From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
Got what I wanted for a fireplace screen. Very happy with my sales person who guided me through my purchase.
All questions were answered and several suggestions were given we were very pleased with the help we were given and the and it was shipped and received all with in a weak.we are almost done with the install we will send pics when it is finished.
The entire team here at Woodland Direct appreciates you. Thank you for the feedback and a great review.
I placed an order for a custom fireplace spark guard. I was quite pleased to receive a personal phone call from their team to verify the measurements were correct. The item was assembled and delivered promptly. They offer unusually superb customer service in this day and age where such personal service is becoming more and more rare. The product is sturdy, custom made in the USA, and is of the highest quality. I am extremely satisfied with my purchase. Thank you
Mike, a testimony like this from a customer speaks volumes. Thank you for this.
Well made firewood rack with bag. Exactly as the picture on their website. Received in less than a week.
Thank you for choosing Woodland Direct. Happy customer are always great to find. Thank you for taking the time to let us know we hit the mark.
Great product, great customer service, and great instructions on how to install our gas log inserts.
Thank you, Jennifer. Thanks for the opportunity to help you get it done just like you wanted to and the chance to help with your returns.
Multiple calls and multiple emails with no response. I had to initiate all communication which was very frustrating. Finally got some other another parts person to source the part and ship it to me.
We're glad you remembered us after 5 years. Thank you for your order of a replacement remote. We were happy to hear from you.
Was internet shopping for a gas fireplace. A local HVAC company recommended Woodland Direct.
Easy to use website, nice selection. I had a few questions, so I called customer service who quickly referred me to technical sales. Levi in technical sales was very knowledgeable and helpful. Still waiting on my carpenter and plumber to install.
We're glad you found our site and our staff to be helpful and informative. Thank you for choosing Woodland Direct.
Great. Really great. Really really really really great. Terrific.
Awrrr shucks...you're making us blush. Thank you!
I have great service about my purchase all products in future if I need some I definitely consider the company
We are glad to hear we gave you a reason to come back. Thank you.
It w.as a very easy process, We are definitely enjoying having fire with no work.
Thank you so much for your kind words! We're thrilled you had a smooth experience and are enjoying your fire! If you need any further assistance in the future, we're always here to help.
Ordered the Stiletto Glass Fireplace Doors back in mid-November. First set of doors I received was wrong size. Second set of doors I received was the correct size, but the bottom frame was not made from the same frame components as the side and top frame instead of the component that has the sliding vents. Finally received the correctly sized and correct vent piece frame 3 months later. Very frustrating experience.
We regret the challenges you had and appreciate your patience as we worked to make this right for you.
I was very pleased with my shopping experience with Woodland Direct. I had chosen a fireplace set & they had the best price. I also got free shipping. My order arrived when expected & was very well packed. The fireplace tools were in perfect condition. I was also pleased that I could pay with PayPal. Confirmation & tracking were provided. Overall, a great experience.
Thank you so much for your wonderful review! We’re happy to hear that you had a positive shopping experience with us and that everything from pricing to delivery exceeded your expectations. We strive to provide excellent service and it’s great to know that your order arrived in perfect condition. Your satisfaction means a lot to us, and we’re grateful for your support!
I ordered a gas log set and it arrived quickly and well packed, but with a couple of the logs broken. I informed WoodlandDirect, and within a day, replacements were on the way. I love the look of our new fireplace and I am so impressed by WoodlandDirect's quick and easy customer service. Thanks so much.
Great job getting with us right away and giving us the chance to help. Replacements of broken or damaged items are quick and easy if you get with us right away. Woodland appreciates you.
It took a little while for it to arrive but other than that very easy process
Thank you, David. Pro's everywhere recommend Woodland Direct to their customers. We were glad to hear from you and help.
I was never informed about the backorder on my purchase and it took 6 weeks to get the product. Poor customer communication
You picked an outstanding option that was very popular. We regret the delay and appreciate your patience as our manufacturing partner caught up with production.
I shopped around quite a bit before ending up at woodland direct. This is my second purchase and I honestly wouldn't go anywhere else
Thank you for your continued trust and support! We truly appreciate your repeat business and look forward to serving you again.
Outstanding old fashion, prompt, human customer service!
We were happy to find this affirmation and high praise. Thank you, sir.
Perfect grate, well-built and nice-looking. It burns well, holding the logs up sufficiently. The mesh also prevents large embers from falling prematurely.
An ember retainer is a nice feature and can be added to just about any grate. We're glad you were pleased with the quality and construction of your order.
Items were shipped quickly. One log was broken and a replacement has been ordered
We were happy to assist when needed. Thank you for choosing and trusting Woodland Direct.
The receipt was for a partial order, still waiting for the last item.
We are at your service and happy to help. I have our service team following up on the last heater for which you are waiting. Expect results soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good customer service always starts with good customers. Thank you for the chance to serve.