BeenVerified reviews
New York, NY 10018, USA
Tel: 1-888-579-5910
support@beenverified.com
231 Reviews From Our Community
All Reviews
First off, I signed up for the one month subscription for $22 and it states "unlimited" searches. After a day of playing with it, I found my account information and it says that I have used 20 of my 30 searches. To me "unlimited" isn't limited to 30. Second off, I did so many searches just to verify that it was good information, which I found out it really isn't. I've had my cell phone number for 17 years and with major carriers like AT&T and Verizon, yet when I searched myself, it didn't list that number. I searched many of my friends and family and found that it didn't have their current phone numbers either, and it's not like they just got a new number. Third, which is the most troubling is, when I searched for mine who did about 10 years in a federal penitentiary for armed bank robbery and has been out for about 5 years, it didn't list any criminal issues with him. I think that this site can give people a false sense of security if you are using it to do an actual background check on any one. The only thing that it was accurate on was in regards to the property searches, but that can be done easily enough by going to the county assessor's website for free.
After making a purchase and then contacting the site to make sure if it was not a one time fee, that the service was cancelled after a month and a low and behold I was billed for the service the next month. Being on a budget, The unexpected charge resulted in an additional overdraft fee. Unless one specifically "opts in" to a monthly recurring charge under a specific and informed consent arrangement not otherwise in small print, these sort of charges should be illegal and any Bank fees should be paid by said business.
Hello Rick,I'm sorry you had a negative experience with BeenVerified. BeenVerified does not offer any single use options. All accounts are automatically recurring subscriptions that will continue until cancelled. We notify you of this during the sign up process, and you must check a box indicating that you understand this is our billing policy in order to even create an account. We include our company name and toll free number in the billing descriptor of each credit card charge so that it is easy to contact us with any billing concerns.
I apologize for any confusion here. I would like to confirm for you that I have cancelled your account and refunded you the most recent monthly subscription charge on your account.
I hope that this helps to clarify. If there is anything else we can do, please don't hesitate to contact us at support@beenverified.com or at 888-579-5910.
I used one of their trials and the site was helpful. When I went to cancel the Customer Service Lady was excellent and very nice. All of my requests were honored. They actually did what they said they would and even quicker than they had anticipated (refunds etc...) Because of that I would definitely do business with them again !!!!
paid for a month, and did 2 searches. No report shows up. Going to cancel. Will have to go through the hassle of canceling rhe card i used ro pay it with because from what I've read here they like to charge you even after cancelling.
Hi Lori,We respect and honor the wishes of our customers who do not wish to continue their subscriptions, and do not charge customers after they have cancelled. I have cancelled your account, and have issued you a refund of the subscription price in full.
I am sorry to hear you ran into any inaccurate information in your reports or had trouble locating information on the individuals you searched for. We are constantly working to improve our records and offer new and updated information, but sometimes there are individuals we do not have reports for. Our report availability depends on the available public records for the individual you search for.
I hope this helps to clarify. If there is anything else we can do, please don't hesitate to contact us at support@beenverified.com or at 888-579-5910.
if you sign up for free trial they dont let you cancel it
100
if you sign up for free trial they dont let you cancel it
100if you sign up for free trial they dont let you cancel it
100if you sign up for free trial they dont let you cancel it
100
Hi,I'm sorry you've had any trouble with your trial of BeenVerified. I was unable to locate an account that matches the Member ID you've included, however our support team is available to help you cancel your trial via email at support@beenverified.com or toll free call at 1-888-579-5910. Please get in touch and we can assist you with your cancellation.
Kind regards,
BeenVerified Customer Care
http://support.beenverified.com/
support@beenverified.com
1-888-579-5910
BeenVerified produces a thorough, accurate report every time. I have used other background check services and I have found BeenVerified to be the most reliable and professional.
Been verified help find a lost family relative that had been missing for over 2 years. It helped us locate and verify his location and even call him. The website is an invaluable service and I will definitely use it again if needed.
I have used BeenVerified several times over the past few years with excellent and accurate results. Equally important is the fast, friendly professional customer Support. I made a mistake and they corrected it immediately. Could not ask for more!
it helped me gain info on my stalker so i could report to the cops ... its an amazing website. it gave me info like past criminal records, phone numbers used, convictions, etc.
Could not find anybody I was looking for and then I tried looking for people I knew and myself and could not even find myself or the self of me I did find showed me in all kinds of places that I never have been
Hi John,I'm sorry to hear this was your experience. BeenVerified's database contains information collected from public records and publicly available data, compiled from thousands of different sources. Your ability to locate a specific individual in our database can be dependent on a number of factors, such as the amount of information collected on that individual by various government and private agencies, and the laws regarding public information in the state where the individual resides.
If you are unable to locate a particular individual in our database, please know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
If you have any more questions or concerns, please do not hesitate to contact us.
