Wowcher UK

Almost impossible to get refund on ineffective item. Continual transfers to other departments then massive delays. It is nearest thing to a scam without being illegal. Do not touch them. I will keep the useless item because and will never deal with any company that I know deals with these dodgy people.

Luxury hotel quality striped pillows'! I think not. The add says...
Luxury: Perfect for providing you with that hotel luxurious feel every night from the comfort of your own bed.
These pillows are absolute rubbish! Guess that is why they are so cheap. Luckily I only purchased these for a guest bed. Tried to contact Wowcher to complain. However, this was impossible. Ended up in the bin as I would be embarrassed to have a guest sleep on them. The filling is the cheapest filling you can buy and just bunches up on one side, leaving half of the pillow empty. Do not waste your money. YOU HAVE BEEN WARNED!

Like many reviewers, I thought the way things are ordered, by getting a voucher then using to buy from a partner merchant who asks to pay again for shipping, is complicated and can easily go wrong for some people. After a wait of 2 months for a heated throw I managed to get an online chat with Ann from Wowcher who was very nice and helpful. Ann emailed me and the merchant about my case and, like magic I received the parcel three days later. But it is the wrong throw, much smaller than the one ordered and looks cheap and nasty thing. I have no hope of a refund and don't want anything else to do with. They deserve no stars but the one is for Ann.

I ordered a bed frame through this company and decided to change for different style even when I redeemed voucher. I rang them up directly they were so helpful and pleasant as I was so worried cause Wowcher took so long to respond and furniture Italia refunded me straight away through PayPal. I'm very pleased

... I do, some 100 miles north of Inverness. The large garden storage bin I sought was a cracking deal so I bought the voucher, and submitted it, the vendor Initially confirmed the sale but cancelled it a day later stating that the goods could not be couriered to my address. Wowcher responded to my subsequent complaint by offering me double the value of more Wowchers. By this time I'd lost faith in the company and demanded cash... Not forthcoming, so dispute procedure invoked with bank who clawed the money back for me. There is a disconnect between the customer and the provider of the goods, but wowcher do nothing to establish if problems exist before taking your money. I will not be using Wowcher again, I can see how their middle-man business model works but there are unacceptable flaws and their communications and website feedback mechanism proved to be below par if the transaction does not go smoothly.

Bought 2x treatment voucher from Wowcher tried booking with the merchant they said they could not honour the vouchers cause they had honoured 100treatments without any payments from Wowcher. Went back for a refund and it's been close to impossible. Over 2weeks on a WhatsApp chat. Pure waste of time and energy. Never again.
I NEED MY REFUND.

Wowcher/Living Social -same people and absolute Crooks. They advertise items on TV (my case a wheelbarrow £39.99) then when you have paid them they tell you some nonsense about a voucher that is invalid and you can't have your money back or the goods either- Absolute swindlers -
You have been Warned.NEVER AGAIN! I will provide evidence of payment from my Paypal account and don't believe in their protection either. They don't help!. Barry *******2034

Any evidence that I can. Barry Drake *******2034

Paid £87 for heated blankets didn't arrive so contacted customer service and told my wowcher had expired so can't get a refund absolutely sick as we are pensioners I didn't realise you had press a third button to get purchase.please stay clear of this company. Wish I had read the reviews before buying,

I gave 1 star should be minus 1, if you buy anything from this company say goodbye to your money. Products are second rate and customer services are non existent, when you do get through to them they just sign off when it gets to heated.

Ordered something from Wowcher went to claim the voucher and item had sold out they said 14 days money back guarantee but they have made my life hell trying to get this money back. Almost impossible had to go through bank in the end of avoid at all costs. You can usually find the item on Wowcher the same price on other sites anyway

In short. I made a purchase it didn't arrive. I got refunded a credit to use on wowcher site of which you only have 3 months to spend it. Only to find I now can't purchase anything else. Apparently there's a problem and please try later. Is that because it's coming to the end of the 3 months? Probably. Tried to contact them through email amd WhatsApp. Guess what no reply. What a waste of £114

I feel it was very misleading as when I made my purchase I made 1 order for all 3 items. I did not order them individually and was unaware that I had to go through a redeem portal. This is very confusing and I feel like it has been designed to confuse people. I am so unhappy with Wowcher. Even the process to make a complaint is made difficult. It looks like that you are now trying to tie me up with small print, very underhanded

Paid for goods in Nov. Didn't see voucher emails due to large amount of Wowcher adverts flooding ing my email inbox. Redemption date and extension date now expired and no refund available so have lost £30.00 + Will definitely not be using this outfit again despite the stated prices. Feel as though I have been "ripped off"

Ordered 2 buxus plants and pots through wowcher garden bargains cist 29.99 when arrived 3 weeks late they were tiny horrid cheap plastic pots and heavily diseased with blight. 6 weeks on no response or refund... a total scam do not buy anything from this site or company

Shocking customer service. Product not available so advised by supplier to contact Wowcher for refund. A week now and still no reply after various WhatsApp messages. Not even cheap when delivery is added on. Will never use again. Should be refunding people ASAP in this current climate instead of keeping hold of our money. Would give nil stars if I could

Item not received, several messages/emails unanswered, promise of full refund- but never materialised, live chats cut off midway through complaint. Persisted with complaint, insisted I wanted refund immediately. Realised they had offered me another wowcher which they placed in my wallet without telling me. I only got my money back by contacting Barclay Card, and forwarding the necessary information