Woot!

I have a pile of useless woot junk. I have windshield wipers that are so dry rotted that the rubber had crumbled off the frame and was laying in the bottom of the blister packaging they arrived in. I have a gps that was unusable since the day I received it because some licensing agreement dispute that they mentioned nothing about. I have a Bluetooth speaker that wouldn't hold a charge for more than 5 minutes. I have a dress shirt that is marked "Large", but is clearly a small. They won't take any returns. This site has gone to trash. Some states would file criminal on woot for doing business this way.

I was attempting to buy a shirt for my husband and the website told me my card was declined. Which was weird because there was plenty of funds on it. I call the bank to see what's going on and the website charged my card 6 times. 6. Now mind you that transaction was never supposed to have gone through! Now, I have spent the better part of my day trying to get a hold of someone because God forbid there be a functioning email or a phone number you can call to talk to a human being! Nope, $120.30 gone when a transaction didn't even get closed out. I WILL NEVER be using this company again. NEVER.

Recently made a purchase that was not as advertised. I emailed for a refund and they responded saying that, acc to their return policy, my item was not eligible for refund. After pressing the issue further and offering a valid argument, they obliged and refunded the price of the item and the shipping fee. I see a lot of negative reviews on here and I have to agree with some of the concerns. I feel the return policy is a bit too strict but it is clearly laid out. Perhaps my agreeable experience was due to my longevity as a customer but whatever the reason, they've kept me as a customer. Also, I paid with Amazon payments, so I don't know if that affected the outcome since I'm a regular Amazon customer, also.

Since Woot customer service is so bad & Amazon owns them, why don't you unhappy people let Amazon know you won't buy from them until they fix the problems at Woot? The threat won't matter unless you shop elsewhere but that will make Amazon listen, 'cause they're all about the $$.

Placed an order with Woot for two items two weeks ago. After patting themselves on the back for the shipment, it turns out they only shipped one item and it was wrong. Somehow red is the same color as silver/black to them. Before I could resolve this issue, they send the other one. I told them I would return them after the second arrived since i would return them both. Before they answered that request, they provided notice that the second item had shipped. I told them, again, I would ship them back at the same time but they issued a return label with a five day expiration on the label. As a result, I will now need to go through this process twice.

I have been a long time advocate of Woot, but never will I use them again.

Ordered product and it didn't show up. Checked tracking and it stated I refused the package, which I didn't. In fact I never saw the packaged and had ordered same thing a week earlier and it was shipped to my mail box. Hard to refused something left in your mail box. Anyway, emailed Woot and got a form letter reply back stating I should contact the shipping company myself and see what they say. Silly, the shipping company has already stated I refused the package. Emailed Woot back and told them I paid $5.00 for shipping in which they picked the shipping company and it was their problem, not mine. Anyway, will just contact the credit card company and dispute the charge. It's apparent and my opinion Woot doesn't have any customer service. Would be hard to buy from them again.

Beware when you shop on Woot.com, They don't have any customer service, no phone number you can call, everything go by Email. Poor responsibility Website.

I bought 5 Large Size Ralph Lauren Polo T-Shirts form Woot.com and I washed before I ware it. Something happen after I washed, all of them become small size, 40% smaller!

I think I bought five true brand Ralph Lauren Polo T-Shirts, the results appear to be all fake. I E-mail them they want me to pay for return cost and send it back to them, I already pay for the shipping when I order, why should I pay for something in NOT my fault? They don't have customer service number you can call, I called the phone on the receipt, it go to Amazon.com they don't want to take responsibility, by the end I have to call my credit card company to deny the charged.

Don't shop on Woot.com it may bring you to some trouble you don't want.

When I first bought a couple of things from Woot, they were fine. But now (2023/24) you just receive used broken crap that someone rode hard and returned to Amazon.

Actually no customer support... I got a clipper that doesn't work properly, I was trying to get a customer support. Tried to call, to send email, have them call me back, but nothing. There is nobody on the other side.

So far I would give it one star. I bought two rather expensive lamps from them. When they arrived, one was missing a part. I emailed them directly and asked them to send me the replacement part. Two days later I received an email saying they can't help me, but told me the lamps were under warranty by Jon Gilmore and gave me a customer service link. I clicked on the link and went to the site. There is no way to contact anyone via phone so I was forced to email them. I have yet to hear back from the supplier.

I have since emailed Woot again describing my problem and have requested that they intervene and contact the supplier. I will wait to see if I hear from them. If I do and there is a satisfactory resolution, I will change my rating.

I've ordered countless things from Woot due to my impulsive nature and really have never been disappointed. Although Roomba's seem to come up too much, I'm never really at a shortage of cheap stuff thanks to their daily impulse buys.
Shipping is always cheap (five bucks to ship an entire washer dryer? You for real?) and generally quick enough unless you need it in under 3-5 days. Remember, you're getting bargains. Also their partnership with Squaretrade has reignited my taste for refurbished machines considerably.