Kind regards,
BeenVerified Customer Care
888-579-5910
support@beenverified.com
Only wanted to find long lost contact. Already had the old information. All they had was an address, phone and spouse that was 14 years out of date. Nothing up to date for the one person. I emailed request to discontinue any further charges to my card. Got a quick reply saying no more charges but did not offer refund of excessive charge. On this one search, it was useless!
Hi Christopher, Sorry to hear you weren't able to find what you needed. Your account was canceled as you requested. I have gone ahead and refunded your subscription purchase in full. You should see our refund reflected within a few business days.
The subscription you purchased gave you access to run unlimited reports on names, addresses, phone numbers and emails. I'm sorry to hear that we did not meet your needs.
If there is anything else we can do, please don't hesitate to contact us at support@beenverified.com or at 888-579-5910.
All the report had was contacts of people he might be related to including someone who has been dead for 20 years. Total waste of money
Hi Sidney,I'm sorry to hear this was your experience. I see that in the report you ran, there was not a great deal of data available for that individual. That can sometimes be the case, depending on how old the subject is, how much they interact with the kinds of agencies that collect public data, and the laws in their state about what is considered public record. Often there will be less information available on younger people, if they have fewer credit cards, signed legal documents, court records, etc. Please be assured that your account was canceled and your subscription purchase was refunded in full on 12/28/2016. You will not be billed again going forward.
We will always show all of the data that has been made available to us. We are constantly updating and expanding our database to provide the most comprehensive and accurate info we can obtain.
If you have any additional questions please feel free to contact us at 888-579-5910 or at support@beenverified.com.
I ordered their trial $1.00, 5 day trial subscription. They state cancel within 5 days To STOP by phone or email. I emailed them the 2nd day to cancel subscription. Then 5 days after email they take $25.47 out of my PayPal account. I emailed again. I'm still waiting for the $25.47 refund. Also, the company is a total ripoff in the first place. The one day I did try their service - they want more money for anything really needed. Very misleading information.
Hi Bob,Please be assured that your account has been canceled and refunded in full. I apologize for any trouble you had with your account. We have not received any emails from your email address, so we did not receive a request to cancel your account. Please be assured your account is now canceled and you will not be billed going forward. The account you signed up for gave you access to run unlimited background reports, which include, when available: names, aliases, addresses and property reports, phone numbers and email addresses, photos, social media, relatives and associates, criminal records, educational and professional information, and more. It would be helpful for us to know what information you were interested in, that you felt required an additional purchase. If we can provide any further assistance, please don't hesitate to contact BeenVerified Customer Care at 888-579-5910 or at support@beenverified.com.
BeenVerified is one of the best sites that provides accurate info and they have the best customer service. If you have a question, concern or any matter, just email them and they will take care of you right away.
I have been using BeenVerified for a while and just get the once time membership when needed.
I have used been verified a few times now and have always been very impressed with how accurate the information has been and how well it is laid out. Their customer service is fast, effective and courteous! I look forward to using them again in the future!
I signed up to get a single background check. Since they had a monthly fee structure I assumed it would be like pulling teeth to get them to cancel it and I was mentally prepared to do battle.
You can imagine my surprise when I got a friendly reply nearly immediately fulfilling my request to my complete satisfaction. I guess I have to put away my pitchfork...
I was running a check on a known sex offender and realized there is no information on him. I sent an email to find out why. I got a response that stated if I want current information I must use a court runner to get this info and it will be extra. This site is useless.
Being charged every month for information that is not relevant to today is just not right. Had I known this before I signed up I would have NEVER done it. I could go to the court website in the state the person is in and find the information I need for free.
Hi Tina,I'm sorry to hear you were unable to get the information you needed. The criminal results are dependent upon the criminal data made digitally available to us by county courts, departments of correction and other state agencies, for integration into our reports. Some sources make more data available than others and some counties do not yet make their data available for integration into our reports. Another way to locate a sex offender and their crimes is by searching his or her address or a nearby address. We will return a list of registered offenders in the vicinity of the searched address.
If you have additional questions or wish to stop your subscription, please contact us at support@beenverified.com or 888-579-5910 and we will be happy to assist you further.
a great website, it helped me to find my dearest after two years
As it turns out, BeenVerified, is not for me. i immediatly emailed and cancelled so that i would not be charged the monthly fee. I am amazed(!) how quickly they responded...Just as immediate , they cancelled and assured no further charges. Amazing AMAZING company. Amazing customer service. i have since gotten two more emails to be sure i was satisfied. Thank you guys for being legit!
Thank you for your comments Michael! We're very glad we could help.
This is a service you can use for a small amount of money to get a large amount of information. I Will use it again.
Had problems initially with the site but lately it has been working great.I have data verified by individuals who I searched for.The data retrieved from the site was accurate in many cases.
