- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Working Class Heroes has a rating of 4.8 stars from 2,166 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Working Class Heroes most frequently mention great service, quick delivery, and next day. Working Class Heroes ranks 1st among Skateboarding sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
No critical highlights yet
After I figured out the sizing chart, which is, I hope, close enough to accurate, shopping was pretty easy. A few glitches as I learned their protocols, but, overall, pretty intuitive. I've had bad experiences, in the past, with the quality on inexpensive articles being way lower than advertised, but the items on this site are so cute that I will take another chance. We will see.
I recently experienced a disappointing issue with an online purchase from this store. Despite a successful transaction of approximately £25, which was debited from my account, the store notified me that my payment was declined. Despite multiple attempts to resolve this issue through their customer service, my requests for assistance and for them to reach out to their merchant were met with silence. It has been over two weeks without any resolution. Based on this experience, I cannot recommend shopping with them.
The Arc'teryx Kynite AR hoody was discounted and got those reward points, great disount at the end, shipped the same day for free, received in two days.
One more thing - the Cerium jacket I bought earlier came with cut on the back, only after 60 days I noticed that (it was the summer when I got it, removed the tags) and WCH (Emma) replaced it with no problem at all - you have to appreciate that!
Ordered using next day delivery and didn't receive my order the next day
No update on delivery or shipment. Took much longer to arrive thanexpected
Order placed for delivery between 3-5 working days.
Royal Mail tracking number did not work, and order was 3 days late.
After looking at other online reviews, it is seemingly fairly commonplace that orders are late, and for that reason I would be reluctant to buy here again.
I bought a mans truckers cap, which turned out to be very small [I presume a kids or womans cap] Even though it was adjustable snap-back I couldn't fit it on my head...so I returned it with a note asking to refund order and delivery, but they only refunded order. I think that I should have been refunded the delivery charge as well because it is clearly their mistake not mine.
Excellent fast delivery z excellent quality product . Will be ordering feom this site again and will recommend to family and friends
Once goods received I tweeted my comments concerning condition of the box when goods arrived. I am a collector so I expect every part of the goods to be in pristine condition. I advised that you look at your packaging process and as most other vendors do double box the product to ensure this doesn't happen. I ship goods all over the world and wouldn't consider packing as you did. So please pay attention to your social media feeds to ensure you service can be fine tuned to customers feedback or don't bother with it.
I ordered a pair of trainers which I was more than happy with however they were a little small so I returned them and ordered another pair. I ordered the second pair to my home address on a set Saturday delivery for £9.99 however they attempted delivery a day early when I was not in. I reached out to customer service twice already requesting a credit given the increased cost for the set day however I am yet to even have ackowledgement of my email after 3 days. Hoping someone might reach out to me now...?
Great website I brought some shoes and was a little disappointed because the box was a little crushed when they arrived but I'll put this down to the postal service. Great shop though it highly recommend shopping here.
Paid for DPD next day delivery, as I could have amanged a delivery around our schedules etc.
Didnt get it, instead a slower Hermes delivery (verybad in my Area) without any option to deliver to a pick up point etc.
Refund on next day delivery issue given quickly, not much else thou, no real acklowledgement of the amount of hassle potentially involved. A virtual shrug of the shoulders really.
Might give them another chance in the future with small less time critical items- possibly, but generally a bit underwhelmed by the experince.
Love the site, love the products, like the way you guys nail the basics and layer your personality on top.
Gain trust and grow your business with customer reviews.
