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WorldSIM

How would you rate WorldSIM?
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Oklahoma
1 review
1 helpful vote
Follow Jarred L.
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I purchased a SIM card over the phone. I was very particular that I needed it delivered by a certain date because I was leaving for a month to travel internationally for business. I paid for overnight shipping. I received the UPS tracking email and saw that it had second day air as the shipping method with the estimated delivery date after I was going to leave. I called their customer service, was told they had shipped it overnight, and that the fault was UPS's. I demanded a refund of the shipping charges and was refused. I told them I no longer desired their product and wanted to return it, and was told I could return it for a refund as long as I did it within 14 days. I told him I was going to be out of the country for over 30, they did not care and would not do anything to help me. Anytime I try and call customer service now, I get disconnected. I tried from other phones (different numbers and carriers) and the same result, disconnected before you are able to talk to a human. Terrible company, terrible service.

Date of experience: December 26, 2016
GB
1 review
0 helpful votes
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Great!
October 22, 2018

Very prompt and professional reply. Quick on the answers throughout the conversation. Great user experience. Highly recommended. I was up and running in less than 2 minutes! Keep up the great work.

Date of experience: October 21, 2018
Virginia
1 review
2 helpful votes
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Good service.
March 16, 2023
Updated review

Good service with kind guys, they will suggest you exactly what you need. I gathered the all the detail required.

Date of experience: March 15, 2023

Good Job Annie
February 22, 2023
Previous review

Annie over worldsim chat support is very elegant and fast responsive. Good job annie and worldsim in

Date of experience: February 22, 2023
India
1 review
0 helpful votes
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Worldsim
November 26, 2022

Great service! Thanks Cathy, she helped me to get a new sim card as my current sim card got expired.

Date of experience: November 26, 2022
Colorado
1 review
0 helpful votes
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Useless WORLDSIM
August 31, 2018

I purchased Unlimited Call and Data for USA from Isha Dabas of WorldSIM, Delhi, India. My no. Has not worked at all in USA and I had to get international roaming on my local India no. Never ever go for it. It is USELESS. - RAKESH SHARMA

Date of experience: August 31, 2018
WorldSIM A. WorldSIM Rep
over a year old

Hello Rakesh S.,

We do provide unlimited calls and data for USA sim-card for a certain amount (i. E. GB/Duration), after which the speed is severely reduced. For example high data speed is reduced to low data speed.

If any number is not working the customer can reach out to us at:
1.Live chat
2. Ticketing system
3. Call
4. Email

We hope this cleared some of your doubts and you will provide us another opportunity to serve in the future.

Thanks,
WorldSIM Support

Germany
1 review
0 helpful votes
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I´m exicited
May 11, 2018

The person Daniel was very helpfull staff. I would need a lot of time he gave me. I´m excited. I have one WorlSim and it was very easy with this in USA.

Date of experience: May 9, 2018
GB
1 review
0 helpful votes
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Happy customer
November 4, 2018

I needed two SIMs to recieve calls in Pakistan. The web chat portal is great. Got the help needed. On top, I was given promotional discount. Happy customer.

Date of experience: November 2, 2018
Italy
1 review
1 helpful vote
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Expensive & Inefficient
September 30, 2016

I bought a Data SIM card and topped it up with 1 GB of internet (for a cost of 47 EUR) for my business trip in Germany; the purpose was to help me deal with my emails and daily office work online. In less than 2 days the SIM was empty and they have overcharged me another $27. For business reasons I was forced to top it up with another GB, so another 47 EUR. For some technical reason the data didn't go through immediately, leaving me no choice than using my expensive roaming service, and when it finally activated I was able to use it for less than 24h, forcing me again to use my roaming data. I think I spent around 200 EUR for internet at the end of my 5 day trip + the hustle of contacting their customer care every time the SIM card was not working. I use these services very often as I travel a lot around the world, and normally I go about a week with 1 GB, but this was by far the worst and the most expensive data service I had ever tried.

Date of experience: September 30, 2016
GB
3 reviews
2 helpful votes
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Beware
March 3, 2018

Your Data SIM is advertised as suitable for use in unlocked phones, tablets and WiFi Hotspot devices.
I bought a Worldsim Data SIM and put it in my WiFi Hotspot device only to find that in order to actually get on the internet you had to try and access the WiFi Hotspot device with a PC to set it up, which is a pain, especially as after spending over an hour I couldn't get it to mount the internet with my WiFi Hotspot device and it says that you would probably have to set it up via a PC in every country visited.
I put the Worldsim Data SIM in a spare phone and got on the internet in a few minutes, so the SIM was OK
Beware.
My advice would be to only but one for a phone or tablet.

