Woot!

Woot sells defective product at a discount that is not so good. 50% of the products I purchased were defective on arrival had to be returned. Their customer service is also horrible and only via emails which you will be waiting for 24h for a reply. Their refund process is extremely slow as well. It's NOT worth the little bit of savings you may or may not have to have this much headache and inconvenience. Do yourself a favor, use Amazon instead of this piece of crap horrible customer service platform. I don't understand how and why parent company Amazon run Woot this horribly.

I have Bought a new Modem from them and Some how when it arrived i moved to another location and didnt test after few months i thought of checking it and it didnt even turned on...
Checking with them is no help as they said we cant change... They are not the right place toi buy. I am planning to check with Amazon why they have such vendors who sells faulty equipment on the name of Amazon.
Please avoid woot there are many other better and reliable sellers.

Ajay

Warranties are worthless, they drag their feet with stupid e-mails until the 30 or 60 or 90 warranty is expired, customer service is non-existent. Amazon should be ashamed to be associated with company!

Silly me. I just assumed Woot was in the same ranks as every other decent, costumer-service oriented online retailer I've dealt with in the past. Nope, not so! I ordered a laptop this year, 2014. The 'new' laptop I received was circa 2009! And of course they won't let me return the dinosaur machine. My first and last purchase on Woot... what a nightmare. Save yourselves!

Woot is fine if you find a product you want, purchase it at a good price, and it arrives in good shape & in a reasonable period of time. This was my experience the first time I used them. The second time, the item arrived defective, and when I contacted Woot, they told me I was on my own. Their suggestion was I take my problem to the manufacturer. In light of the fact that they have zero customer support, I will not be using them again as it's just too risky.

I expected Woot to be a good opportunity to find deals. I participate in Groupon and Amazon daily and purchase regularly. The first item I purchased from Woot, a Pyle waterproof neckband MP3 player, was defective and when I requested a return, they first didn't respond for over a week. Later, they directed me to the manufacturer under their warranty program. The last thing I need in my life is more complication so I cancelled Woot.

I ordered a reconditioned robovac from Woot last month. It came without all the necessary parts. I have reached out to Woot 3 different times and not once have my emails been answered or my request for them to call me through Amazon been returned. This was a fairly (for me) expensive item. No one else sells this missing part. I have looked everywhere. The vacuum is not usable without it so I am out the money and have a useless hunk of metal in my living room. I will not purchase from Woot again.

I ordered 99% of my Christmas gifts on line from deal websites. I ordered two new bluetooth speakers from Woot that they continued to advertise as available. One of the speakers did not work properly and they would only refer me to the manufacturer for remedy. I had to pay to ship the item and pay return shipping to have a new item replaced by the manufacturer that Woot had more available of. I asked to be put into contact with a supervisor, but my request was denied. I have since taken Woot off of my list of deal websites to shop at. I refuse to purchase another product from them. Many other deal websites have superb customer service and have even refunded my money before they received the unacceptable item back! Woot needs to step up with their customer service. Maybe they don't mind losing one customer but I have to share my experience with others - BEWARE OF WOOT!

I'm a longtime Woot shopper. I recently bought a Russell Hobs Coffee Maker. The price was awesome (and it is not refurbished), Somehow it go delivered in 2 days! I just love it, it's frigin beautiful. Yes, a beautiful coffee maker. Using the timer, it made me the coffee I'm drinking right now and I could not be happier! What a great experience, really exceptional. Happy birthday to me!

I bought this height adjustable table and the counter top wood is broken in half in transit.

When I contacted Woot well thru email. They said this below:

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I'm so sorry about the problem you had with your item. Unfortunately, we do not have any replacements to send you. We have two options: (1) We can issue a partial refund in the amount of $35.00 and you keep the item, OR (2) We can issue an RMA with a prepaid return label and you can return it for a full refund. Please let us know how you would like to proceed.
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