WorldSIM

I had had no success in getting it to work with my phone. I was initially able to setup the APN while in the states but as soon as I arrived in Netherlands the APN I had saved was gone AND despite all attempts (including following the instructions of customer service) I was unable to recreate the APN, or, make a call. I followed their instructions 4-5 times and told them the option to recreate the APN was disabled (cannot explain why... it just was), and they would ignore what I had just told them and repeat the same steps.

Additionally, the customer service representatives were terrible at listening to me, because I would explain the problem in detail and they would just tell me to repeat the same steps I had already done multiple times. I began to question whether they even understood what I was saying and tried to simplify it as if talking to a child. All they were interested in is reading me the instructions in their script. The actual phone connection quality was the worst I have ever experienced - the static and call quality made it almost impossible to hear or understand them - every time I called!

I have been a long standing customer, over 2 years in fact. After receiving my "new improved" sim I have had nothing but problems. The sim connects to the correct networks but can neither send or receive any calls. Average waiting times calling support can be very very long and despite it being advertised as a 24/7 service, even calling at early or very late times will result in a wait that is simply unacceptable, often up to an hour. Pressing 5 after holding for 45 minutes will result in you being told that their mailbox cannot hold any more messages and you will be disconnected and back to the start again. Submitting an email or online support request goes unanswered. If you do get support I can guarantee that you will be told that they will send you an email with full instructions on how to resolve your issue. The email either does not arrive or is for a totally unrelated issue. Simply being told to take the sim out and turn it off for 10 minutes is just like saying "get off the phone".

For this company to be continuing to advertise and sell products in the places they do is just fraud. They don't call back, don't answer email, are dismissive of your problems and are quite frankly a joke. I am fed up with them. Stay well clear, the products don't work, properly and more importantly the support is atrocious.

I am currently working in Congo, it's almost Christmas 2016 and I cannot be contacted or contact my family other than when in my hotel online. Disgraceful service. No doubt you will soon read below their standard response asking for my world sim number and that they will sort this. They won't. STAY CLEAR OF WORLDSIM.