• Shari's Berries

Shari's Berries

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Overview

Shari's Berries has a rating of 2.0 stars from 2,074 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Shari's Berries most frequently mention customer service, covered strawberries, and valentines day problems. Shari's Berries ranks 62nd among Candy sites.

  • Service
    317
  • Value
    319
  • Shipping
    324
  • Returns
    224
  • Quality
    294
Positive reviews (last 12 months): 9.1%
Positive
7
Neutral
0
Negative
70
526
See all photos

What reviewers want you to know

Positive highlights

  • And I'm quite amazed at the customer service I received from this company.

Critical highlights

  • Cancelled a Valentines day order because they were out of stock - never notified med.
  • I ordered Shari's berries for mothers day and boy was I disappointed.
How would you rate Shari's Berries?
Top Positive Review

“Shari's Berry order was flawless”

Tim M.
4/29/24

I found the website for Shari's Berries to be very user friendly and easy to navigate. I liked the variety of products they offered as well.

Top Critical Review

“Not as good as they used to be”

M J E.
4/24/24

I used to get Shari's Berries for my birthday every year since 2015 and sometimes on Mother's Day. Last year I told my parents to stop buying them because they had gotten worst. Half the chocolate covered strawberries were rotten and the orders stopped arriving on time and when tried calling them and the customer service sucked. Shari's Berries just became a waste of money. They started out great but now they are just hit or miss,

Reviews (2,074)

Rating

Timeframe

Other

Reviews that mention popular keywords

valentines day (155) mothers day (108) delivery date (76) credit card (54) customer service (590)
Thumbnail of user mje28
1 review
0 helpful votes
April 24th, 2024

I used to get Shari's Berries for my birthday every year since 2015 and sometimes on Mother's Day. Last year I told my parents to stop buying them because they had gotten worst. Half the chocolate covered strawberries were rotten and the orders stopped arriving on time and when tried calling them and the customer service sucked. Shari's Berries just became a waste of money. They started out great but now they are just hit or miss,

Thumbnail of user suzannet743
1 review
1 helpful vote
February 14th, 2024

I ordered Sharis berries for my sisters birthday to be delivered on her birthday. I was told they would be delivered and after multiple calls with customer service where they lied and told me that they had attempted a delivery, when my sister was home all day, they sent me a note and told me that they had reached capacity for the day, and the berries would not be delivered until the following day. Too late and totally disappointed! Not worth their price!

Service
Value
Shipping
Quality
Thumbnail of user marieg973
1 review
4 helpful votes
February 6th, 2024

I have sent Shari's Berries chocolate-covered strawberries to my son and daughter for Valentine's Day for a few years now. My daughter didn't want to hurt my feeling but this year finally asked me not to send any more... she says they are always on their way to rotten and taste fermented. I wish I'd known a few years ago, but at least now I know to avoid this site. Very disappointed, especially for the exorbitant price I've been paying.

Thumbnail of user lauram3895
1 review
3 helpful votes
December 24th, 2023

This company, I believe, lies to customers about delivery practices. When I didn't get my berries, they offered 1/2 a refund! Why should I pay for something I didn't receive? The berries finally arrived, 8 days late - rotten and smelling disgusting. It's sad that they are, I'm sure, knowingly taking money from people for inedible product.

Products used:
Chocolate covered strawberry

Thumbnail of user maria.youle
1 review
0 helpful votes
April 3rd, 2024

Shari's Berries has been charging me $32.43 a year for the last several years even though I canceled their services in 2021. They didn't even send me a confirmation email to notify me of these charges. When I tried to address the issue they apologized and said they wouldn't do it again. No wonder the company went bankrupt, they're dysfunctional & unethical.

Products used:
Chocolate covered berries

Service
Value
Shipping
Quality
Thumbnail of user andersonkesean54
1 review
2 helpful votes
February 13th, 2024

I order the strawberries 🍓and 24 roses I was very disappointed in how the the strawberries tasted sour and old and for the price I paid ova a 100$ I would expect them to taste flavorful which was the main reason of purchase my order taste completely old sour very disappointing

Chocolate 🍫 was okay 👌
Roses 🌹look beautiful but some hung over already like they about die

Products used:
Strawberry 🍓 and 24k 🌹

Thumbnail of user anf9
1 review
1 helpful vote
March 5th, 2024

I paid extra for a same day delivery that never made it to the recipient. Then I struggled terribly understanding the customer service people. Worst experience EVER. Will not use again.

Service
Value
Shipping
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Quality
Thumbnail of user timm2187
1 review
0 helpful votes
April 29th, 2024

I found the website for Shari's Berries to be very user friendly and easy to navigate. I liked the variety of products they offered as well.

Products used:
Chocolate covered strawberries and flowers.

Value
Thumbnail of user corriea17
1 review
0 helpful votes
April 2nd, 2024

Super happy with the chocolate covered strawberry's, I bought the regular chocolate and white chocolate, and they were so delicious, they came super quick. Very happy with my purchase. I will be ordering more!

Tip for consumers:
Will definitely purchase again

Products used:
Chocolate covered strawberry’s

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryk4057
1 review
1 helpful vote
February 23rd, 2024

Pictures of fruit on advertisements are totally misleading. Very disappointed. Go to your local candy store and purchase chocolate covered fruit items.

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Value
Shipping
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Thumbnail of user jessicaf1712
1 review
1 helpful vote
February 14th, 2024

These look nothing like the pictures on the website and came damaged. Will not be ordering again. All they got right was delivery date. Got a replacement order but still not worth $75.

Products used:
Chocolate covered strawberries

Service
Value
Shipping
Quality
Thumbnail of user kimc2080
1 review
1 helpful vote
February 16th, 2024

My husband bought me some of your berries for Valentines day. For the price he paid it was definitely not worth it. The berries were not ripe and instead of being sweet they were sour! For the 85 dollars he paid (for 12) they sucked. Will never recommend your product.

