- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
I purchased a Huawei E5788 4G/5G Touchscreen Mobile WiFi & Powerbank. On dispatching the item WorldSIM indicated the value as £20 when the true value was in fact £329.99. Prior to purchase, I wanted an ETA as I needed this for work while traveling. I was promised it would be 2 days. I was skeptical so added some time and worked on 14 days for delivery. Because of false information on the waybill, the package was flagged by my country's customs and to cut a very long story short... 1. I waited 2 1/2 months to receive the product. 2. I eventually paid a fine of £115,23 on top of import taxes and VAT. 3. I have been flagged by my local revenue service as a person of interest for trying to evade paying taxes.
Most Concerning
1. WorldSIM ignores all my attempts to contact them.
2. I keep receiving "copy and paste" messages with their terms and conditions.
3. Lodging a complaint on their site via a ticket is useless as I never receive any response.
4. Chatting with one of their agents on their site also proves useless as they promise to forward my message to the relevant "team". I suspect this "team" is a bin as I never hear anything again.
In summary:
This is NOT about waiting 2 1/2 months. This is about:
1. You lied on your declaration to my customs!
2. This cost me money!
3. This flagged me with my government as a tax evader.
Why do I have to pay almost double for a product which is YOUR fault?
Bonita C.'s review of WorldSIM earned 4 Very Helpful votes
Bonita doesn’t have any fans yet.
Bonita isn’t following anybody yet.
Empty.
Hello Bonita,
Your grievance is genuine and we repeatedly apologize for the mental anguish you have suffered for not receiving your order on time but regretfully we have protocols to follow like any other company.
As per our current records, the Order (ORD-745XXXX-X9RXXX) was already dispatched from our side with the tracking Id "4525431713" in a timely manner. As per tracking details, you need to contact the "DHL" mail services to get an update on your order.
Please understand, we can not initiate a refund for an order which has already been dispatched from our side, until and unless we get the Order back. This is in accordance with our company's policy.
We would humbly request you to contact the DHL authorities in your region to receive the package. If you then still want a refund, you would have to send the product back to us. Once we receive our product, we will initiate a refund request immediately.
Always ready to serve,
WorldSIM Support
***********************************************************************************************************************************
Hello Bonita,
With deep regret, we would like to inform you that we can't initiate a full refund of custom charges as it is not borne by us (the same is mentioned here: https://www.worldsim.com/delivery-charges-returns-refunds)
Please reach out to us for any other assistance in the future.
Best,
WorldSIM Support