Date of experience: March 3, 2018
Florida
1 review
2 helpful votes
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I FEEL ROBBED
August 14, 2019

I ORDER AND ASKED FOR NEXT DAY SHIPPING! INSTEAD OF RECEIVING MY PRODUCT I KEEP GETTING EMAILS. I ASKED FOR A REFUND AND WAS TOLD IT WOULD BE PROCESSED, NOW IM STILL GETTING EMAIL ABOUT A PHANTOM ORDER, ALWAYS COMING THE NEXT DAY! I ASKED FOR A SUPERVISOR AND IM TOLD THE ORDER WAS DISPATCH, A DAY LATE A A DOLLAR SHORT! AVOID THESE PEOPLE AT ALL COST!

Date of experience: August 14, 2019
WorldSIM A. WorldSIM Rep
over a year old

Hello VANETTA B.,

We feel your anguish on not getting your Order on time but writing in Caps does not help in understanding your issue any sooner.

We humbly request to share your Order ID/Ticket Number to customerservice@worldsim.com (Mentioning the Ticket Number in the SUBJECT LINE). We will look into this issue on an immediate basis and provide you the best possible resolution.

In the meanwhile, all we ask is you give us some time (2-3 working days) so that we can get to the bottom of the issue.

Always ready to serve,
WorldSIM Support

GB
1 review
0 helpful votes
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Good service
September 12, 2018

Live chat help is excellent for..."
Jonathan has worked with me several times on Live Chat to help me figure out as a first time user of an international SIM card

Date of experience: September 12, 2018
Ukraine
1 review
0 helpful votes
Follow Viacheslav Z.
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I'd like to write regarding to the "Worldsim" online support. Specially to support specialist Daniel. He has helped me very fast and on the highest level.

Date of experience: February 7, 2019
Nigeria
1 review
0 helpful votes
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This company IS THE MOST USELESS COMPANY I HAVE EVER MET ONLINE. Ticket #: CAS-ZNYF5064 how can I place order for two sims once was sent to the wrong address since 9th of this month and I havent gotten it till now. The other one has not been sent till now and you are asking me to review you on trustpilot.

Date of experience: April 23, 2018
Nigeria
1 review
0 helpful votes
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Excellence
November 7, 2018

I was attended to quickly and very friendly from NANCY. The discount code given to me was intact. I wish to come back and market your business to other users

Date of experience: November 5, 2018
Brazil
1 review
0 helpful votes
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Bought a sim and sim free phone, sim did not work was replaced, phone would not work with Brazilian sim card they told me it was the card but the card worked in every other phone I tried it in, customer service kept telling me they would get back to me but never did, returned the phone and sim they received it as signed for delivery. No refund, reported to trading standards. STAY AWAY CROOKS

Date of experience: February 13, 2021
Pakistan
1 review
0 helpful votes
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AMAZING
June 20, 2017

VOICE QUALITY AMAZING I REALLY RECOMMEND its amazing its come with default uk number you can add $#*! many number you wait amazing voice quality i always recommend you buy world sim its best for traveler

Date of experience: June 20, 2017
Germany
1 review
0 helpful votes
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I'm sure they won't be "doing business" for very much longer. I am pursuing legal action...

I'm sure they won't be "doing business" for very much longer. I will be pursuing legal action.

Date of experience: July 31, 2018
WorldSIM A. WorldSIM Rep
over a year old

Hello Ben N.,

We are very sorry that you feel such pessimistic views about us. Please provide your WorldSIM number or ticket id number at the earliest. We will appoint special customer care representative to look into your matter on urgent basis. You can send it at customerservice@worldsim.com

Wishing you all the best for your Future.

Many Thanks,
WorldSIM Support

TZ
1 review
0 helpful votes
Follow Richard L.
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Roams in many countries than I could imagine,
Cheap local calls and you will need to buy a local simcard
Enough Security
Trustworthy
I have never had problem and when I did I had a great customer service I could get. Works with all mobile phones and free simcards.

Date of experience: May 9, 2018
India
1 review
0 helpful votes
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Satisfied
March 30, 2023

Their sim was delivered on time unless i would not be able to accept the order. Hoping it will work good for my trip

Date of experience: March 29, 2023
Egypt
1 review
0 helpful votes
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Very good
September 23, 2018

Sim card is working fine, they helped me till i fixed my line and her cooperation was really very good, my thanks to allen i wish for gou the best... thx alot

Date of experience: September 23, 2018

Overview

The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
49
value
48
shipping
37
returns
26
quality
48