From the business
Woodland Direct is one of the largest e-commerce companies focused on the Fireplace, Chimney, Wood Stove, and Outdoor Living markets. Their founders have come from a Fireplace & Chimney background that reaches back to over 40 years of knowledge and experience. With a clear vision for the future they founded WoodlandDirect.com to offer a wide variety of Fireplace, Chimney, Wood Stove and Outdoor products to homeowners and businesses across the United States.
WoodlandDirect Reviews Summary
The company enjoys a strong reputation for product quality and customer service, with many customers praising knowledgeable and helpful staff who guide them through the purchasing process. Positive feedback highlights the durability and aesthetic appeal of the products, as well as timely deliveries. However, some customers expressed concerns regarding issues with order confirmations, communication about shipping, and occasional product discrepancies. Despite these challenges, the overall sentiment reflects a commitment to customer satisfaction, with many indicating a willingness to recommend the company and make future purchases.
This summary is generated by AI, based on text from customer reviews
Had a great experience with my sales rep over the phone. He helped me to understand and build the perfect ventless fireplace for my home. Highly recommend!
I have a older fireplace that I was told couldn't be converted to gas logs, Well, not only did Woodland Direct prove the others wrong, but they did it at a great price! I have installed 3 gas log pireplaces in my last two homes and in my office. And if I need another, I'll come back to Woodland Direct!
Great job, Franz. We'll be happy to be hear from you when you are ready for your next project.
Thankfully they were helpful and completing order by phone.
We have a team of phone staff waiting to help. We're glad you called.
Been thru Sales and Tech divisions. Both gave me Enterprise level support.
5 stars for service is always great to see. Thank you for your feedback.
Due to wrong size at delivery, they immediately corrected and resent the fireplace. So pleased
Thank you for allowing us the chance to make it right. We hope you love your new fireplace door!
Bought a replacement set of logs which were delivered defective! The Customer Service Representative trouble shot the problem with the gas install company and authorized a replacement part, as well as a labor credit since the gas company needed to make another house call. The part came in as promised and we are now waiting to get it installed. Thank you!
Thank you for the room and the chance to make this right. The entire team here at Woodland Direct appreciates you.
Had to call three times before I could get someone that could help me. Finally, Clara called me back and got the order made for me, but it took 3 to 4 weeks to get the part. Seems like the factory wasn't shipping.
The representative I spoke with was super nice, helpful and thorough in explaining the appropriate fireplace screen size.
Thank you for your kind words! We're delighted to hear that Jeff provided an amazing experience assisting you with your fireplace screen. We'll be sure to share your feedback with him!
I had to have a defective part replaced and Woodland Direct was very very generous, hassle free and immediately sent it out. Best customer service I've had in a decade!
We're thrilled to hear that Clinton provided you with such amazing service in getting your defective part replaced. We'll make sure to pass along your kind words to him!
Product was delivered in a very secure shipping crate and was delivered quickly. Good communication between delivery team and myself. The fire table is beautiful! Highly recommend!
We appreciate your contractor and you. Thank you for the chance to serve.
Ordered on line, they contacted me by phone to confirm all of my measurements and specifications. Product was packaged well, arrived with no damage. Fit perfectly. I highly recommend this company.
Some orders have us calling. Some products work best with a second set of eyes and a review from one of our project experts.
Product came on time and we didn't have any issues. My young son was able to assemble it
We were glad to be on time with what you wanted and needed. Thank you for the great report.
Nick helped me with the design of a custom grate order for a specific fireplace configuration. The grate arrived on time and is perfect!
Great news, Kimberly. Thank you for the good report and 5 star review.
Our Fireplace doors are beautiful, high quality and a perfect fit. Personal attention and support are #1.
Great Experience. Thank you!
Helping was our pleasure. Thank you letting us know we were good guides for the project you made happen.
We love the logs we purchased through Woodland Direct. Garrett was very helpful in guiding us in the logs we purchased! It has been a rather cold winter in South Carolina - so we loved having them!
The thought of a happy customer cozying up to a log set we helped them find warms our hearts. Thank you for sharing.
My custom fireplace screen is high quality and exactly what I wanted. I appreciated that I received a call confirming all the specs for the screen immediately after order. It arrived a few weeks later, safely packaged and it looks fantastic! The FedEx delivery service was also very helpful and worked with weather constraints upon delivery. Overall a great experience!
You made a great choice and picked an outstanding quality screen. We're thrilled you are so happy and we appreciate the chance to help you get this done.
Ordered direct from the website. All items arrived shortly and without any damage. Very satisfied with the experience.
Thank you for 5 stars and the report that it went well from start to finish. Thank you for choosing Woodland Direct.
WoodlandDirect does a great job of providing all the information you need to select, measure and order the proper style glass door enclosure for your fireplace. If you need clarification or just want to ensure that you are ordering the right style and choosing the correct options, simply call them. They have very friendly and knowledgeable technicians who will ensure you are ordering a product that works best and installs easily. My custom glass doors arrived within 2 weeks and I had it installed within a couple of hours. It looks and operates fantastic!
Making a project like this happen took some doing on your part as well. Great job making sure measurements were correct and the installation was done right. We appreciated the chance to help.
Took over a month to get the thermocouple for my gas fireplace. Now I can't find anyone willing to put a on. They only work on equipment they install. Good to know! Wish I did before buying from Woodland.
Thank you for your feedback. We sincerely apologize for the delay in receiving your thermocouple and understand the frustration of finding a technician for installation. While we strive to provide the best products and support, we do not offer installation services. We appreciate your understanding and are always here to help source replacement parts. Thank you for choosing Woodland, and we regret any inconvenience caused.
I sent my client to your website and it took them no time at all to find what they wanted. They sent me the style and it took me 5 minutes to find it, select the specifications we needed and get it ordered. It arrived in less than 5 days.
We were glad to make it easy for your and your client. Thank you for sending them to Woodland Direct. Keep us in mind for the next project. We are happy to help.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's a good report to find. Thank you for calling Woodland Direct.