50 days waiting on my order to arrive. BikeINN customer service is horrible and continues to refuse to refund my credit card. Please read all the 1 star reviews on Google to see that my experience is common with this company. They now have replied to my other reviews saying they want to make it right but then just gave me the same excuses. Buyer beware - shop elsewhere or expect to be ripped off.

I have ordered from here two times. I will agree…. Shipping took way longer to California, USA than was advertised. It actually took between 2 & 4 weeks to receive my order. After knowing that it would probably take that long the second time around was not a big deal. They have the lowest prices on the internet. The product plus shipping expenses were less than anyone else's asking price. Yes shipping took way longer than stated.

I purchased some SRAM gear for my bike, being international and in covid times I expected delays in shipping which is outside of BikeInns control. Tracking was great and their website was really easy to monitor shipping progress. Would definitely purchase from them again.

So here is my update: The ordered power meter arrived after all and is workign fine.
I leave what I have written before in place below. I now feel embarrased about what I wrote.The shipping however takes forever, in this case over 4 weeks and at each stage the item appears to be stuck for weeks without moving. I don't know why that is and it really freaked me out because I have ordered from UK retailers before without any issues. I don't know why ordering from a Spanish company turned out to be so different

Ordered a power meter. It's supposedly stuck in amsterdam awaiting shipment to Australia. It's been like this for a week now. I contacted support but no response. It's now looking more like a fraud. Not expecting my order to arrive nor my money back.
I should have read the reviews before ordering which I normally do before ordering from a retailer for the first time. Lesson learned.! DO NOT BUY FROM THIS RETAILER!

I ordered 2 Vittoria Rubino Pro Control tires from this site on the 14th of Sept 2022. I recieved exactly that on 9/22/22. Could not be more pleased. Will be looking to Bikeinn for my cycling needs in the future.

Still waiting for the product to arrive,each morning I look out to the horizon on the off chance bikeInn is delivering my item, the days,weeks and years pass by with the empty feeling of being scammed, I would avoid at all costs

I received my product broken. They ship world wide however if you have any issue with your product - IE its broken - they will not pay for the RETURN - which will cost you over $78

This insures that they are not accountable for what they sell and take on virtually no responsibility for customer service.

I've seen quite a number of unhappy reviews which made me nervous after ordering so i thought i should mention my good experiences. First items were brake pads. They took a long time but did arrive. My most recent order of bike grips arrived today. Third order: more bike grips and more brake pads. Fair prices, shipping charges and packaging. The correct items got here quickly and with excellent, proactive communications and tracking info along the way.

Wanted to buy two 26" Road Tires but no PSI rating was shown on the website. I then submitted a question about the pressure rating and after more than 24 hours had no response.
The pressure rating of a tire is BASIC information that ANY rider concerned about performance would want to know. I don't understand why Bikeinn would try to sell a tire without that information.
Fortunately I found the same tires on Amazon with the complete information and so ordered from them.

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