Working Class Heroes

Bought a pair of trainers, was worried about the sizing so I contacted them to find out if I should buy my exact size or a size up which I had seen as recommended on other websites. They advised me to stick with my size and when they arrived, I was relieved to find out they fit perfectly, in fact I would go so far as to say they are the most comfortable pair of trainers that I own. Thanks guys.

It helped me find amazing clothes for my mom! My mother was disappointed to say the least because she couldn't go out to physical stores because of the quarantine. I loved being able to find a beautiful dress for her to set up an order right away. We will also have fun dividing the clothes when they arrive. This is my first time shopping with this website, but it certainly won't be the last!

I bought 3 jackets online. I returned two but was refunded for the wrong jacket which meant I was £45 short on the refund. I sent evidence after they destroyed my returns form (ie photos of the jacket I'd kept) but the business didn't want to know, just kept repeating the same message which made it clear they weren't listening.

This despite it being obvious their stock-keeping is a total disaster. Eg they were asking me from which warehouse they had sent the jackets. You know where the blame lies when a business starts asking the clients things that only the business should know.

If you don't have to return anything you might be ok, but if any issues arrive, they will assume you are at fault and refuse to listen. Avoid.

Always a good experience and quality clothing, only confusion is that items came in different parcels on two days due to items being stocked at different warehouses.
I think that due to covid when everybody was and still are shopping on line that the companies just rush to get everything out as soon as possible with the poor old delivery driver ending up making two or more trips to the same area

This company are disabling comments on Facebook, deleting all bad feedback and blocking accounts who post bad feedback, because so many people are complaining they're not refunding them after returning items, or they're not posting them at all then ignoring people's messages asking where they are. I'm at 1 month and counting now, they're refusing to refund me, ignoring all my emails and I'm £380 out of pocket. They are claiming the courier they paid for 'lost' my parcel and instead of tracking the package are refusing to refund me. I will keep posting til you refund me! I can't believe the morals of this company. Please avoid buying from them. Buy direct!

Refused to assist with a refund, refused to provide customer services telephone number, refused to provide details on how to make a formal complaint. I required assistance with a refund due to a returned item. Employee dealing with the emails were obstructive, unhelpful, unsympathetic. Due to not being able to advance passed email communication and find someone that is prepared to help, I have now lost £85. I will definitely not use this company again, and would not recommend. I'm sure they are fine until you require any assistance with a purchase or refund.

The quality of goods at Working Class Heroes is high, which is another advantage of this store. I was pleased with both the choice of products and their quality. The store staff also deserve praise - they were friendly and always ready to help with your choice.