Tip for consumers:
Not worth the price

Products used:
Sherri's Berries

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Value
Shipping
Returns
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Thumbnail of user shannonh1028
1 review
1 helpful vote
March 8th, 2024

I wanted to send my parents some chocolate covered strawberries for Valentine!'s Day, Shari's Berries never delivered the product and promised to refund my money ($81.05). They never provided a refund! Don't waste your money or time! I don't know how they get away with this?This should be zero stars. Wish I would've read the reviews prior to wasting my money!

Thumbnail of user mikeb3638
1 review
1 helpful vote
February 15th, 2024

The most horrible experience I've ever had ordering something for my wife. I ordered her 2 dozens roses and strawberries almost 2 weeks before Valentine's Day to be sent to her on Valentines Day. No delivery and after multiple calls to the company they couldn't deliver it until 3 days after the day they were suppose to. I spent $181.00 for a special Valentine's Day present for my wife to be delivered to her job and she got NOTHING. NEVER AGAIN!

Service
Value
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Thumbnail of user daniellep869
1 review
0 helpful votes
February 14th, 2024

They delivered my stuff on the completely wrong day it got left in the rain with no bag the person did not even knock on the door they got soaked the company offered to resend them i said yes and they never came and now they are no longer responding to me

Service
Value
Shipping
Returns
Quality
Thumbnail of user cheryla1020
1 review
0 helpful votes
February 4th, 2024

My sister always sends me berries for my birthday which I look forward to. This year as always they came on my birthday. I immediately opened the box and bit into one. It tasted funny and was mushy in texture. I looked at the berry and.it was moldy. I then broke off the chocolate of the next one and it too was moldy, then the next and the next. Out of the whole box there was only 3 that were good. So disappointed.

Thumbnail of user angdan104
1 review
0 helpful votes
February 15th, 2024

I was given two 6ct, what was supposed to be chocolate covered strawberries along with flowers for Valentine's, but what I received was 3 chocolate covered strawberries, that were average size and 3 huge hunks of chocolate with a tiny strawberry in the middle! This happened in both boxes! This stuff is too expensive for them to take an inch size strawberry and cover it with so much chocolate that it looks to be 2 inches or more!

Thumbnail of user poppyhines
1 review
0 helpful votes
February 14th, 2024

I was embarrassed for myself and my wife when she opened these. They were a joke. Walmart would have been a better option.

Thumbnail of user larryk1067
1 review
0 helpful votes
February 16th, 2024

I ordered flowers and berry's February 5th for del on valentines day flowers showed up next day the 15th. Next a card enjoy the berry's guess what no berry's. 2 phone calls and hour on the phone i was put on hold multilabel times with them trying to give me 20 percent off next order coupons finally they gave me half off. I spent 30 min on each call put on hold for half that time they were trying to wear me down. Will never order again ever with this company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrenm496
1 review
0 helpful votes
February 22nd, 2024

I ordered a strawberries as a surprise thank you. First I couldn't get it on the day I had hoped but it was fine and I just accepted that it would be delivered later. I was told it would be yesterday. Didn't hear anything, checked my order status and still had the 2/21 delivery date but no mention on if it was delivered. I got in the chat and was told there was confusion with my order, couldn't tell me what. They gave me a phone number and email address to reach out. I'm at work so couldn't call but I emailed. Asking for a refund if they weren't delivering. No response. I got back on the chat told that they cannot refund my money, cannot guarantee delivery. Zero help. I'm stunned. At this point the thank you gift is ill timed. I'm not feeling hopeful about getting the money back. I will not be using this company ever again. 56.97 and a whole lot of hassle.

Products used:
None. They took my money and never delivered the strawberries

Service
Value
Shipping
Returns
Thumbnail of user davej828
1 review
0 helpful votes
February 13th, 2024

I have tried to order from them 3 times and every time the order was days late or lost. They offer to redeliver but at another 50% up charge. Stay away from them if your loved one is counting on you!

Products used:
None as in not delivered

Service
Value
Shipping
Returns
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Thumbnail of user arianew13
1 review
0 helpful votes
February 15th, 2024

Ordered strawberries for my mom on 2/14/24. I wouldn't feed this to my worst enemy mildew on strawberries. I should have read the reviews 1st.

Thumbnail of user brendab2858
1 review
0 helpful votes
March 12th, 2024

I have ordered from them before with no problems but I will never order a plant again it looks nothing like the picture half dead.

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Value
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Thumbnail of user thomass3036
4 reviews
1 helpful vote
February 14th, 2024

They said they delivered at 10:42 to a business the business closes at 6 and doors are locked they replied your out of luck and hung up - waste of $100 - but i will give them 1000's in poor reviews CROOKS

Tip for consumers:
called customer service and they hung up on me and said too bad you should have been at the business at 10:42 at night seriously!!!

Products used:
they said they delivered to a business at 10:42 at night but business closes at 6 and doors are locked

Service
Value
Shipping
Returns
Thumbnail of user joef1405
1 review
0 helpful votes
February 20th, 2024

Cancelled a Valentines day order because they were out of stock - never notified med. Couldn't reorder

Tip for consumers:
Never purchase from this company. They didn't deliver my product, customer service promised a discount to rectify the order, they ended getting it cancelled. When I tried to reorder they flagged my account as fraudulent. Customer service is useless, they couldn't resolve the issue. Will never order from this company

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About the business

Follow us on social media! Twitter: https://twitter.com/SharisBerries Instagram: http://www.instagram.com/SharisBerries Pinterest: http://www.pinterest.com/SharisBerries Google+: http://plus.google.com/+SharisBerries

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