Working Class Heroes

I bought 3 jackets online. I returned two but was refunded for the wrong jacket which meant I was £45 short on the refund. I sent evidence after they destroyed my returns form (ie photos of the jacket I'd kept) but the business didn't want to know, just kept repeating the same message which made it clear they weren't listening.

This despite it being obvious their stock-keeping is a total disaster. Eg they were asking me from which warehouse they had sent the jackets. You know where the blame lies when a business starts asking the clients things that only the business should know.

If you don't have to return anything you might be ok, but if any issues arrive, they will assume you are at fault and refuse to listen. Avoid.

Always a good experience and quality clothing, only confusion is that items came in different parcels on two days due to items being stocked at different warehouses.
I think that due to covid when everybody was and still are shopping on line that the companies just rush to get everything out as soon as possible with the poor old delivery driver ending up making two or more trips to the same area

This company are disabling comments on Facebook, deleting all bad feedback and blocking accounts who post bad feedback, because so many people are complaining they're not refunding them after returning items, or they're not posting them at all then ignoring people's messages asking where they are. I'm at 1 month and counting now, they're refusing to refund me, ignoring all my emails and I'm £380 out of pocket. They are claiming the courier they paid for 'lost' my parcel and instead of tracking the package are refusing to refund me. I will keep posting til you refund me! I can't believe the morals of this company. Please avoid buying from them. Buy direct!

Refused to assist with a refund, refused to provide customer services telephone number, refused to provide details on how to make a formal complaint. I required assistance with a refund due to a returned item. Employee dealing with the emails were obstructive, unhelpful, unsympathetic. Due to not being able to advance passed email communication and find someone that is prepared to help, I have now lost £85. I will definitely not use this company again, and would not recommend. I'm sure they are fine until you require any assistance with a purchase or refund.

Awful. My order was two days late getting to the DHL depo in Swindon, this is after I paid £5.99 for next day delivery, to add insult to injury, DHL then tried three times to deliver the package without success, could not find my house (idiots) I then decided to drive to the DHL depo to collect the package. I am out of pocket. And I lay this at the door of Working Class Hero's, perhaps they can reimburse the 5.99, my petrol driving to Swindon and back and a day lost of my Consultancy Business.

Ordered a Burghaus hoody and it arrived quickly and very satisfied with the hoody. I'd never heard of Working class heroes and googled searching for a hoody and shopping and this was listed. Very happy and will most definitely shop there again. Thanks

Good reduced price, colour accurate, very fast delivery, website could be a bit better when going from google, kind of went in circles a few times lol

Still nothing received and PayPal dispute logged unfortunately 20 days for a decision in which I'm sure it'll be in my favour as it's been 17 days but working class heroes still refuse to help even though they can contact Royal Mail and claim … I'll update daily though

I opted for the medium Gramicci Poncho and it's still rather long on my 5ft 5inches frame. That said, it covers well and would accommodate a rucksack underneath without loosing any relative coverage. I love the material used and it doesn't feel at all sticky in the weather of late, ( Warm and humid days). My only grumble is that the item housed in it's own pocket/come holder, is still a little too heavy and chunky. My wife went for the Rainkiss equivalent and that is much more manageable. The weight was mentioned in the original add but I would question it's accuracy. Overall it is a very effective rain cover and would not look out of place at any outdoors event come the British weather.