WorldSIM

Several WS customer service representatives have told me that my US # changes every 60 days. If I want to keep the number from rotating, I have to buy a virtual number. Considering I already pay a monthly service fee, I find this unacceptable. If you live in the US, and to have US calls forwarded to your worldSIM card, you are in doo-doo if you happen to away from home and the default changes while you are gone.

Why is this important? Call forwarding doesn't work outside the dialing system. EG, in the US, our system covers North America, much of Central America, and the Caribbean. It does not cove Europe or most the rest of the world. If you were dialing, you might dial +country code... to call someone overseas, but you cannot use the "+" or the "011" to indicate a call outside the system. So you are hosed. Put another way: I can have my normal cell service forward calls to my US #, but not my UK#. This lets people in the US call me without extra charges. (World SIM: no charge or reduced charge for incoming calls).

I've a second issue going on right now, but am letting customer service try to fix it. But this switch every 60 days of my US # is a huge negative.

We took delivery of 2 NEW Sims to replace our OLD Sims, and take over their numbers - ************** and **************.

After some problems the NEW Sims worked on their numbers, but when they were transferred to our OLD Sim numbers and £Sterling credit converted to US$ we have not been able to use our phones - we can call OUT, but nobody can call IN. We have lost hours of our time "chatting" with your support people, but we have no success. This is totally unsatisfactory.

False advertising - make sure you read the fine print. The International SIM claims to come with a free UK and Free US phone number. You get a UK phone number and if you can figure out how to get one, you can get a US phone number that expires every 60 days. Then, when people text you on your US phone number, your reply comes through on the UK number so if they hit reply, they end up getting charged for international texting. NOT COOL!

DON'T BUY WORLD SIM SYNC 5.5 DUAL SIM PHONE OR ANY SIM CARD DEALS FROM WORLD SIM!

1 There are better Cheaper dual Sim phones on ebay with money back guarantees.
2 The World Sim Phone has not worked for me from Day1.
3 World Sim Technical support have genuinely tried to help but made matters much worse.
4 The phone simply does not work both in UK AND ABROAD.
5 I have tried for months to resolve my issues with World Sim but they simply don't understand the concept of giving money back for a product that does not work.
6 Tried for months, weeks and days to resolve issues with World Sim but they have taken my money and left me with a useless brand new phone and useless Sim card and air time credit that I have paid for.
7 If you value your sanity do not have anything to do with this company.

I had a good experience with them when I went to Brazil, I also got a wifi pass for the duration of my trip which was very useful. Unfortunately I then recharged my account with £30 to be able to buy a bundle for Colombia. The website said I would have also gotten a Wifi pass again but once I made the payment it didn't happen. I contacted customer service and they told me the wifi pass offer was not available anymore (!), so I had recharged an extra amount for no reason! (they gave me $5 back... really not enough). The WORST part was while in Colombia, the data bundle worked for the first day (was 500Mb over 2 weeks) and I only sent a couple of whatsapp texts (so only used a few Kb). For the rest of the trip the phone just would not connect to any of the networks (including the recommended one for data), and therefore I was not able to use data for the whole trip (and my £30 where completely wasted). I tried everything but it would just not connect, plus it did work the first day so clearly it was a problem with the Sim, that was "refused" by the network. Luckily customer service got in contact with me and refunded me of the wasted money plus an extra $10 for the annoyance. Good to see they admitted the error.

Received a free complimentary roaming SIM card from WorldSIM upon ordering a roaming sim from them. Now I can give the other SIM card to one of my friend who is traveling. Good promotion from WorldSIM. The SIM card which I purchased just fitted fine in my Iphone 5 as I ordered for a Nano SIM card, and it got reception straight away when I landed in Spain and South Africa as my trip was in these two countries.