BeenVerified reviews

I have had a little trouble updating my card.I had received a notice and immediately go it on it however something didn't take right. I emailed with them my concerns and you know they were so nice and their courtesy as well as understanding what the problem was and actually helped me get the darn thing updated. A big thank you to the staff at been verified. I truly enjoy using this site to check on addresses,date and animal / house sitters. Thankyou to the staff for understanding my disability, as I do suffer from a traumatic brain injury which leaves me in a memory fog. They totally understood and were very honest and together our cooperation got the problem fixed,updated,and well on my way. Thankyou

We used it to check the backgrounds of caregivers for my dying father. Found great people and were comforted that we knew they had no criminal histories. I'd recommend "been verified" to anyone. Thank you. Doug

I was charged on my Credit Card for another 3 months subscription. I emaiedl customer service for a refund and cancellation of service. The response was done quickly.
Thank You

I recently met someone on eHarmony and used been verified to confirm their identity and to check them out. We are still involved and looks good for the future. I would highly recommend the site especially for anyone who is doing online dating. I also used this site to find out about some con artist that had contacted me through Christian mingle. Well worth the money.

I signed up for the 99 cent 7 day trial I called within the 7 days and canceled but apparently they did not cancel it and carved me for about a year and a half save yourself the stress and money DO NOT EVEN CONSIDER THIS SITE

Was this review helpful? Yes 4

Carla S. [BeenVerified Rep] Hi Nathan,
BeenVerified does not offer a 99 cent 7-day trial. Your member id would have been a 9-digit number, provided in your Welcome email. Are you sure you signed up for BeenVerified? If you have been billed for a BeenVerified account that you would like to cancel, please contact Customer Care so we can assist you right away. You can call us at 888-579-5910 or email us at support@beenverified.com. We look forward to hearing from you so we can resolve this as soon as possible.

Kind regards,
BeenVerified Customer Care

1 month ago

The free, nomonal fee, trial period was a great idea! I was able to get accurate information quickly! I had planned on extendingmy subscription but I just found out I need to move and things things are tight. Retirement income isn't the grestest. After the dust settles I will try to come back!
Oh! And the customer service beats EVERY BODY out there!!!

Excellent, Superb and fine Service.

As I had "NEVER" utilized social medias dating sites before, I did join one for a short, very short period of time. I found several of the contacts there to be much less than truthful (lol)!!!... The information gained from beenverified.com most likely saved me much wasted time and I shudder to think what else I could possibly have lost. The services provided me with many avenues to search out the truth, which revealed the untruths. I am most greatful and will use their services again should I need or require such information in the future. Learned my lesson about social media dating sites...will not make that mistake again!

Was this review helpful? Yes

Carla S. [BeenVerified Rep] Hi Rita,
We are very glad BeenVerified was able to help you in this situation. Please stay safe out there!

8/9/16

I had an account issue and was a little upset. A customer service representative named Melissa was very quick to respond and she was able to fix the entire issue. I am very happy with how well she was able to take care of absolutely everything.

I really enjoyed the thoroughness of Been Verified. I feel like I got my money's worth and I would recommend this website to anyone.

Was this review helpful? Yes

Carla S. [BeenVerified Rep] Thank you Veronica! We greatly appreciate your comments.

8/9/16

been verfied has helped me meet ppl tht i thought were shifty but found out they were cool and truly honest :) so thank u guys and girls all of u at been verfied :)

Was this review helpful? Yes

Carla S. [BeenVerified Rep] That's great to hear Andrew - we're happy to help.

8/9/16

I was able to find a contractor who had disappeared with a large deposit for work not even started. Several home addresses, email addresses, family member contact info, etc. were all part of that report that I was interested in. The service is very reasonably priced, and the staff is responsive.

Was this review helpful? Yes

Carla S. [BeenVerified Rep] Hi Jean,
Thank you for the feedback. Happy to hear the service was helpful for you!

8/9/16

Thanks for quickly responding to my request to cancel membership.

Was this review helpful? Yes

Carla S. [BeenVerified Rep] Hi Elyse, glad we could help! We welcome you back, anytime you need our service again.

