I purchased a SIM card over the phone. I was very particular that I needed it delivered by a certain date because I was leaving for a month to travel internationally for business. I paid for overnight shipping. I received the UPS tracking email and saw that it had second day air as the shipping method with the estimated delivery date after I was going to leave. I called their customer service, was told they had shipped it overnight, and that the fault was UPS's. I demanded a refund of the shipping charges and was refused. I told them I no longer desired their product and wanted to return it, and was told I could return it for a refund as long as I did it within 14 days. I told him I was going to be out of the country for over 30, they did not care and would not do anything to help me. Anytime I try and call customer service now, I get disconnected. I tried from other phones (different numbers and carriers) and the same result, disconnected before you are able to talk to a human. Terrible company, terrible service.
Very prompt and professional reply. Quick on the answers throughout the conversation. Great user experience. Highly recommended. I was up and running in less than 2 minutes! Keep up the great work.
Good service with kind guys, they will suggest you exactly what you need. I gathered the all the detail required.
Annie over worldsim chat support is very elegant and fast responsive. Good job annie and worldsim in
I purchased Unlimited Call and Data for USA from Isha Dabas of WorldSIM, Delhi, India. My no. Has not worked at all in USA and I had to get international roaming on my local India no. Never ever go for it. It is USELESS. - RAKESH SHARMA
The person Daniel was very helpfull staff. I would need a lot of time he gave me. I´m excited. I have one WorlSim and it was very easy with this in USA.
I needed two SIMs to recieve calls in Pakistan. The web chat portal is great. Got the help needed. On top, I was given promotional discount. Happy customer.
I bought a Data SIM card and topped it up with 1 GB of internet (for a cost of 47 EUR) for my business trip in Germany; the purpose was to help me deal with my emails and daily office work online. In less than 2 days the SIM was empty and they have overcharged me another $27. For business reasons I was forced to top it up with another GB, so another 47 EUR. For some technical reason the data didn't go through immediately, leaving me no choice than using my expensive roaming service, and when it finally activated I was able to use it for less than 24h, forcing me again to use my roaming data. I think I spent around 200 EUR for internet at the end of my 5 day trip + the hustle of contacting their customer care every time the SIM card was not working. I use these services very often as I travel a lot around the world, and normally I go about a week with 1 GB, but this was by far the worst and the most expensive data service I had ever tried.
Your Data SIM is advertised as suitable for use in unlocked phones, tablets and WiFi Hotspot devices.
I bought a Worldsim Data SIM and put it in my WiFi Hotspot device only to find that in order to actually get on the internet you had to try and access the WiFi Hotspot device with a PC to set it up, which is a pain, especially as after spending over an hour I couldn't get it to mount the internet with my WiFi Hotspot device and it says that you would probably have to set it up via a PC in every country visited.
I put the Worldsim Data SIM in a spare phone and got on the internet in a few minutes, so the SIM was OK
Beware.
My advice would be to only but one for a phone or tablet.
I ORDER AND ASKED FOR NEXT DAY SHIPPING! INSTEAD OF RECEIVING MY PRODUCT I KEEP GETTING EMAILS. I ASKED FOR A REFUND AND WAS TOLD IT WOULD BE PROCESSED, NOW IM STILL GETTING EMAIL ABOUT A PHANTOM ORDER, ALWAYS COMING THE NEXT DAY! I ASKED FOR A SUPERVISOR AND IM TOLD THE ORDER WAS DISPATCH, A DAY LATE A A DOLLAR SHORT! AVOID THESE PEOPLE AT ALL COST!
Hello VANETTA B.,
We feel your anguish on not getting your Order on time but writing in Caps does not help in understanding your issue any sooner.
We humbly request to share your Order ID/Ticket Number to customerservice@worldsim.com (Mentioning the Ticket Number in the SUBJECT LINE). We will look into this issue on an immediate basis and provide you the best possible resolution.
In the meanwhile, all we ask is you give us some time (2-3 working days) so that we can get to the bottom of the issue.
Always ready to serve,
WorldSIM Support
Live chat help is excellent for..."
Jonathan has worked with me several times on Live Chat to help me figure out as a first time user of an international SIM card
I'd like to write regarding to the "Worldsim" online support. Specially to support specialist Daniel. He has helped me very fast and on the highest level.
This company IS THE MOST USELESS COMPANY I HAVE EVER MET ONLINE. Ticket #: CAS-ZNYF5064 how can I place order for two sims once was sent to the wrong address since 9th of this month and I havent gotten it till now. The other one has not been sent till now and you are asking me to review you on trustpilot.
