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WobReviews 1,390

2.7

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Wob Reviews Summary

The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
831
value
811
shipping
806
returns
229
quality
786

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Pennsylvania
1 review
0 helpful votes
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Amazing
November 29, 2021

I was happy with my purchase I just wish I could track the package with a tracking number but overall amazing

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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My books
November 29, 2021

The books l had were in excellent condition and the choice they have is amazing always pleased with what I have would recommend them to anyone who loves books

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
3 helpful votes
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Have bought many pre-owned DVDs from Wob, and they've always been in great condition. The last set I purchased was still sealed as new! DVDs are often cheaper on their eBay listings, rather than their own website, but their recent 20% off promotion online sometimes worked out cheaper, so always worth checking. Delivery times have become much quicker lately, so you won't have long to wait for your items! All in all great!

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Absolutely love wob, fantastic selection and speedy delivery! I have purchased some books for my son and it's hard to tell they are used.

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
2 helpful votes
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Great service from this company; fast delivery, good choice, especially of books long discarded by general libraries. I love American mysteries, am devouring recently discovered Southern Sisters books by the late Anne George and loving them. Unable to access through my library. Books in reasonable condition, sensibly priced and free postage - what's not to love? Now let me get back to that murder in Alabama

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Fast delivery quality as stated in description and excellent value why buy new. They have amazing choice and sways a good service.

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Alaska Railroad Book
November 29, 2021

A fantastic book, Secondhand, Not quite as advertised, but acceptable, Great addition to my bookshelf

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

NL
1 review
0 helpful votes
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I have ordered several times from WoB. My last order was placed mid October 2021 and I've still not received all the books. There was no sign on the website that I would have to pay import costs.
Customs in NL seized my books, I needed an invoice from WoB to release them. Paul from CS wrote that an invoice could only be given when the books were delivered! But if the books weren't delivered, and I needed an invoice for that! Then customs was sending them back to the UK! Further no help from customer services WoB. My order was 64 pounds, already written off my credit card so why couldn't they provide an invoice?
Received 8 of the 13 books ordered, I noticed that one book, "Help Mum from Bernadino Evaristo" cost originally 1.99 pound and I paid 2.39 pound.
I will not be ordering from WoB anymore as I received no support at all.
Very disappointing, unsubscribing now!

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Hi, this doesn't sound right, please email customerservice@wob.com with your order number and we can look into this further for you. Thanks, Wob

GB
1 review
0 helpful votes
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I use WoBs often now.
November 29, 2021

The bulk discounts help with costs and the service is efficient. I only recently had occasion to question the grading of an item which was sorted without any quibble so I'm happy to continue my patronage.

Date of experience: November 29, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Prompt delivery and the book, Robert Macfarlane's "The Old Ways" in excellent condition.
The next time I'm looking for a book, you will be my first port of call.

Delighted!

Date of experience: November 28, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Damaged packaging
November 29, 2021

Excellent delivery, however DVD inner tray broken allowing disc to move freely. Just luck prevented it from being damaged.

Date of experience: November 28, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Service
November 28, 2021

Book arrived quick and as stated was in good condition, can't fault them fast and efficient service

Date of experience: November 28, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Only just found WOB but will be re using after finding a couple of hard to find books at very reasonable prices on their site. They were posted quickly and unfortunately held up at our local depot due purely to Royal Mail problems. I emailed WOB who were very quick to respond and very helpful.

Date of experience: November 28, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Eeeee Bah Gum
November 27, 2021

Mr Gum is an ideal gift for kids - and WOB will make sure my grandchildren get a real head start with their selection of Gum stories. The first six books will keep us all busy not just for Christmas but for the rest of the year. Top Marks to WOB

Date of experience: November 27, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Good service
November 26, 2021

I like world of books because it is possible to buy books that are no longer being published. They are reasonably priced and arrive very quickly. I have received one book that wasn't what I would consider to be ‘very good' condition but at least it didn't smell musty! Overall, I think it's a good service and good for the environment too.

Date of experience: November 26, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

Ireland
1 review
0 helpful votes
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Good Value and Prompt
November 25, 2021

Great for books which are difficult to get locally but when even not new, the books sure look better than expected. All my books have arrived in great condition, great standard of service.

Date of experience: November 25, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Can't fault them so far with a wide range at great prices especially with the 20% of for 3. And very speedy delivery.

Date of experience: November 25, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
2 reviews
0 helpful votes
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The book was what I wanted for my grandchildren to read and appreciated the history of Scotland where they now live

Date of experience: November 25, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

GB
1 review
0 helpful votes
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Happy
November 25, 2021

I was able to find a CD I wanted at a very good price. It was easy to place my order and it arrived quickly in perfect condition. Very pleased with WOB service and will use again.

Date of experience: November 24, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)

California
1 review
0 helpful votes
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Reliable, and great value
November 25, 2021

Regularly order through WOB, very good prices and fast delivery. I was recently sent a wrong title, on contacting WOB I received an immediate response. The correct book was sent, no fuss.

Date of experience: November 24, 2021
World of Books C. — Wob Rep
over a year old

Thanks for your review :)