From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
I needed a new spark screen and a cover. They made me a screen for my pit and also sent a cover at a fantastic price! These guys are awesome!
The representative repeatedly helped me as I went through the process of Set up for my very large fire pit. He answered all of my questions and was very patient with me. He had follow through with me and definitely could recommend this company.
The quality of the items I had custom-made are outstanding. Customer Service top-notch. And the turnaround time was exceptional.
Ordered natural gas logs, was sent propane logs
Sent order back via UPS on 4 June.( #12X21F*******428)
Was informed by Woodland direct that my cost would be credited but I had to pay $35 for return fee!
We had a great experience from the first call until the last contact. There was some breakage in the delivery and they were prompt and eager to make it all right. Haven't tested the fireplace yet, but I'm looking forward to it once the weather cools down.
I ordered a propane gas fire pit and it was shipped right away. It was packaged very well. Somewhat easy to assemble and it looks great on my patio.
A fire feature in an outdoor living space is a game changer. We hope you create many lasting memories while enjoying your new fire pit from Woodland Direct.
I have purchased many firewood racks. These all had a similar design. Thin metal tubing attached with screw, washer and nut. Sometimes the holes didn't line up. Other times once some wood was placed on the rack the rack would "shift" under the weight and make the rack a falling over nightmare in potentia.
In four years, we have purchased five wood racks. Two became dangerously unstable and were thrown away. One rack didn't seem to like the cold weather and the metal pipe has begun to split at one of the screw joints.
Instead of buying another cheap rack, I bought the best one I could find.
It.
IS.
SOLID.
Woodland Direct is your source for the Woodhaven Wood Rack in any size and style. We agree, they are outstanding quality. Thank you for letting us know you are a happy customer.
After a long search for a new wood stove, we found Woodland Direct. Their selection of wood stoves was good, and we found just the right stove for our needs. The price was more than competitive, and the service was great. Our stove arrived right on time, the parts were all there, and there wasn't any damage during shipping. Thumbs up to Woodland Direct. Thank you.
You've got real people here to call if we can help with orders before and after. We were glad to help. Thank you for your business.
We were looking for an oversize mesh spark screen for our outdoor screened porch fireplace to prevent the ash from blowing out overnight and this was the perfect solution.
Thank you, Angela. We were glad to hear from you again. Your repeat business is a great compliment.
Too lightweight, a bit flimsy for the cost of the unit. Very overpriced.
Ordered pizza oven, said shipped, but not, sales guy never reply email nor calls, confirmed again a shipping date "next week" only when a few "next week" later found to be more than a month late for delivery. Messed up all the on site construction...
We were told that the flume needed 17" of clearance through the roof and it ended up being 19". This mistake forced us to rebuild the fireplace back wall which was very costly.
Renovating wood burning masonry fireplace and do not want to use wood anymore nor use gas logs.
WoodlandDirect was very helpful and honest in our selection and expectations of electric logs. Have not had rework completed on masonry chimney so long set has not been installed yet.
Thank you for 4 stars and the good word on Woodland Direct. We've got a team of folks waiting to help if there is anything we can do to help with what you bought.
Professional phone agent knew what I wanted and the grill arrived in a timely fashion as promised. I also received follow-up calls from the same agent.
Thank you for your business. We were glad to hear from you. Regards and thanks from the entire Woodland Direct team.
Woodland Direct sells absolutely China grade garbage. Check out my crooked chimney cap they sent me. $200 for disgraceful work: https://imgur.com/a/Z4i5Kpv
Ordered was a fireplace gas log setup. One of the logs came broken and an entire new shipment of logs was sent out at no charge to me quickly after sending WoodlandDired pictures of the packaged broken log. As if this was not enough, ~ I complained thinking that the base unit for the fire set may have been incorrect. After sending another picture of the unit (ID tag), the representative quite patiently assured me via email that the proper item was sent and by my rearranging the parts I would understand the set up. Bottom line, they were correct again! Thank you for the service and just as important would be the savings by ordering through this online sales center.
We apologize again for the inconvenience of receiving a broken log and are glad that our team could resolve the issue quickly for you. It's wonderful to hear that our representative could assist you patiently with the setup and ensure everything was correct.
Your satisfaction and savings are important to us, and we appreciate your kind words and understanding. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Ordered on Dec 18 for my daughters Christmas present. Finally shipped 2/7. Still not received. Ridiculous. Should get a full refund.
Service was prompt along with a follow up call on if there was anything more they could assist. I needed the fireplace fast and it agipped in 1 day.
The fireplace and accessories came on 2 separate pallets. The fireplace and accessories were very poorly packaged. Fragile components were wrapped with 2 layers of industrial Saran Wrap with no impact absorbing material (cardboard or styrofoam) at all. No wonder the sales rep warned me that the firebrick panels frequently arrive broken. Glass fireplace doors were in the middle of 4 pieces of duct held by a wrap of said Saran Wrap. All 8 pieces of duct work (both inner and outer) arrived significantly dented. Don't understand why they weren't in boxes... for the amount of money I paid I expected a whole lot better. This packaging was just sad and reflects not only poor employee work practices but also poor management for allowing it to occur and likely other non conformance as, in my opinion, if product shopping isn't important, what else isn't? Would not recommend this company.
Super nice people…utter incompetence. Really quite breathtaking how each & every step of my fireplace was mishandled.
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If there are problems, and you give a chance to make it right, we'll come through for you. Thank your business and your grace while we corrected an issue.