I feelncheated because when I bought the WorldSim in an KLM flight, the information did no say that it did not include internet. I need the sim chip mainly for internet use, not for calling.
I purchased a Huawei E5788 4G/5G Touchscreen Mobile WiFi & Powerbank. On dispatching the item WorldSIM indicated the value as £20 when the true value was in fact £329.99. Prior to purchase, I wanted an ETA as I needed this for work while traveling. I was promised it would be 2 days. I was skeptical so added some time and worked on 14 days for delivery. Because of false information on the waybill, the package was flagged by my country's customs and to cut a very long story short... 1. I waited 2 1/2 months to receive the product. 2. I eventually paid a fine of £115,23 on top of import taxes and VAT. 3. I have been flagged by my local revenue service as a person of interest for trying to evade paying taxes.
Most Concerning
1. WorldSIM ignores all my attempts to contact them.
2. I keep receiving "copy and paste" messages with their terms and conditions.
3. Lodging a complaint on their site via a ticket is useless as I never receive any response.
4. Chatting with one of their agents on their site also proves useless as they promise to forward my message to the relevant "team". I suspect this "team" is a bin as I never hear anything again.
In summary:
This is NOT about waiting 2 1/2 months. This is about:
1. You lied on your declaration to my customs!
2. This cost me money!
3. This flagged me with my government as a tax evader.
Why do I have to pay almost double for a product which is YOUR fault?
I've had a couple of reasons to contact customer services and both times they've been knowledgeable and patient with me while I got to grips things.
Easy to buy, swapped into my phone and set up without issue. Have yet to use in Italy but looks like it will be very easy!
Nancy was very helpful today, if everything discussed is done i will be happy. I am moderately hopeful
Thanks Nancy for your help with getting my sim card topped up.
Your support was very much appreciated.
Daniel's helpfulness was excellent great customer service and as a bonus he shared a discount coupon with me
Quick and simple assistance to all questions I had, thank you Nancy. Clearly understood what my questions were.
After visiting so many websites for international sim cards, i found that this is the best.
Best price and best customer service
Keep it up
Just had a great service from Daniel at WorldSIM to help me purchase a world travel sim. Would highly recommend.
Quick support received. Spoke with two support staff on different occasions - Allen just now and previously Derek.
I access to Web site for top up, Mr. Daniel immediately issue promotion code in the chat box. I can acheved 10% discount
Nancy insists to much on discount coupons but answered well to my questions. I purchased the sim card and get 1 pound discout.
Rose Williams is of excellent help very kind very good customer service. Helpfull with adding my free credit and other questions i had.
Please read below my last email to Worldsim helpdesk after long conversation. Sent on 21st Sept, no reply since.
Dear Mafel,
Unfortunately i couldn't manage to have internet and i gave it up after one week as i didnt want to spend my holiday with being frustrated why iPass is not working. As you can see in the attached screenshot with good signal, iPass compatibility networks, the connection didnt happen. Finally i just ordered daily roaming data to my uae local sim.
I used an international worldsim card also for a few calls, but the call rates are far from what you are mentioning on your website. ( website says 0.9 usd from singapre to uae, but reality it was 1.37 when i made a call). The roaming calls with my uae local sim card was only 0.8 usd. ( not talking about the 'reduce roaming charges by up to 95%' slogan)
I purchased my worldsim products with high expectations, spending a lot of money for it ( 2 int sim cards /w credit, portable wifi and global wifi) but at the end they didnt support me during my travel.
Im really sorry, but im not satisfied at all with worldsim services, i will never use it again and will never recommend to anyone.
Thank you,
Beata Mohacsi
If i hv any enquiry, i just hit the Chat button. They will help me through my problem! Efficient, friendly, helpful, patient.
DO NOT USE THIS WORLD SIM UNDER ANY CIRCUMSTANCES.
In previous trips to Europe, I used this site with minimum difficulty. This time, with a Samsung S7, the card would not work. I spent HOURS on the phone, including time once I arrived in Europe, trying to resolve the problem. The online instructions did not work, and the tech support was terrible, even at the supervisor level. None of the offered suggestions worked, and they offered the same suggestions even after I told them at the beginning of the call the things that I tried. THEY DO NOT LISTEN WELL! Asked multiple times for a refund, which I still have not received, about a month later.
Eventually, I used T-Mobile, my US based-cell service for my calls in Europe. If you can believe this, T-Mobile spent about two hours on the phone with me trying to get the World Sim card to work for me just because i was a customer. They did not sell me the card, and have nothing to do with World Sim, as far as I know.
Bottom line - AVOID WORLD SIM.
Consider T-Mobile for your cell service - they are awesome.
Derek, well done man you deserve a respect thank you so much for your effort to solve my query really like your service
Overview
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bonita,
Your grievance is genuine and we repeatedly apologize for the mental anguish you have suffered for not receiving your order on time but regretfully we have protocols to follow like any other company.
As per our current records, the Order (ORD-745XXXX-X9RXXX) was already dispatched from our side with the tracking Id "4525431713" in a timely manner. As per tracking details, you need to contact the "DHL" mail services to get an update on your order.
Please understand, we can not initiate a refund for an order which has already been dispatched from our side, until and unless we get the Order back. This is in accordance with our company's policy.
We would humbly request you to contact the DHL authorities in your region to receive the package. If you then still want a refund, you would have to send the product back to us. Once we receive our product, we will initiate a refund request immediately.
Always ready to serve,
WorldSIM Support
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Hello Bonita,
With deep regret, we would like to inform you that we can't initiate a full refund of custom charges as it is not borne by us (the same is mentioned here: https://www.worldsim.com/delivery-charges-returns-refunds)
Please reach out to us for any other assistance in the future.
Best,
WorldSIM Support