About the Business
BeenVerified's aim is to help people discover, understand and use public data in their everyday lives. BeenVerified works to provide people with access to public information that was formerly only available to big companies and people with deep pockets in a way that is easy, affordable, and fast. With subscription plans starting at less than $10/month, free apps for iPhones and Android devices, and subscription plans that offer access to multiple levels of reports, BeenVerified offers a variety of affordable ways to engage in background reports. At BeenVerified, we are always focused on customer service. Unlike many other websites, we have live customer support specialists available from 8am-10pm Monday through Friday and 10am-8pm on Saturday and Sunday. You can reach them via our toll-free number 1-888-579-5910. They are happy to help with questions about the process or with questions you have about your reports.
BeenVerified Reviews Summary
BeenVerified has a rating of 2.4 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BeenVerified most frequently mention credit card, day trial and criminal records. BeenVerified ranks 9th among Background Check sites.
You put in an address and their "time bar" indicates it found your record. You join to reveal your record and it says "No Record Found" I will make sure to dispute my payment. Thank god I used American Express.
You think your buying a one time search! Then two or three months later on your credit card statement you realize that your still being charged! Geeeeeez what a bunch of asses these people are! I called and she said did you read how it works? I said no but I know now! STAY THE HELL AWAY FROM THESE ABSOLUTE CROOKS!
Hi Michael,
BeenVerified wants our customers to be aware of the billing subscription before creating an account with us. When signing up for our services we outline that the subscription is recurring until elected to cancel. The subscription can be canceled at any time.
We appreciate any additional feedback regarding your experience. Please share with us how we could have made your experience better? Please feel free to email support@beenverified.com.
It's not worth the price. The information provided is very basic. I bought a membership for vehicle look ups but this site provides little to no background information. I also tried to do background checks but those were unhelpful as well. Billing cancelation is unnecessarily challenging as well. Stay away from this business.
Hi Seth,
Thank you for your feedback. We appreciate you sharing this information with us. Can you share what information related to the vehicle, in particular, you were looking for? We would like to hear more about your search results please email support@beenverified.com
Works good found who i was looking for, trying to cancel my subscription was pretty stupid, calling a phone number to cancel a online subscription is annoying having to talk to a automated robot voice is very annoying. This website really needs a way to cancel subscriptions from the web page itself inside the account settings or something because calling or emailing just to have your membership canceled is ridiculous. I liked what beenverified has to offer, just not the way they do membership cancelations.
Hi Alexander,
Thank you for your review. We appreciate your feedback and will pass this information to our development team for future consideration. We are happy to hear you found the information you were seeking!
Consumer beware, this outfit is hoping you don't review your monthly CC statements since they will continue to bill you each month even when you call them to 'stop'. Had to go through my CC company to 'block' them from future debits to my CC account. Stay away at all costs.
Hi Steve,
We apologize for the inconvenience. Based on your review it appears we did not receive a request to cancel and would like to further investigate the matter. We are unable to locate an account based on the member number provided. Please email support@beenverified.com so that we can resolve this matter for you.
I used Been Verified and when I no longer needed the service I called and gave them my reasoning that I no longer needed the service. The Customer Service person said it would be taken care of. MONTHS later I am still being harassed, lied to, and getting money taken out of my account, just got charged again this month! DO NOT USE. They will continue to take money out of your account and do not respect their customers, lying saying "No problem we will take care of that for you" and then continue to take money away.
Hi Morgan,
We sincerely apologize for the issues that you experienced. Please allow us the opportunity to look into the issue and review your account. Please email support@beeverified.com
It asks you for $1 for a trial to fetch the info you want. Then after 20 minutes of a bar filling up, then starting over, then filling up, then it asks you again to pay for a membership which is $25+. Total scam
Hi Avis,
We apologize for the misunderstanding of our trial service. The $1.00 trial is good for 7 days once the trial ends and you would like to continue the service after the trial, you will be automatically enrolled into the monthly subscription. If you cancel the trial and would like to resubscribe, you will be prompted to resubscribe at the monthly rate as outlined on our website. We invite you to contact us at support@beenverified.com to discuss your experience in more detail.
Just canceled after getting incorrect, missing and more. The factual data I knew was not even reported on Been Verified. You get what they presented for free on Google.
Hi Brien,
Can you share what specific information you were looking for? We continuously strive to update and expand our databases in order to provide the most current and accurate information we possibly can. If we can be of further assistance please email support@beenverified.com.
I usually have to write bad reviews these days so when I had a great experience with beenverified.com I knew I needed to give them a good review. I used the website to find a name to go along with a cell phone number. Got the name in seconds. I needed to talk to customer service afterwards and they helped with my problem the FIRST time. This never happens. Businesses always make customers jump through hoops to get the answer they need. I emailed them once and they came back with the answer I was looking for within hours. Exceptional.
Hi Katie,
This is awesome! Thank you for sharing your experience with us.
Every time I tried to connect to their website, a page popped up saying "Access denied
This website is using a security service to protect itself from online attacks." I tried to register but it does the same with every page, I looked at the reviews here and I got an idea about it. I will not investigate further, have a nice day.