8/9/16

Through my initial inquiry on Been Verified, I was able to find out the location of a friend from many years ago When I recently requested that my Been Verified membership be cancelled (since I didn't plan to make further inquiries), I received prompt, courteous, and patient service, both by phone and email. Thank you for a totally professional experience!

I chose the one month only membership, but was then told, as my card was charged a second time, that the company had snuck the membership into the "terms and conditions" (which they know full well practically no one reads).

I am a business owner myself and would never consider screwing over my customers in the manner as was done. The excuse given to validate this dishonesty is that "you should have read the terms". Well, perhaps that is true, but when a business owner such as BeenVerified is full aware of the number of people being screwed over and being angry at the advantage taken, then it becomes the responsibility of the business to see that customers are satisfied.

I spend my days trying to calm customers down who call me already angry, certain that I am going to take advantage in some way BECAUSE of businesses like BeenVerified. I take great pleasure in having 99% of my customers walk away happy with the end result of whatever problem they have may encountered. My number one responsibility is customer service and customer retention.

I was very satisfied with the services rendered, the report was complete, concise, and to my knowledge, accurate. However, I will never use BeenVerified again and will not recommend their service to anyone, knowing full well that "caveat emptor" is too necessary to do business with them.

Customer service is always the most important thing in business, and by being greedy and taking advantage of what you are aware is an issue, you have failed.

**Edit: After completing this review, I was sent a full refund for the extra month I paid. While appreciated, apparently the only reason I received the refund was because of the review placed here, but it didn't arise from the actual complaint I made while on the phone with them at the time of cancellation. This is still a case of bad business principles where the squeaky wheel gets the grease. No one should have to go to an outside source to have a resolution of a business matter. Not if the company has excellent customer service.

Was this review helpful? Yes 3

Carla S. [BeenVerified Rep] Hi Kelley,
I'm sorry to hear you feel this way. Our records show that you did not request a refund when you initially spoke with customer service. Therefore, once I saw your comments on here, I processed a refund in an effort to address your concerns and make things right. I sincerely apologize for any trouble you had with our service, and any inconvenience. Please don't hesitate to contact us at 888-579-5910 or at support@beenverified.com if you have any additional questions or concerns.

Kind regards,
Carla
BeenVerified Customer Care

8/1/16

Prompt response to my request (faster than expected), excellent customer service.
Thank you.

I reviewed features of BeenVerified and received top notch assistance from staff at BeenVerified. The feature results were excellent and we'll organized into a final easy to read report.

I joined Beenverified.com on a trial basis. I only needed to lookup a couple of names. About a week later I knew I needed to cancel my subscription to keep from being charged the full monthly fee. I called their number to do the auto cancellation. (Very convenient). Unfortunately a few days later, the charge showed up on my card. At first I felt frustrated and started worrying about all the time it would take to "make things right". I was PLEASANTLY surprised that I only had to send one email. Within 30 minutes I not only got an apology response, they credited my card the full amount. No worries. No hassles. I cannot say enough good things about their customer service. I will definitely use their service again in the future.

Was this review helpful? Yes 1

Carla S. [BeenVerified Rep] Hi Julie - thank you for your feedback! Very glad to hear we were able to resolve the situation for you. We look forward to having you back as a BeenVerified customer in the future!

7/7/16

I was having trouble cancelling my service. Sure, I needed it for awhile and I know I'll need it again in the future. Quintin in service helped me cancel it and also got me a refund for the month I hadn't used it and was attempting to cancel and couldn't.

You guys are GREAT and will use you again -- plus recommend to my friends!

The site is a ripoff do not use! I tried to email the support@beenverified and my email shows the domain does not exist! That means no real way to get your money back or cancel in the 48 hours they advertise! What a scam they have going! So then you call the 1-888-579-5910 number and they ask you to provide your membership number with no live person to speak with then after two repeats they say it will be canceled but you get no email conformation as promised and no refund! They told me my person Checked was deceased I just saw the person Saturday! Again, run people this is a money ripoff!

Was this review helpful? Yes

Carla S. [BeenVerified Rep] Hi Penny,
I see that you have spoken with customer service through phone and email. Please be assured your account was canceled as you requested, and your subscription purchase was also refunded in full, as you requested, on 6/30/2016. I have just sent you another email confirmation of this, for your records.

