Woot!

I've been using Woot.com for several years and gotten many good deals from here. They have a daily deal of the day on all their sites (Kid's Woot, Sports Woot, Wine Woot etc.). They also have what are called "Woot off's" every so often-basically it's many flash deals per day that last until stuff sells out. I also enjoy their descriptions (funny as heck!) and that they have a forum in which people can talk about the product and their experiences if they own it. Shipping is great... it is usually one flat price for up to 3 of the same item, however their shipping can be a bit on the slow side. If you don't need something right away I reccomend them highly... I have gotten lots of great deals there.

I'd never heard of Woot.com until my credit card company contacted me about suspicious activity. Over $1,000 on eight different transactions. I received a pair of shoes I didn't order. I've been trying to contact Woot. No customer service. No phone number. You can only send an e-mail, which gets you an automatic response and nothing else (so far). I can't tell you to stay away from the as I hadn't heard of them till they started running up my credit card.

I bought a lot of stuff in the past and felt it was better than amazon.com market place and ebay. Not anymore! This time, I bought a factory refurbished laptop for over $438 but received a seriously worn-out used, decolorized one along with a heavy aftermarket AC adapter. In no where in their description mentioned the condition. To return it, it was a headache; they will not refund if you do not keep on writing to them. Amazon's a-to-z guarantee was also not helpful; they said they could locate the order and asked me to call woot.com. So be prepared for all these mess if you use woot.com further. This store should be closed like 1sale, and the customer will be better off with individual sellers on eBay or marketplace.

I used to love Woot. Checked it every morning, bought a lot of great things, sang its praises to friends. Then, it started adding more and more junk and quality went down. "Community" discussions were no longer reliable but instead seemed fabricated by shills. And with no return policy, buying became a lot riskier. And finally, the shipping got stupidly slow - I could get stuff from China faster then Woot. My most recent purchase was ordered a month ago and still not here. I give up. I'm done with what used to be a great part of my daily shopping.

I purchased three watches that are more bling than anything else (difficult to tell until you receive them) - I notified them immediately requesting a return. Woot says they won't accept any of them back and I have to eat them. Aren't these people part of Amazon? I'd give them zero stars if I could and I'm going to avoid ever buying from them again (or at least, only buy stuff I'm very familiar with). Crappy policy, crappy product.

I purchased and elliptical. Put it together to find it was made for people with two right legs. If you have a left leg you will not be able to use this machine (the left arm had the roller welded on upside down, no fixing that). How did Woot! Reply to my email requesting they replace the item? " Sorry that your item is not working properly "... they then suggested I contact the company and see if it is covered under warranty. Be sure you read their return policy. It is the worst ever. Basically you buy whatever they plan to stick in the box. Are you a company with alot of crap to unload? Give Woot! A call!

Woot no longer seems to respond to messages about returns. Has their policy changed to "ignore customer problems and maybe they'll just go away?"
I have sent two messages over ten days with nada back from Woot. I think I will shop elsewhere... so should everyone if this is how much they care about their customers. 1/22/2016

Bretchet

I check out this site every day. I don't buy anything, but I have wanted to and my younger brother and my dad have both bought items from here. Neither had complaints about anything they got, but said shipping can be slow.

Be sure to read the descriptions. Some things are refurbished. I almost got a pocket video from them, but saw it was refurbished and a new one same size wasn't too much more considering it would have a better warranty.

Stay away if you are an impulse shopper. You won't be able to resist the deals.

Ordered a laptop from Woot. Initially happy with price and performance. Two days later, the laptop died. Would not hold a charge. Tried for two days and couldn't get it to boot up. I'm an IT Director and I even had my IT Ops guys look at it. Returned it as defective and wanted a replacement. Woot did not have it, so they offered refund. Once I sent it back, for some magical reason, Woot says the laptop is fine and they couldn't find any problems with it. After 4 email exchanges, Woot basically called me a liar and charged me a restocking fee. It's only $40, but they just lost a customer. Been ordering from them since 2005. If you want customer service that won't call you a liar then DO NOT order from Woot.

I used to be a fan of Woot!, however, their customer service has gone downhill.

I ordered a cable modem by mistake and immediately cancelled my order, per their instructions. (04/24). The ordered showed as cancelled on their site. However, after two weeks of no refund, I attempted to contact customer service three separate times with zero response.

I resorted to posting on their comment boards to get their attention. It was suggested (by their admin) that I put in yet another request. This time I did receive a response (on 5/12) that I would be refunded.

On 06/02, after no refund, I contacted Pay Pal and put in a dispute. Today (06/08) I received notification from PayPay that the issue was resolved and they recovered my funds.

Customer service is severely lacking at Woot! These days.