Jeff S.

The fireplace and accessories came on 2 separate pallets. The fireplace and accessories were very poorly packaged. Fragile components were wrapped with 2 layers of industrial Saran Wrap with no impact absorbing material (cardboard or styrofoam) at all. No wonder the sales rep warned me that the firebrick panels frequently arrive broken. Glass fireplace doors were in the middle of 4 pieces of duct held by a wrap of said Saran Wrap. All 8 pieces of duct work (both inner and outer) arrived significantly dented. Don't understand why they weren't in boxes... for the amount of money I paid I expected a whole lot better. This packaging was just sad and reflects not only poor employee work practices but also poor management for allowing it to occur and likely other non conformance as, in my opinion, if product shopping isn't important, what else isn't? Would not recommend this company.