I'm sorry to hear you had any trouble with the report you ran. In the report you ran where we indicated someone was deceased, it looks like there are multiple search results for that name. Are you sure you were viewing the correct report? Did the other information in the report, such as relatives and addresses etc, match up with the person you know?

If you have any additional questions or concerns, please feel free to contact us at 888-579-5910 or at support@beenverified.com.

Best,
BeenVerified Customer Care

7/7/16

I purchased 6 months and then checked known people to see how accurate it is, well in 6 names not one was current or accurate, After justing less than 30 minutes I saw this is a rip off so I went to cancel and they keep hanging up on me, I filed a dispute with my credit card company..
STAY AWAY!
PS 2 days later they cancelled my subscription. The product is still not worthy of you money.

Was this review helpful? Yes 12

Carla S. [BeenVerified Rep] Hi Shar,

Please be assured that your account was canceled and you were issued a full refund of your subscription purchase, the same day you signed up. You should have received an email confirmation of the cancellation and the refund, for your records. I'm sorry to hear you had any trouble with the service or contacting support. I'd like to look into what happened when you tried to call us. When you have a chance, can you email support@beenverified.com or send a private message on Sitejabber to let me know the phone number you dialed us from?

If you have any additional questions or concerns, please feel free to contact us at 888-579-5910 or at support@beenverified.com.

Kind regards,
BeenVerified Customer Care

6/20/16

It found my person. All I got was her name and her address no no criminal record no family members no associates nothing lik all I got was her name and her address no no criminal record no family members no associates nothing. Spy fly.com gave me all of that information I'm going to try one other name out of it give me the same information which is nothing I'm canceling now

Was this review helpful? Yes 3

Carla S. [BeenVerified Rep] Hi Maria,

I'm sorry to hear you didn't find all the information you were looking for. I have turned off automatic renewal of your account so you still have access for the remainder of your paid time, but you will not be billed again. I would be happy to look into the report you ran and see why we did not have the additional information you needed. Please don't hesitate to contact us at support@beenverified.com or at 888-579-5910 and let us know the name on the report that was missing that other data. We'd love to learn from this comparison with a competitor. We aim to provide the best possible data.

Kind regards,
BeenVerified Customer Care

6/6/16

I chose this site to try to find my best friend from high school. We graduated in 1971. The listing given for his phone number was the same land line he had 45 years ago. They listed non existent or dead relatives, no useful information for the present day. Out of curiosity I ran reports on myself and my 5 siblings. The information provided was so off base and out of date! Many of the contacts they listed were deceased or in no way connected to any of us. They listed relatives who weren't and telephone numbers that none of us had ever used. The only comforting thing is that if any of us has a stalker and he uses this site to find us, we will be pretty safe. They did not refund my money but did immediately cancel my membership when I asked. I truly don't understand what value can be gained from this site. Much of the information that could be valuable was not available without an additional fee, though given the quality of free information provided perhaps the paid info is no better. I was terribly disappointed. Customer service defends the product by stating that they can only provide information generally available from public records, so I would suggest that if you have more time than money you start there.

Was this review helpful? Yes 7

Carla S. [BeenVerified Rep] Hi Kathleen,

Thank you for your detailed feedback. Glad to hear that customer service was helpful for you! I have gone ahead and refunded your $22.86 subscription purchase.

It is correct that the data in our reports comes from public records and publicly available data. We work to pull in the data from the various sources of public records into one easy to read report. However, we are dependent upon the accuracy of public records, which can vary greatly depending on where the individual has resided, how they have interacted with the agencies that collect public data, and more. We are constantly updating and expanding our database which is why we provide our Monitoring feature. This allows you to monitor reports and be notified as soon as any information changes in a report: a new address, phone number, even court record.

While I'm sorry to hear the service did not help you get the information you were looking for, I appreciate your feedback. We are always working to improve our site, to offer the best possible data with the most helpful service. Please don't hesitate to come back and try us again.

Kind regards,
Carla
BeenVerified Customer Care

6/6/16