ASOS

I made order. Receive one wrong item.

Requested return and sent package (30+ days ago). Receive email from ASOS that my refund is in process.

After 30 days I contact customer support for not receiving money back. Insted refund they blocked my account without explanation and won't help me even if I contacted customer support more then 8+ times and sending them emails.

1st time buyer because all of these influencers and their nonsense hauls. I never put the sweater on. Itchy, thin, see through. I threw it out. I put the jeans on, my correct size, walk down the stairs bent over to pick up a dog toy and they split right up the crack of my butt. In the garbage. No sense in looking for refunds, look at all the wonderful refund reviews. LOL Lesson learned. Buy from real stores Revolve, Fwrd, Saks, Nordstrom, Alice and Olivia

I like ASOS. I've been happy with 90% of the things I've gotten here over the last 2 years but it annoys me that I can't see the reviews on items before I purchase them. If I had seen the reviews of this metallic sweater I just bought, I would have already known how TERRIBLY itchy it is AND that it runs about 2 sizes too small. What's the point of reviews if you can't see them before you purchase something?

I bought tow items that were scheduled to arrive on Wednesday Jan 17th, I then received an email today saying my package was being held due to insufficient postage funds. Is this a scam or just a normal way for this company of conducting business by trying to extort money out of customers.

I'm not really sure how some of these reviews that I'm reading are able to get a hold of a customer service person. I was told there was no phone number. Chat but that said getting a person but the answers to everything were so scripted I do not believe there was an actual person. I will never do business with this company again only companies that have phone numbers so you can talk to an actual person. Unfortunately it cost me $300 to find this out. ASOS hates their customers.

Terrible company terrible customer service. Half the stuff they have is poor quality and looks different to the pictures. That's if you get what you ordered. Refund process is ridiculous. They sent me the wrong item and have had the parcel returned and received for over two weeks and want me to wait another week or two for a refund. No apologies for their error. Rude customer service including from a Manager. Save your time and money and shop elsewhere.

My fiancé ordered a dress recently for a wedding from ASOS. Dress took awhile to arrive which I initially didn't mind at all. It being a busy season and all, when I received the dress it was the wrong dress all together. I went to get ahold of asos but there is no number you just get to message back and forth with a customer service rep. I was told that I need to return the address and they will issue a refund in 2-3 weeks. I leave next week for this wedding. ASOS was completely no help other than basically saying we'll get you taken care of when we can. Don't recommend using this company due to the fact if they make a mistake it's on YOU to fix it.

I recently ordered a winter coat and not even a day or two passed by and the price went down, I spent close to $300 dollars on it, so of course I reached out to them to see if I could be reimbursed for the difference, unfortunately they said that they couldn't do it because I would have to pay for return and then wait for reimbursement to only repurchase it, first time buyer and last time. Be aware!

They shipped me the wrong size shoe after I paid extra for shipping. They ask for 21 days to process a refund. I haven't received it yet, we'll see what happens. I would never ever order from ASOS again.

I bought a product to be delivered in 2 days, and I still have not got it after 2 months. I got in contact with their customer service via chat at least some 8 times already. Nothing is resolved. Last time they said they would reimburse me, and that I would get an email confirming that in 24 hours. Nothing of that happened. I literally feels that their customer service is just fooling you deliberately. Not to say that all the agents throw the exact same AI generated polite responses. I strongly suspect that Is just a huge scam machine.

I have been a customer for over 15 years. I made a huge order this morning, went back 15 minutes later to make a change (which they state is ok on normal shipping), and was told I had to pay another full-price shipping fee for one small item add-on. After an hour on hold with customer service. They are greedy and extremely unhelpful. Basically, they don't do what they promise and will take your money regardless. Stay away.

I had a suit ordered from this company the jacket came in the wrong size as per what was ordered so I immediately contacted ASOS through their chat which takes much longer than it should to get a hold of a real person from the robot prompts.

I spoke to multiple agents about sending back the suit to have it exchanged for the correct size, all while I needed it for an event which had passed. I had to pay a duties/customs fee to receive the original order and had to take the time out of my day to organize this when it was the companies fault originally so I requested some compensation to be able to cover the second wave of duty/customs fees impending when I make the second order.

