I was skeptical at first about ordering anything from this site since the prices were almost too good to be true, but I gave them a whirl and I was not disappointed. I got a variety of sizes with the 1.5 inch framing (no floating frames). The biggest I got was 30 x 20 inches and the quality of the print on the canvas was excellent - I had been worried that it was going to look faded or pixalated but it turned out amazing. The canvases arrived with UPS in about a week after I ordered them. Overall, I will be using this site again in the near future for more canvases!
Made the mistake of buying multiple vouchers from Groupon from this so-called art company.
After reading all the hype on their website, Museum quality work, best frames ever in the whole world !!
If you're not happy we will replace it.
Wow how could you go wrong! On their site a 60 x 40" canvas supposedly retails for $560 Groupon $59.99 plus shipping this sounds too good to be true! Well again I read what they said and I needed art for a new house I had purchased a lot of empty walls and this was a lot less expensive and I get to choose what I want on the canvas, how better can it get. Order for right off the bat of the 60 x 40 only to find out because their vouchers each one had to be a single order with separate shipping, still a deal.
How do they get them out in 24 hours while I need building frame stretching canvas they must have crews working around the clock I said to myself.
Eight days later two large cartons arrive. And I ordered four, or have to will be here tomorrow.
My mistake when the boxes were open to work in the same box face-to-face separated only by A very thin layer of bubble wrap. When I took them out the first thing I noticed at the bubble wrap came off was the entire outline of the woodframe wasn't getting dente A very thin layer of bubble wrap. When I took them out the first thing I noticed at the bubble wrap came off was the entire outline of the wood frame was ordering the caN as, huh so I ran my finger over it on the field the impression was seared into the canvas.. Followed by the center crossbar which is a much wider thick piece of wood which goes across the entire center of the canvas was there as well going right through the faces of the image.
Oh no this can't be as I sell this huge thing in my hands I noticed the center of the top was caving in I turned around and the frame is cracked. I stuck it on the wall just to stand back and gaze at what I was seeing only to be surprised by the next thing to go wrong it doesn't sit flush against the wall! 3n do but not four.
Turns out three of the four are the same way when I reported it it took forever to get a reply and the reply was and what I anticipated it was going to say. They didn't want to replace it because it was from Groupon! Well this wasn't going to sit with me. After a lot of investigating I find out the company is in Germany they got a phone depot in a rush rush work center in Florida. I took the frame and the canvas to a local college only to find out their world best friends are prefab of the lowest quality wood.
I'm not even going to go into the blemishes and markings in the canvas that would be another whole chapter. Make the story come to an end I still have this junk back in its box it's in my garage I'm writing and every review site possible to warn people you don't always get what you are guaranteed. Lies and deceit ! When a company have to have the right ploys all youth fictitious names male or female using the same name over and over the kind a give you an indication something else besides their personal identity of who you're talking to is being hidden.
This happened three months ago and I'm still battling this company and is probably mistakes here but I'm so darn frustrated I'm just spitting it out as it comes back to my mind. Let me end on this , in my campaign to warn people I forget to tell my sister the entire story. My birthday was last weekend and to my surprise a very similar looking large cardboard carton arrived Could it be a replacement it would be way more than one carton as it was open I see unfamiliar prints but soon after I'm seeing very familiar broken frames. Turns out my sister ordered two for my birthday. Now isn't that a kick in by if you could post photos here I could fill up five pages broken frames and so just be careful this company should not even be allowed to represent themselves as they do.
Customer Service is horrendous. What initially started as a great start with customer service quickly turned into opposite. I purchased groupons for a canvas with floating frames. Both canvas' were received without a frame. The first canvas they said they would send the correct product- mind you this was after constant calls during business hours to which an automated system would pick up and after 3 min on hold literally every time it would hang up. When you email- it takes days before they respond. The second canvas I was told to cut up the canvas, take pictures of it, and then send back to them. Then they would reissue the groupon to have me start the process all over again. The customer service representative handling the second canvas, Liz Rogers, initially told me I did not order a floating frame, I ordered a wooden frame- either way the canvas can without a frame and I had already provided pictures of the canvas showing no frame was received. As if that was not bad enough, the pictures were not even aligned the way I had set them and I was not impressed with the quality of the canvas at all.
Do NOT order from this company EVER!!
I ordered a picture puzzle through Living Social from Best Canvas. What a piece of junk! The pieces aren't even cut all the way through, and it's on a thin piece of cardboard that came warped. I made a complaint to LivingSocial but was told I had no recourse. Really? I'm stuck with this! Stay Away from this company!
Just a horrible company to have to deal with.
I received my phone case however it did not fit my phone properly. Their standard turn-around time is 3 days between emails. It took almost 6 weeks from the time I first emailed letting them know their error until I recieved a new phone case...which was very poor quality and IT DID NOT FIT AGAIN.
I would never recommend this company to any or have anything positive to say about them.
I had ordered (2) 40 x 20 & (2) 24 x 12 Panoramic Format Canvases as tests for Quality & Service from bestcanvas.ca. The Quality of Printing the Canvas was actually excellent, although the finishing was below average for quality.
A few marks are present on each of all the Canvases, on the 40 x 20 Canvases, the Frames are warped. (See Photo, the bottom of the frame is not flush with the wall as the top of the frame is)
It took over 3 WEEKS for delivery via UPS to Canada.
The 2 Stars are for the Printing, nothing else!
Tip for consumers: When the price is right, no hurry & do not mind a few defects.....
then it's worth the price.
A rating of 1 is too high. My product was delivered flawed. After a dozen emails back and forth, there's still no resolution. They claim that the pics I sent showing the flaws don't attach to my emails. It's absolutely ridiculous to waste any time or money on a company like this. I know thay they can see the problem but prefer to ignore it.
