Shari's BerriesReviews 2,112

The huge amount of (non-biodegradable, toxic to the environment, and unrecyclable) polystyrene used was ridiculous. Even if polystyrene is recycled in a community (it isn't in most places), it was glued to plastic wrap that couldn't be removed, so it was unrecyclable. A much smaller amount could have been used to serve the same purpose and kept everything cool, since the 2 boxes were small. And the tiny bundt "cakes" were the size of donuts and tasted like snack cakes from your local grocery store, for way less. $45 was too much for them and the 12 strawberries. The chocolate chipped off the whole strawberry when taking the first bite, leaving the rest of the berry without chocolate. The quality has sure gone downhill since it was bought out.

Ice pack did not protect berries. Received a completely destroyed order for Mother's Day. Paid for Saturday delivery. Stayed home to receive and refrigerate. Customer service offered to redeliver order and provide $15 credit after 1 hour. We simply wanted a full refund. We did not want a redelivery. If you live in the Palm Springs area or any hot climate, do not order from 1800 or Sheri's Berries. They have not fully learned how to handle fruit ordered like Harry and David's. If I was able to post a photo, it might turn your stomach.

These strawberries came in a regular, uninsulated box. They were warm and the box was covered with ants. Luckily none were inside but this was the worst packaging I had ever received from your company. The shipping still shows "preparing order" I never got any updates like I always had in the past. Every strawberry was warm but my wife still took them inside and put them in the refrigerator. I am very disappointed with the quality of this order and the lack of updates. If I had known they were delivered, I could have called and had them brought in when they were delivered. Tried to work with the automated chat service, which was useless because it never addressed my concerns. Kept saying my order was being delivered the next day, even though it had been dropped at my front porch hours earlier. This was a very disappointing Mother's Day gift and not up to your past standards.

I decided to give Shari's Berries a try against my better judgment. Order never showed up. Disappointed.

I ordered a large box of their berries for my mother for Mother's Day 2025. They arrived mushy and rotten and the chocolate was completely melted. Not edible at all. Then the nightmare began. I couldn't get a hold. I attempted their chat, I finally found a phone number and called that. The person on the other end yawned repeatedly and told me that I not have a refund because they were delivered. It went on and on. Altogether I have now spent almost an hour and a half

THEY MAD MY MOM CRIED ON HER BIRTHDAY AFYER RECEIVING A BOX FILLED WITH ROTTEN, BUSTED FRUITS WITH WORM AND MISSING FRUITS AND ITEMS THAT WAS PAID FOR. THE WORST BIRTHDAY GIFT FOR $150

Horrible! They came 2 days late and half of the Strawberries were rotten. This Company and it's customer service are terrible. Sent over 15 emails for almost 2 weeks. Recieved bot responses from them. Sent me an email today saying there having problems with there email. This Company is a complete joke! PLEASE REFUND ME MY MONEY, PROMISE TO NEVER USE YOY AGAIN!

Was charged a delivery date fee. The order did not even get processed or shipped until 2 days after the day it was supposed to be delivered.

Ordered through 1800 flowers and was supposed to get my order on Valentines day. Then I was supposed to get the order today by 2:10 it's now after 4pm and I still haven't received the order. By the time I get the strawberries they will be nasty.

Wilted flowers and melting berries handed to my wife... I WILL NEVER use them again!
Nearly dead by Sunday? Walmart flowers are better than this.

Ordered a week before date. Promised delivery missed. Customer service would not help until order was missed by more than 2 days. Online Customer Service is Automated Junk. Tries to reschedule delivery instead of issuing refund. Go into loop with 7 minutes between texts.Horrible experience.

Ordered 2 weeks in advance but never delivered.
My husband is a "premier Member" of Sherri's Berries. He has sent them to me, our daughter, granddaughter, and his mother for past 14 years. In the past 2 years we have had 3 missed deliveries. When delivered in the evening after sitting in the delivery truck all day, expect them to be melted and soggy. This last experience they also double charged my husband's card. He spent an hour on the phone to get it credited only to have the charge back on the next day.
We are done.
Notice his email states "your smiles have been delivered" but really just one order was delivered.

Was extremely disappointed to find out that when the wife opened her Vday present that 8 of the 12 berries were damaged and she said a few even looked moldy.

Ordered 12 chocolate covered strawberries for our 39th anniversary, upon opening the box, it was empty 😕 Quality control dropped the...strawberry.

I had two orders for my grandchildren. One order got delivered at 7:45pm at bedtime. The other order never arrived. They said they would refund me for second order after many text messages. We will see if I get it. I looked and they get 1.2 out of 5. I should have looked at reviews.

I ordered 20dozen strawberries for an event and they only delivered one box! It took three days of chatting with them (since there is no phone number or email) to get them to finally agree to refund- mind you this was well over $800. They assured me I would receive a call and delivery the following day- which never happened. I am astounded by how unorganized and uncaring they are. Horrible horrible horrible. Never again!

So i paid 145.00 to 165.00 for a dozen rose's and chocolate covered strawberries with a 19.99 teddy bear and 5.00 custom card. Through no fault of 1800flowers or sheri berries my girl became sick. Now it was a nightmare with customer service up until the last minute speaking with multiple reps across three days
To finally get the order rerouted to her home. Once the product it did not look at all as advertised understanding I read the disclaimer about product not looking exactly like pictures. This dozen rose's was so far of the mark. It was not even funny. The brown teddy was white and looked liked something you could win from a crane machine or a dollar store teddy. The chocolate coverd strawberries while my girl said they were all right some of the berries were so small while others were huge and chocolate design was definitely cheap. And the custome card was supposed to be in romantic cursive, instead it came in stupid block lettering!

Received a dozen of beautifully decorated chocolate covered strawberries, and every single one was overripe and not fresh.

Package arrived with the ice pack melted. Everything in the box was wet. The berries were water soaked and had mold. I received these as a gift and I don't have the heart to tell the senders. I can't believe what the dozen costs. What a waste of money...they ended up in the garbage.