They don't exchange the items you need to file a return and order the items again. The agents told me that they had no discount code to provide or any sort of compensation for the incorrect items as I know had to incur a second duty/custom fee plus I had to go and package the incorrect original order and deliver it to the shipping facility to which they covered the shipment back.

I also asked to speak to a manager, which I was patiently waiting on the chat to speak with after requesting from an agent, the chat ended abruptly after waiting significant time, I went on a day later requesting to speak to the manager and I was waiting for over an hour to connect with one to which I just ordered the other correct size and I was met with a double duty fee to the original and the company still hasn't reached out to provide some sort of mediation.

The company has discount codes galore but is unwilling to resolve any mishaps on their end. Poor customer service.

This is by far the worst company as far as brand as well as customer service. I ordered 5 items and they were all trash, returned the next day. Shipping and tracking said arrived and asos is saying they never received. I've had to go through countless emails probably with a bot, PayPal and my bank to get my $400+ back. I will never purchase from here and I advise anyone else the same.

2 orders screwed up so far. First order the one jeans ripped on the back right away on day one of wearing. (Definitely the cheapest quality material) my second order lost, refunded but no way to log a complaint or no offer for inconveniences. Totally a waste of money

They charged me for purchase and I never got my package. Their customer service and chatbots are disaster.

I ordered a skincare item that came outside of its box, unsealed and probably used 😳But what's worse is 1.it came 2 weeks late and 2. Their customer service is horrendous.
It's been 2+ weeks of trying to get a refund and I think these guys are a total scam…Dubai, avoid at all costs!

Sent me a pair of dunks with stains on them. This please will take advantage of you. Don't waste your money. They will also reject your review so it looks good on them. I warn you stay away.

The company's changed and for the worse, unfortunately. Terrible customer service to begin with, going around in circles no one knows what to do or how to handle the case and I'm being given no indication or reasons to the truth of my subject matter. Cancelled order, blocked account but then allowed to place a second order within the time everything was getting cancelled/ blocked then my account was re-instated with no explanation as to why it was blocked in the first place.

They've also stopped exchanging? What kind of clothing company as 'big' as ASOS does this? On top of this 20% off code as a goodwill gesture - when I can get this myself through a referral scheme? Pathetic beyond all means imaginable.

I ordered a pair of shoes off of this site and I was shipped a damaged box in terrible condition. I asked for a resolution of this by customer service and they said nothing can be done. I will NEVER order from here again.

Do not order from this app/website.
Their customer service is horrrrrriblllleeee!
I ordered 2 pairs of boots. These dummies sent me 3 pairs or new balances and 1 pair of adidas.
I contacted them immediately! They sent me a return label and confirmed that I would still receive my boots. Time passes still don't have these boots. I then chat with possibly 6-8 customer service agents, I let them know I still want the boots, they state one pair is out of stock but the other isn't and they could send it out once the return is back in their warehouse. They said I have to contact them back after 12/13/23. I contact them on 12/19/23 with my reference # ******* thinking they knew everything from their. But no they're idiots of course, so they customer service agent just refunded my money without asking me anything, which is not what I wanted for the 1 pair of shoes. Because I wouldn't get the discount and I didn't want to pay for shipping again. Because it was their mistake. I wasted hours typing and dealing with this company, and I will post a bad review for them on every damn platform possible. I got time today!

I've used ASOS a lot until recently when they sent the wrong product and I wanted an option to return. As an international customer in Canada, they want to charge *me* to return an item they sent that was the wrong item and not the item I ordered.
And, I can probably forget about recouping the duties, taxes, etc. I paid on this item. Thankfully, not an expensive item but if had been, I'd be out a lot of money b/c of their mistake.
Forget about even trying to contact their customer service - it's a robot and it's impossible to find a contact email for returns. The "chat" option is also a robot / algorithm. Don't care how good the deals are, this situation and lack of a human csr has me p-o'ed and I won't return as a customer.

Didn't receive refund for return goods during two years, due to the fact that I bought in rubles and because of the war between Ukraine and Russia, they no longer work with Russian currency. So I left without item and without money.

ASOS has by far the worst customer service ever. Had refund issues. First time chatting with them, they promised a full refund in 10 days. Never received it. Tried to chat with them again, one manager called "MA" was very rude. Didn't say a word but keeps end my chat. Now my account has been blocked. I can't even chat to them anymore.
Why is this business still running? Why do you even have CS when you offers no help?