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The company has garnered a mixed reputation, with some customers expressing satisfaction with their product selection and the occasional positive experience with customer service. However, a significant number of reviews highlight serious concerns regarding service delays, poor product quality, and a lack of effective communication. Many customers reported issues with receiving incorrect items, slow refunds, and unresponsive support channels, which have led to frustration and distrust. Overall, while there are positive experiences, the prevailing sentiment suggests a need for improved reliability and customer service practices to enhance customer satisfaction.
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I was happy with my purchase I just wish I could track the package with a tracking number but overall amazing
The books l had were in excellent condition and the choice they have is amazing always pleased with what I have would recommend them to anyone who loves books
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Have bought many pre-owned DVDs from Wob, and they've always been in great condition. The last set I purchased was still sealed as new! DVDs are often cheaper on their eBay listings, rather than their own website, but their recent 20% off promotion online sometimes worked out cheaper, so always worth checking. Delivery times have become much quicker lately, so you won't have long to wait for your items! All in all great!
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Absolutely love wob, fantastic selection and speedy delivery! I have purchased some books for my son and it's hard to tell they are used.
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Great service from this company; fast delivery, good choice, especially of books long discarded by general libraries. I love American mysteries, am devouring recently discovered Southern Sisters books by the late Anne George and loving them. Unable to access through my library. Books in reasonable condition, sensibly priced and free postage - what's not to love? Now let me get back to that murder in Alabama
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Fast delivery quality as stated in description and excellent value why buy new. They have amazing choice and sways a good service.
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A fantastic book, Secondhand, Not quite as advertised, but acceptable, Great addition to my bookshelf
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I have ordered several times from WoB. My last order was placed mid October 2021 and I've still not received all the books. There was no sign on the website that I would have to pay import costs.
Customs in NL seized my books, I needed an invoice from WoB to release them. Paul from CS wrote that an invoice could only be given when the books were delivered! But if the books weren't delivered, and I needed an invoice for that! Then customs was sending them back to the UK! Further no help from customer services WoB. My order was 64 pounds, already written off my credit card so why couldn't they provide an invoice?
Received 8 of the 13 books ordered, I noticed that one book, "Help Mum from Bernadino Evaristo" cost originally 1.99 pound and I paid 2.39 pound.
I will not be ordering from WoB anymore as I received no support at all.
Very disappointing, unsubscribing now!
Hi, this doesn't sound right, please email customerservice@wob.com with your order number and we can look into this further for you. Thanks, Wob
The bulk discounts help with costs and the service is efficient. I only recently had occasion to question the grading of an item which was sorted without any quibble so I'm happy to continue my patronage.
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Prompt delivery and the book, Robert Macfarlane's "The Old Ways" in excellent condition.
The next time I'm looking for a book, you will be my first port of call.
Delighted!
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Excellent delivery, however DVD inner tray broken allowing disc to move freely. Just luck prevented it from being damaged.
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Book arrived quick and as stated was in good condition, can't fault them fast and efficient service
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Only just found WOB but will be re using after finding a couple of hard to find books at very reasonable prices on their site. They were posted quickly and unfortunately held up at our local depot due purely to Royal Mail problems. I emailed WOB who were very quick to respond and very helpful.
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Mr Gum is an ideal gift for kids - and WOB will make sure my grandchildren get a real head start with their selection of Gum stories. The first six books will keep us all busy not just for Christmas but for the rest of the year. Top Marks to WOB
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I like world of books because it is possible to buy books that are no longer being published. They are reasonably priced and arrive very quickly. I have received one book that wasn't what I would consider to be ‘very good' condition but at least it didn't smell musty! Overall, I think it's a good service and good for the environment too.
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Great for books which are difficult to get locally but when even not new, the books sure look better than expected. All my books have arrived in great condition, great standard of service.
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Can't fault them so far with a wide range at great prices especially with the 20% of for 3. And very speedy delivery.
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The book was what I wanted for my grandchildren to read and appreciated the history of Scotland where they now live
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I was able to find a CD I wanted at a very good price. It was easy to place my order and it arrived quickly in perfect condition. Very pleased with WOB service and will use again.
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Regularly order through WOB, very good prices and fast delivery. I was recently sent a wrong title, on contacting WOB I received an immediate response. The correct book was sent, no fuss.
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Answer: Hello, we do send books yes. We do not lie about condition either. All condition guides are found on our site and if you are ever unhappy with your order our friendly customer service team will help you out. Thanks, World of Books
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Hi, pop an email to customerservice@wob.com and we can look into this further for you. Thanks, Wob
Answer: Hello, thanks for your question, we do not at the moment sadly. Thanks, Wob
Answer: We started in 2002 with a mission to find used books new homes. A lot has changed since then as we've expanded into new countries and new products, so we wanted a new name which reflects who we are now. Lots of our customers and fans have already shortened our name to Wob, so it made sense to choose this for our new name. For us, books will always be our first passion, but now we are so much more! By changing our name to Wob, we're keeping true to our heritage & changing for the future. Thanks for your feedback, we will pass it on to the Brand team. Thanks, Wob
Answer: Hello, we do not send out any paperwork with our orders. If you need an invoice please email customerservice@worldofbooks.com and the team can assist you. Thanks, Wob
Answer: Hello, we are sorry to hear this it doesn't sound right at all, please can you email customerservice@worldofbooks.com with the subject REVIEWS along with your order number and we can investigate this further for you. Many thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
Answer: Please get in touch with us at customerservice@worldofbooks.com and we can look into this further. Thanks, Wob
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