Hi Sally,
If your location is outside the U. S it is possible this is the reason the access is blocked. At this time, we are unable to offer the use of our service to customers located outside the U.S. If you are located outside the U.S. you will not be able to access or use BeenVerified. However, we are happy to investigate the matter please email support@beenverified.com
This is bordering scam…It's not free. Though You are required to provide your info to them (free of charge), they provide you nothing without payment…After you submit your info it takes you to a payment page
& can go no further without paying their fees$$$
Hi Susie,
Can you share with us were you saw our information was free? If you could provide a URL that would be extremely helpful.
BeenVerified's mission is to provide easy affordable access to public records, so people can use public data in their everyday lives.
Our aim is to make the service as easy to use and affordable as we can. There are costs associated with obtaining the data and integrating that information into easy-to-read reports. Payment is required to sign-up for BeenVerified.
If you're interested in trying out the service, you can access a special $1 trial offer here: https://www.beenverified.com/lp/32fc4f/6/special-offer
I hope that helps, but if you have additional questions, please email us at support@beenverified.com
It took me 3 times to cancel it. Their information was not accurate on the car we looked up and then they kept arguing with us 3 months after requesting cancellation.
This site was supposed to be $1 for a 2 day trial, actually I know I'm getting charged $30 and again the following month another $30 such BS didn't give me what I was looking for Don't waste your time and money.
Hi There,
We are happy to assist you. Based on your concerns it appears you signed up for our $1.00 7 day trial. We did not receive a request to cancel, and therefore the account continued to renew. We outline on the sign up page that the account will auto renew until elected to cancel. We are more than happy to resolve this matter for you, please email support@beenverified.com or call 1-866-885-6480.
Very scamish $#*!ty service, it took me just few minutes to decide to delete my account on beenverified because i was not please with the results, i deleted my account, and after a month they are charging me and stealing my money from paypal, this is not profesional, and a very scamish service to avoid in all costs
Hi There,
We are unable to locate an account with the details provided. We apologize for any confusion regarding your account. However, we do outline at sign up that you will incur a monthly fee until elected to cancel, you can cancel at anytime. It appears that possibly a request to cancel your subscription was not received, therefore the subscription continued to renew. We are happy to resolve this matter for you, please email support@beenverified.com for further assistance.
Waste of money. There was barely any information available on myself or anybody I searched. Half of the information that they did provide was inaccurate. Would never recommend the site to anybody.
Hi Allyssa,
Thank you for your feedback. Can you please share what information you were looking for? If you're having trouble locating the information. Expanding your search may yield the results you are seeking. For example, if you've submitted your search with a specific city, middle name or age, try removing some of that information and running the search again. For additional assistance please email support@beenverified.com.
I've tried to use this site before and I get nothing beyond the basics that I can otherwise Google.
Also, when I've canceled trial memberships in the past I am later billed for monthly amounts. When I've called to complain they can't find my cancellation. So I've come to believe that their system is set not to receive cancellations if made within a certain time frame from the point of trial a subscription origination. The reason I believe this is because they "can't find" my cancellations when I've canceled within 3 (rather than 7) days. This site is a scam; don't waste your money here.
Hi Kasey,
Thank you for your feedback. We thank you for being a long time customer it appears that we successfully canceled your account as requested. However the request was received after the trial has already ended, therefore the account was renewed. We have issued a refund on your account, details about the refund will be emailed to the address we have on file.
Not one of the people I looked to find... Address out of date phone numbers out of date. Do NOT RECOMMEND THIS SITE.
Hi Stephanie,
Thank you for reaching out. Can you please share what information you were looking for? Please know that we continuously strive to update and expand our database in order to provide you with current and accurate information. We'd love to hear feedback on how we can improve your experience you can reach up at support@beenverified.com.
A one time Title and History Report on a 2006 Porsche turned into an invisible monthly hit of $16.13. How other people out there are not noticing a month hit?
Hi Steven,
We apologize for any confusion regarding your account. However, we do inform at sign up that you will incur a monthly fee until elected to cancel, you can cancel at anytime. It appears that possibly a request to cancel your subscription was not received, therefore the subscription continued to renew. We are happy to resolve this matter for you, please email support@beenverified.com for further assistance.
I paid $22 just to find out that all my information was inaccurate. I am very upset. Please refund my money.
Hi Lori,
We apologize that you were not happy with the results of your search. Sometimes public record data is not always 100% correct. We continuously strive to update and expand our database in order to provide you with current and accurate information. We'd love to hear feedback on how we can improve your experience
Do not use this company. They will rob you blind. They will debit money out of your account even when you sign up for the one time use and one time fee. They are liars and do not use these people. They will run your bank account dry.
Hi Jimmy,
We apologize for any confusion regarding your account. However, we do not offer one time fee's. We are subscription based, the subscription can be cancelled at anytime. It appears that possibly a request to cancel your subscription was not received, therefore the subscription continued to renew. We are happy to resolve this matter for you, please email support@beenverified.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeffrey,
We are happy to assist you and issue a refund if you were not pleased with the results. When searching for an address any matches to the entry will auto populate under the search bar, while entering the address. We do suggest omitting any commas and/or abbreviations that may cause the system to not locate the address. We would like to learn more about your experience and assist with your request. The member number entered did not produce an account please email support@beenverified.com or call 1-866-885-6480 the call center is open daily from 6 am - 11:30 pm EST for further assistance.