From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
Don't be fooled by what you read as far as positive reviews, if you look a little harder you will be able to see that Lance M. At Woodland is not the service rep for all problems! Totally looked past my problem, and for a problem that would of been nothing for them to absorb! Smoke and Mirrors!
Team member understood the concern and defective part once pics and videos were sent. They then worked with Manufacturer to replace the defective part.
We are glad for the chance to have a look and help with the specific issue. Thank you for your business and for contacting us when you needed help.
Good experience...service tech was helpful and knowledgable. Thank you
If you want a crackling noise with your fire you will need maracas!
Hello and thank you, Randy. We appreciate the change to help you with your project.
Logs look real! The product is tops, yielding a realistic fire! I'm in love with the results!
We are so happy to find a customer so thrilled with their order. Great job making it happen and thank you for choosing Woodland Direct.
Pleasant customer service and have great products 👍🏼 👌 😀 😊
Joseph, we think the world of great customers like you as well. Thank you for your kind words.
I needed a new cap for my stove to prevent the wind from pushing the smoke back down the pipe and into the house during high wind storms. This one did the trick!
A VacuStack is a great option for a situation like you describe. Great job getting it handled and thank you for choosing Woodland Direct.
Spoke with a representative who was kind and knew exactly what I needed.
We're glad you felt welcomed and appreciated. We do that on purpose.
I received a lot of guidance from the sales person. In the end I got exactly what I needed and wanted.
Nicky, we we were glad to help when you called. Thanks for letting us know you we pleased with your order.
No matter who I interacted with they were very helpful, knowledgeable and courteous
That is a good report to get. Thank you for sharing. We are grateful to hear from our customers.
I was very specific in explaining my design preferences. Was told "no problem ". The product arrived and wasn't what I ordered. When I filled out a claim they said I would need to choose from a different, more expensive design…what a run around. Ended up settling for what was sent. My clients are disappointed.
Jeff, we regret your disappointment and appreciate you working with us to get this resolved.
They are the only ones who have the large size spark arrestors. Easy to order and track.
Hello, Donovan. We're glad you found us and thankful for your business. Great job finding the right size cap.
We are happy with our gas logs. Unfortunately we received a product from Golden Blount that was defective (leaking gas valve on log set) so a new valve had to be provided through Golden Blount warranty. It cost me an additional $200 to have a contractor come and remove/ replace the warranty defective valve. Although we're happy with the outcome, I'm not happy that it cost me an additional $200 to fix the problem.
Thank you for feedback like this and a chance to look at what happened with your order. We were glad to work with you and appreciate the chance to get this resolved.
We weren't able to locate a contractor to install it until the end of February but will keep you updated.
Gas log set arrived in perfect condition, on time, and was simple to install. The driftwood look is exactly what we wanted. Has a great appearance when operating with a beautiful flame.
Allen, we always appreciate a great review and the good word that a customer was happy with what they got. Thank you.
The technician was great, part ordered, but I had to follow up after 2 weeks to ensure it was on its way. Once I called, that's when my item was updated and finally shipped.
Thank you for your patience while we worked on getting you help with replacement parts for your appliance. We were glad to hear from you after all of these years and we were happy to help you find what you needed to get your fireplace running again.
Working with Woodland is the best shopping and customer experience I have ever had. There is a tech named Mike that made 4 calls to my phone to work out my issue.
You gave us a chance to help and we were glad to come through. Great job getting things on track and remember that you're always welcome if there is anything else we can do.
Well made and a very clean, solid looking piece. The black finish looks great.
It was expensive though and not sure if it was truly worth the cost vs buying something off the rack at Home Depot. I had to assemble the legs with an Allen wrench. That's fine, but for the price paid and the time it took to custom make it, I had assumed it would be one solid, welded piece. Felt like I paid a premium for something but in the end was kind of like getting it from a big box store. And speaking of big boxes...it came in the most elaborate shipping box I've ever recevied! It was impressive and testament to the care the company puts into its orders. But there was certainly room for the legs to be attached (if not welded or part of the mold) it didn't have to come unassebmled.
You picked an outstanding screen made in the USA. Thank you for your feedback on what you liked and what could have been better.
This was my second purchase from WoodlandDirect. I purchased a gas log fireplace both times. The products ship almost immediately after the order is placed. I was surprised how quickly the products are delivered - easily within a week.
Thank you for your continued business. We are you glad you found us and always happy to help.
Good customer service, knowledgeable rep helps us decide which fireplace worked best for our application.
Congratulations on your new fireplace door and thank you for the chance to help you find a solution that worked great for your needs.
Ordering was easy. The product arrived as scheduled. This is a very heavy duty and well made fireplace grate. Perfect for our outdoor fireplace.
Thank you for stopping by, Joe. We're glad you found the perfect grate for your situation.
Got what I wanted for a fireplace screen. Very happy with my sales person who guided me through my purchase.
Good customer service always starts with good customers. Thank you for the chance to serve.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret not meeting your expectations. Feedback like this matters to us and I appreciate the chance to talk with you by phone to try and resolve your concerns.