I received my products within reasonable time and they look decent. I have yet to really enjoy them as I have been trying to hunt down some sign of customer service. Among my items was another person's order, and I have been trying to inform BestCanvas of this. I tried the phone number on their site (847.621.2781), no response and the line just disconnected after two minutes of waiting. Then, I tried chatting online with them, which I was referred to "Martha". Martha is apparently a screen name for anyone talking with you as the representative told me that they had changed to a new person twice. I then was given a new number (844.380.3415), which gave me the same situation as before, I was disconnected. Then, "Martha" referred me to an email email@example.com and told me to destroy the merchandise. I concluded that the original recipient may never get in touch with them to inquire about their missing order, so I shipped their package to them directly. Terrible company, in my opinion. You pay what you get for and customer service should come hand in hand with a solid product.
I was a formal worker at best canvas and it's a horrible company .... They have rats , roaches, and baby mice so I won't be surprised if it slipped in your order ! The canvas is cheap and the frames are as well , there is no organization at that job. They make you work in over whelming heat for long periods of hours with 1 break. If I where you guys I wouldn't support this company !!!!!!!!!!!
This was an inexpensive framing company my wife found....and it shows. The frames look like they were done by a 10 year old - tweaked and unable to be flattened. They do not sit flat against the wall, so are useless; company never returned emails. 3 out of the 4 pics were bad. See an example picture of one attached - even worse in person.
If I could, I would not leave a star at all. After I received my print with lines in it, and reading the online reviews, I decided making a phone call would be a waste of my time. I have dealt with them via email. They don't read my entire email. They will not refund my money (I used Groupon, that's a whole different fiasco entirely). My first canvas had lines through it. When I uploaded the photo (which prints perfectly on other photo sites, mind you) and checked the preview (which is only a tiny thumbnail) the photo was fine, no lines. My canvas had lines in it. I reported this in my email and they said they would refund my money after I had sent them digital proof that I'd destroyed the print. Their site guarantees 100% satisfaction and I asked if we could print it again. They said they could if i sent a photo. I sent the file and they said I did not (I had blind cc:d my husband on it so I could see that the file was attached when I checked his email). I sent it again and they said my order would be reprocessed and sent. Got it today, and not shockingly, the canvas has lines in it. I'm only out $17, but the principal is that if you order something, you expect to get what you ordered. I guess that I'm getting what I paid for! I would not advise anyone to purchase from this company EVER!!!!!!!!!!
Ordered four prints on two separate orders to be given as holiday presents. The first order arrived and the prints were marginal. One had a nick out of the ink, and it's important to note that the quality is not good. The canvas is not properly stretched, merely folded over a really cheap frame and stapled. The second order arrived completely smashed. I tried contacting the company the day of the delivery, but never could reach anyone. Repetitive calls to their 800 number were useless. Their hold just hangs up on you after 5 minutes...every....single....time... I emailed the company with the details of my order and photos of the damaged print. After several days someone finally contacted me through email and said they would replace the print. Two weeks later- no print. Sent another email following up on the print, several more days go by and the "customer service" rep sent me a tracking number of my ORIGINAL damaged package saying it had already been delivered. HELLO?! Of course, tried contacting them again by phone and get put on hold and hung up on. The other number in the signature of their email is equally as useless as it appears to be an out of area verizon cell phone number. And now, I'm out $100 and one Christmas present three days before Christmas.
Tip for consumers: Don't use!! Poor quality, zero customer service.Ask jessica about BestCanvas
We will never deal with this company again, delayed order over a week, not framed as ordered and charged. Results vary from customer to customer. Quality was good, but the delay and being overcharged since we did not get them framed as paid, leaves us wishing we never dealt with them. BUYER BEWARE We paid $84 for two 12x8's Ouch!
Ordered 3 canvas prints and they are terrible. Washed, changed the color of the originals and they came out blurry!!! Been trying to contact them via email no response, when I call they hang up, I have even tried FB. So frustrating!! Do NOT Buy from them. Total ripoff!!
Tip for consumers: Go to the Canvas People insteadAsk Amber about BestCanvas
I ordered a canvas and it was perfect!!! It arrived within 4 days... which I was glad of because I had actually ordered it too late. And the price was cheaper than all the other websites I checked (there was a sale on so I don't know about normally) In addition, the quality was excellent! I had scanned in a picture to put on a canvas and I was afraid it would come out blurry...but it didn't!!. It was easy and quick to download my photos. I haven't checked my credit card bill yet so I don't know if they charged the right amount or whatever like the one reviewer said but for the rest I was amazed!!! Definitely buying here again :)
To order from this site was easy but when i checked my bank account after placing the order they had charged me TWICE for the one order i had placed. Unacceptable.
I had a miner issue (one corner wasn't folded nicely) but I never complained about it. When they asked me if I was happy w the order I explained. Customer service was amazing. They offered me a replacement w/o returning the original print. I found that VERY GENEROUS but felt that problem was easily fixable; so I sent them an email that instead of replacement I'd like to get their best discount for future orders. They emailed and thanked me but didn't sent me any coupon code. However if I called them before my next order I'm sure they will give me the best discount.
I was disapointed with the print of my painting that you did. Your printers left a 1/3 inch space unprinted at the top and bottom of the print.
I sent the sales department an email asking to return it. I received no answer, so I have been considering ordering one from one of your competitors.
These prints are of properties I have sold for clients. It is part of my business, and I cannot present an obviously flawed canvass to my client.
I have been very impressed with the quality and service of their product. I have done several photos of my trip out west and everyone of them were amazing! I will use BestCanvas again and recommend them to anyone wishing to display their trips of a lifetime using BestCanvas.
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