I was attended to quickly and very friendly from NANCY. The discount code given to me was intact. I wish to come back and market your business to other users
Bought a sim and sim free phone, sim did not work was replaced, phone would not work with Brazilian sim card they told me it was the card but the card worked in every other phone I tried it in, customer service kept telling me they would get back to me but never did, returned the phone and sim they received it as signed for delivery. No refund, reported to trading standards. STAY AWAY CROOKS
VOICE QUALITY AMAZING I REALLY RECOMMEND its amazing its come with default uk number you can add $#*! many number you wait amazing voice quality i always recommend you buy world sim its best for traveler
I'm sure they won't be "doing business" for very much longer. I am pursuing legal action...
I'm sure they won't be "doing business" for very much longer. I will be pursuing legal action.
Hello Ben N.,
We are very sorry that you feel such pessimistic views about us. Please provide your WorldSIM number or ticket id number at the earliest. We will appoint special customer care representative to look into your matter on urgent basis. You can send it at customerservice@worldsim.com
Wishing you all the best for your Future.
Many Thanks,
WorldSIM Support
Roams in many countries than I could imagine,
Cheap local calls and you will need to buy a local simcard
Enough Security
Trustworthy
I have never had problem and when I did I had a great customer service I could get. Works with all mobile phones and free simcards.
Sim card is working fine, they helped me till i fixed my line and her cooperation was really very good, my thanks to allen i wish for gou the best... thx alot
Answer: Hello, Thank you for your query. Please note that customer service number +44 (0) 20 8819 2557 is active 24/7 and you can call this number any time. Sometimes it may take time to connect to the operator due to high call volume. In that case you can log into 24/7 chat service if you have any query or you can submit your query anytime here: https://accounts.worldsim.com/support/ticket_nc_new.aspx If your issue still persists or if you wish to report anything or if you have any suggestion you can also email to press@worldsim.com. Kindly email us with your order number or the ticket number so that we can look into your issue asap. Thank you, WorldSIM support
Answer: To set up data, I believe you require to set the APN as mobiledata. And their return is around 2 weeks from the day you receive the product.
Answer: THey never answer and if they answer they just say we will solve your problem and they never do. Stay away from world sim card. They are cheeting. They just want you to buy the card and then no support. I have called and emailed and open case for 10 times.( i have 10mails) and their answer was " please test again and if there is a problem we are happy to assist you" thats it. No solution, no nothing. I cannot call UK numbers 0044. I have sent 10 emails, I lost money from my job because of the time tryting to connect with them and 2 weeks later, today the answer I received for my 10th email was Dear customer, Please re-test and share latest couple of examples if failed again to investigate this issue further. We will be delighted to assist you with any further queries that you may have. What do you think? It is worth giving their money to them? Definately not. Stay away and try to find other sim cards for calling. Travelsim, gocard, gosim, nowroming and others. STAY AWay people from WORLDSIM card
Answer: Dear Kaushikkumar S., Please share the ICCID number(mentioned on the back of the sim card). It should start with 89XXX and it must be 19 digits. We will share the number with you. You can join on on live chat by visiting our website: www.worldsim.com
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Dear Cletus B., Please follow the link to check our network: https://www.worldsim.com/roaming-partners?___store=gb To check data bundle you can follow the link: https://www.worldsim.com/data-bundles
Answer: Hello, You can go with our products as we have coverage in Cuba.
The company's reputation presents a mixed landscape. On the positive side, many customers appreciate the product's utility for international travel, highlighting its effectiveness and cost-saving potential compared to local SIM cards. Customer service experiences vary significantly; while some users commend specific agents for their helpfulness, a substantial number express frustration over unresponsive support and unresolved issues. Common complaints include service reliability, unexpected fees, and difficulties in obtaining refunds. Overall, the company appears to have a dedicated user base that values its offerings, but significant improvements in customer service and transparency are essential to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Hello Rakesh S.,
We do provide unlimited calls and data for USA sim-card for a certain amount (i. E. GB/Duration), after which the speed is severely reduced. For example high data speed is reduced to low data speed.
If any number is not working the customer can reach out to us at:
1.Live chat
2. Ticketing system
3. Call
4. Email
We hope this cleared some of your doubts and you will provide us another opportunity to serve in the future.
Thanks,
WorldSIM Support