MOST of the information was correct, but was missing a majority of the information. I ran a check on self so i know what should have been there.I have two misdemeanor offenses on my record, but it said i have nothing on my criminal background, so this was in accurate (unless they only check for felony offenses) It had most of my address history, however it had a lot of addresses i have never lived at or used. It has me listed as related to Manny many people that i am not related to. It listed many email dresses that i have never heard of. it told me i had no judgments or liens against me, which i have one.also tried looking up my ex- wife and her information was wrong as well. and when it came to bankruptcies, judgments and liens, it makes you pay an additional 10 bucks on top of what you already paid to ................... in my opinion this is defiantly a rip-off. buyer beware.
Tip for consumers: don't use this site
Hi Robert,We appreciate the feedback, however I'm sorry to hear you had any trouble with the report you ran on yourself. We are dependent upon the availability and accuracy of public data. Sometimes there is more data and more current data available on some individuals than others. This can be dependent upon things like the state in which you reside and what is considered public record. There are also differences from county to county in what kinds of criminal data they make digitally available.
If you have not already contacted customer service for assistance with your account, please contact us at support@beenverified.com or at 888-579-5910 and we would be happy to assist you with your account and answer any further questions you may have.
Our database is routinely updated in order to pull in the most up-to-date data we possibly can.
If you have any additional questions or need assistance with your account, please contact us.
Best,
BeenVerified Customer Care
As soon as I purchased a membership, I looked up a couple sex offenders in my area (via Megan's Law website) just to test this app before really trusting it. BeenVerified failed to find a criminal record on the sex offenders I looked up. This is public information readily available. If BeenVerified's search engines cannot detect this, it a useless service. VERY disappointed!
I cancelled my service same day and was refunded after expressing my concern; however, they were not interested in my concern for public safety and would not forward me to anyone who could look into linking the public sex offender database to their BeenVerified search engines.
Hi there,I'm sorry to hear you had any trouble finding the information you needed in the report. In the criminal results section, we are dependent upon what county courts, departments of correction and other agencies make digitally available to us. There are some counties that provide more data than others. Another way to locate registered offenders is by searching an address, where we will use the public databases you mention, to list the registered offenders in a radius around the address searched, with their crimes, photos, and registered locations.
Please be assured your account was canceled and your subscription was refunded when you spoke with customer service.
We are constantly updating and expanding our database to provide the most accurate and comprehensive data we possibly can.
If you have any additional questions or comments, please feel free to contact BeenVerified Customer Care at 888-579-5910 or at support@beenverified.com.
Kind regards,
BeenVerified Customer Care
I asked if we could use this service to find information on an uninsured driver who hit our car & was told that would be an acceptable reason; so we found her but unfortunately no information that we didn't already know about this person. While we had the trial membership, I searched myself & other family members, in which I found some errors; however the site offers a link to report errors, so I have no complaints about the peoplelooker site. The customer service reps are very professional & extremely friendly! The only reason I gave it a 4-star instead of a 5-star was because of my initial reason for the search, which showed less than I already knew about that person; but considering this at-fault driver is apparently known for deceit, I am not really surprised at the findings.
the person i looked up is someone i know well. the initial information provided (before you pay their fee) included incorrect middle name (she doesn't have one), people reported as family members that she does not know, and places she lived where she has not lived (and some not even visited). the only thing completely correct was her age. i can't help but wonder how the information was "verified". i would not trust their information for someone i did not know if it has this many errors for someone i do know (and can "verify").
Tip for consumers: use another site.
Hi Joe,I'm sorry to hear you ran into any inaccurate information in the report you ran. I'm happy to look into this a bit more with you. Are you sure this was the correct report for the person you were trying to locate? If the age and name was the only information that matched, I'm wondering if perhaps we have another report that contains this person's information.
That being said, it is possible that a report can contain some outdated information or possibly inaccurate information. We are constantly updating and expanding our database to provide the most current and information we possibly can. The information in our reports comes from aggregated public records and publicly available data, pulled in from many, many sources. So we are dependent upon the accuracy of public records.
I wasn't able to locate an account created recently under the name Joe Dunn. If you wish to cancel your account, I'm happy to help you take care of that. Please let us know the email address or member id associated with your account, or call us at 888-579-5910.
85 Questions & Answers
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BeenVerified?
I'm sorry to hear you had any trouble. Thank you for providing your member id. I was able to locate your account. You did sign up for unlimited reports. In reviewing your account, I do not see anywhere where you are limited in the number of reports you can run. Your account also provides you with our monitoring feature, which you can activate on up to ten reports. Is this perhaps what you were seeing?
Regarding the data in the reports, it is possible that we may not always have all of a person's most current contact information. The data in our reports comes from public records and publicly available data. We are constantly updating and expanding our database to provide the most current and accurate data we possibly can. We are dependent upon the accuracy of public records.
Please do not hesitate to contact support for additional assistance, at 888-579-5910 or at support@beenverified.com.
Kind regards,
Carla